Document summary
This report describes the scoping and discovery work carried out by Designability in preparation for a future phase of user engagement. Designability’s researchers carried out desk research and engaged with topic experts drawn from Motability Charity and Motability Operations, the company under contract to the charity which leases vehicles to disabled people and their families, as well as external contacts. Focussed field work was also carried out to contribute to an understanding of the usability of current EV charging infrastructure and hardware. Research was gathered in the context of accessible EV charging design, on the topics of users and their journeys; charging infrastructure; charging hardware and components; user interfaces; vehicles; and the built environment. Topics to clarify and explore during user testing were identified for each of these. Usability considerations of EV charging were also drawn together from both previous user research and field studies, to inform future user engagement, design and guidance work
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