Status of Publication:
Published/Completed
Date produced:
2023
Commissioned/Funded by:
Office of Rail and Road
Authoring organisation/Author affiliation:
Mel Research
Type of Resource:
Evaluations and Learnings
Impairment area(s):
Pan-impairment
Transport mode(s):
Train
Journey stage:
Waiting and interchanging, Boarding or alighting, Travelling, Planning/Preparation/Payment
Region:
Great Britain
Document summary
ORR has commissioned annual research since 2017 on the extent to which Passenger Assist meets users’ needs and expectations, and how well individual operators perform in terms of meeting their obligations. This latest survey report, conducted by MEL research, covers the period 2022-2023.
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