Document summary
This research was commissioned to investigate whether the current methods of boarding and alighting wheelchair users from trains could be improved. The overall aim of the project was to develop good practice guidance to be issued separately to the rail industry (staff, train operating companies and manufacturers) and wheelchair users. The focus for this guidance was not to redesign boarding equipment or make substantial changes to infrastructure?these areas are already regulated by the European Union and have historical coverage under the UK’s own Rail Vehicle Accessibility Regulations (RVAR 1998), which have since been updated to regulate any rolling stock that would not fall under the remit of the latest EU regulations (see Section 1.2). Instead, the purpose was to identify what improvements could be achieved by developing the service provided by staff and the level of interaction with customers using wheelchairs.
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