Document summary
As part of the revised Accessible Travel Policy (ATP) guidance published in July 20191 ORR introduced enhanced obligations on train and station operators to provide up-to-date, regular disability awareness / equality training to their staff by 31 July 2021. To provide assurance that these requirements would be met, the Guidance obliged train and station operators to submit a report to ORR by 31 July 2020, setting out their progress in complying with these commitments. Between August 2020 and January 2021, ORR reviewed responses and, where necessary, requested further information and evidence. This report summarises our key findings and outlines our next steps.
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