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Summary of the MCA disabled passenger satisfaction survey

Status of Publication: Published/Completed
Date produced: 2019
Commissioned/Funded by: Maritime and Coastguard Agency
Authoring organisation/Author affiliation: Maritime and Coastguard Agency
Type of Resource: Research
Impairment area(s): Dexterity, Mobility, Non-visible, Stamina/Breathing/Fatigue
Transport mode(s): Ferry/Hovercraft
Journey stage: End-to-end (All phases)

Document summary

Annual survey carried out by the Maritime and Coastguard Agency (MCA) to find out from disabled passengers and those of reduced mobility, their experience of transport using ships and how effective the provision of assistance has been when using ferries or cruise ships, as required by regulation EU1177/2010.

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