Document summary
This document states the business plan for Office for Rail and Road in the period of 2023-24. Inclusion is one of the four key principles that Office for Road and Rail adhere to. Diversity and inclusion training and schemes are a key part of the work undertaken. Diverse needs are particularly considered within the ‘Providing better rail customer service’ section. Accessibility to the rail network and services is a key focus for all customers, however, customers with disabilities are a particular focus.
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