Guidance: Providing accessible information onboard local bus and coach services

Document summary

Following the introduction of the Public Service Vehicles (Accessible Information ) Regulations 2023 (the Accessible Information Regulations), between 2024 and 2026 it will become mandatory for the majority of local bus and coach services to incorporate accessible information provision, improving the journey experience for all passengers, including passengers who are disabled. In particular, the Regulations are intended to result in:

all passengers have access to high-quality and accurate on-board information whenever they travel onboard local bus and coach services the breaking down of access barriers
improvements to the journey experience for all passengers. The Department for Transport (DfT) has provided this guide so all local bus and coach service operators can implement the Regulations, including:

understanding decisions that must be taken by those responsible for compliance
understanding some of the options available to comply with the Regulations
knowing where to go for further assistance. Also, the guide outlines the complaints process and how non-compliance will be dealt with. This will ensure that it is easy for people to complain about apparent non-compliance and that the action taken in response is proportionate to its potential impact.