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HoverCare ambassadors put accessibility at the forefront of customer service

Status of Publication: Published/Completed
Date produced: 2020
Commissioned/Funded by: Department for Transport
Authoring organisation/Author affiliation: Department for Transport
Type of Resource: Evaluations and Learnings
Impairment area(s): Pan-impairment
Transport mode(s): Ferry/Hovercraft
Journey stage: Unspecified
Region: England - South East

Document summary

Case study on how Hovertravel’s HoverCare ambassadors undertake specialised disability awareness training and use what they have learned to support Hovertravel’s customers.

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