Document summary
At Metro we aim to maintain and improve current standards of accessibility to services for people with disabilities or whose mobility is impaired. We will take account of provisions within the Equality Act 1998 working with other rail industry partners and stakeholders wherever possible. We aim to deliver a high standard of care to all our customers. This document has been prepared with reference to the Department for Transport (DfT) publication “How to write your Disabled People’s Protection Policy”: (issued November 2009), Office of Rail and Road statement in the matter: (issued July 2014) and their Accessible Travel Policy Guide for Train and Station Operators: (issued September 2020). It is a ‘live’ document and is always under development. We will carry out a full review annually with any version containing material changes being submitted for approval to the ORR (Office of Rail and Road). The ORR will also carry out an annual review of this document, regardless of any changes, to ensure it remains accurate and compliant.
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