Document summary
The disjointed nature of the public transport system means that there is little accountability and companies pass the buck between each other rather than working together to meet the needs of their disabled passengers. This means that problems often go unresolved and disabled people face the same issues time and time again, regardless of whetheror not they complain.This report outlines our evidence and thinking for how a more streamlined system could work for disabled passengers. We want to see more collaboration and accountability amongst public transport operators so that passengers can see the changes that they need and the public transport system works for the country’s 14 million disabled people.
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