Document summary
With increasing numbers of disabled customers now seeing rail travel as a real option due to improvements in accessibility, many mainline stations already now find themselves delivering a substantial number of assistance at peak times. Whilst clearly delivering the intentions of policymakers, the risk of not meeting this challenge will lead to unfulfilled assistance requests, with potentially negative effects on customer experience for those with diverse and complex disabilities and requirements. The Transreport Passenger Assist System enables rail passengers requiring assistance to request help when traveling on the rail network and operators to better respond to the impacts of disruption on disabled passengers. It facilitates an immersive experience for passengers by improving safety, enhancing the reliability of assistance, and reducing anxiety
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