Document summary
Since we first published our Customer service strategy in 2016, we’ve made real strides in our level of customer focus. Customer service is one of our top priorities, and we’ve made many improvements for our customers year-on-year through our annual customer service plans. Now the time is right to refresh our Customer service strategy; acknowledging the progress we’ve made and ensuring we consistently deliver the basics in an ever-changing world. We’re responding to the evolving needs, wants and expectations of our diverse range of customers, so that we can continue to deliver lasting benefits, now and in the future.
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