ncat’s first research project, which worked with disabled people to understand their lived experiences, needs and expectations, when using all forms of transport across the UK.
Reports and details below.
Short form Word format
Large print Word format
Our nine ‘Experts by Experience’, who are members of our Community of Accessible Transport (CAT) panel helped to design and create the research.
The survey was tested first for accessibility, and participants could respond online, by phone, or through a Video Relay Service for British Sign Language users.
1,195 people completed the survey, including people from the CAT Panel. They also provided 1,274 comments.
The survey included responses from disabled people living in England, Northern Ireland, Scotland, and Wales and covered all modes of transport.
14 disabled people produced travel diaries. Over two weeks, they completed 62 diary entries. They wrote about their normal day-to-day journey experiences and shared photos.
Using our survey data we designed and produced the Transport Barriers Database.
This is an open-source dashboard designed to inform industry professionals and policymakers. This searchable tool provides crucial evidence of the transport challenges disabled people face across the UK.
Users can search by categories such as access needs, impairment, transport modes, region, gender, and age. The database also includes 1,274 searchable comments from participants about their experiences.
We also produced a full report, and a highlights version which has been translated into BSL and Easy Read versions.
An accessible pdf version, along with a short form word document and a large print word document are also available below.
Key Findings From The Report Includes:
- Disabled people do not think transport is accessible. Most do not think this will change in the next 10 years
- Disabled people experience barriers when travelling. 92% face barrier(s) on at least one mode of transport
- Inaccessible transport makes disabled people travel less, and it makes journeys take longer
- Disabled people face many barriers when they travel. These include badly designed and cluttered streets, unreliable step-free access, and poor staff assistance.
Transport industry professionals and policy makers should use the data contained with the Transport Research Database to inform their future projects.
Our recommendations are that they should:
Prioritise improving transport services and regulations.
Ensure disabled people are decision-makers.
Insight Report
We’ve produced a Key Insights Report to be a more visual representation of the key findings in the report, and this is available as an Accessible PDF.
Designed Accessible PDF format
Full Report
Our Full Report here contains all the report findings, including appendices and references. Browse the options and access the version that works best for you.