Document summary
In this document we set out in detail a collection of research that we have undertaken or commissioned to identify the different barriers faced by London’s communities when accessing transport. We also describe travel patterns, the behaviour of different groups, and attitudes towards issues such as fares, personal
safety and security and satisfaction with the services we offer.
This document looks at diverse groups of travellers in London and analyses the various challenges they face, across all aspects of travel. The document details what travel is like for disabled people (defined by TfL as those with visible and / or hidden mobility, sensory and cognitive impairments).
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