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TitleSummaryType Of ResourceDate Produced
Inclusive Mobility: A Guide to Best Practice on Access to Pedestrian and Transport Infrastructure

This updated guide on accessible pedestrian and transport infrastructure emphasizes the importance of creating an inclusive public realm. It builds on the principles of the 2002 Inclusive Mobility document, integrating recent research and feedback from disabled people. It also references several key documents and standards to enhance accessibility.

Policy and Regulation2021
The Barriers to Streetscape Access

This study investigates barriers to streetscape access for disabled people in the UK. It highlights the critical role of outdoor environments and the significant impacts of inaccessible streetscapes. Key findings include the importance of involving disabled people in decision-making, deficiencies in complaint handling by local authorities, and the provision of a prioritised list of recommendations.

Research2024
The Resource Collection

The Resource Collection project by the National Centre for Accessible Transport aimed to compile existing knowledge about accessible transport in the UK. It gathered information from formal formats like reports and policy documents. This effort identified gaps and produced a findings report and a ‘Resource Collection’ spreadsheet, providing a valuable resource for improving transport accessibility.

Research2024
Public Policy Statement: Transport

This policy statement covers:
_ Policy and legislation
_ Importance of transport for older people
_ Bus services
_ Community transport
_ Rail travel and integrated transport
_ Active travel and accessibility of public transport
_ Provision of information
_ Older drivers..

Policy and Regulation2022
Understanding and addressing inequalities in physical activity: Evidence-based guidance for commissioners

This guidance can be used by local level practitioners and commissioners to begin tackling inequalities in physical activity across and within protected characteristic groups. It presents the findings of a review, analysis and research aimed at understanding the enablers, barriers and opportunities for increasing physical activity across inequality groups.

Technical documentation2021
Walking and Cycling Statistics, England: 2019

This statistical release presents information on walking and cycling in England using two main sources: the National Travel Survey (NTS) and the Active Lives Survey (ALS). Some key uses of the data include describing patterns in walking and cycling, monitoring trends and contributing to evaluation of policies.

Research2020
Understanding and Identifying Barriers to Transport

This document talks about the barriers that disabled people face when using transport in the UK. We surveyed 1,195 disabled people and asked them to keep diaries. Key findings include: inaccessible transport affects wellbeing and travel choices; 92% face barriers, like cluttered streets and poor staff assistance; and disabled people are not optimistic about improvements.

Research2024
Guidance: Providing accessible information onboard local bus and coach services

Following the introduction of the Public Service Vehicles (Accessible Information ) Regulations 2023 (the Accessible Information Regulations), between 2024 and 2026 it will become mandatory for the majority of local bus and coach services to incorporate accessible information provision, improving the journey experience for all passengers, including passengers who are disabled. In particular, the Regulations are intended to result in:

all passengers have access to high-quality and accurate on-board information whenever they travel onboard local bus and coach services the breaking down of access barriers
improvements to the journey experience for all passengers.

Policy and Regulation2024
Missed opportunities: the impact on older people of cuts to rural bus services

As part of Age UK’s work assessing the impact of cuts to bus services in rural areas, Opinion Leader conducted 16 in-depth interviews with people aged 65+ who lived in rural areas and who used bus services as their main source of travel..

Evaluations and Learnings2013
Painful Journeys: Why getting to hospital appointments is a major issue for older people

This report outlines how poor and inadequate transport options impact on
older people travelling to hospital for non-emergency medical treatment.
We also propose a series of ideas for how the system could work better.

Research2017
Consultation Response: Improving Assisted Travel

We are pleased to respond to the Office of Rail and Road ‘Improving Assisted Travel’
consultation. Accessible transport is a vital factor in determining older people’s ability to
access services and communities, as many older people rely on public transport to get
out and about.

Policy and Regulation2018
Cycling for everyone: A guide for inclusive cycling in cities and towns

This guide is designed to support people in local government and the
transport sector including designers, planners, engineers, and decision
makers make cycling a more inclusive activity for everyone.
Whilst our recommendations are primarily focused on the UK, they are
equally applicable in cities and towns across the world.

Technical documentation2020
Department for Transport Accessibility Action Plan Consultation: A Transport System that is open to everyone

The Department of Transport’s ‘Accessibility Action Plan’ (AAP) is partly a response
to the House of Lords select committee report ‘The Equality Act 2010: the impact on
disabled people’. Age UK was pleased to be consulted during the development of the AAP and we back the majority of recommendations and actions set out in the consultation.

Policy and Regulation2017
Disabled people’s travel behaviour and attitudes to travel

This report aims to begin to address gaps in the evidence base on the travel
behaviour of people with disabilities, drawing on recent secondary analysis of five
key surveys. There are a number of limitations to the existing evidence base on the travel behaviour of people with disabilities.

Research2017
Design of an accessible and inclusive built environment – External environment. Code of practice

A wide range of inclusive design solution guidance already exists. BS 8300-1 brings that diverse advice together to provide a definitive source of authoritative recommendations on inclusive and accessible design for the external built environment.

Technical documentation2018
Accessible Travel Framework: Evaluation Research Project Report

This review of the progress of the Accessible Travel Framework (ATF), was
commissioned by Transport Scotland, and conducted between August 2022 and
March 2023. The ATF was originally published in 2016, with the framework based on consultation between key stakeholders, including disabled people, Disabled Peoples
Organisation’s (DPO), transport providers and Transport Scotland.

Evaluations and Learnings2023
Active Design: Planning for Health and Wellbeing through sport and physical activity

Active Design takes a fresh look at the opportunities to encourage and promote
sport and physical activity through the design and layout of our built environment
to support a step change towards healthier and more active lifestyles. Active Design is a
key guidance document intended to help unify health, design and planning by promoting the right conditions and environments for individuals and communities to
lead active and healthy lifestyles.

Technical documentation2015
Assessing the needs and experiences of disabled cyclists – annual survey

Between August and September 2018, Wheels for Wellbeing carried out a survey to
gather the views and experiences of Disabled cyclists. Just over two hundred (202)
Disabled cyclists from across the UK took part.

Research2018
Managing postural needs for air travel

In collaboration with Driving Mobility, Scope is exploring the barriers to accessing air travel for individuals with postural needs. We want to hear from a range of people of varying ages, disabilities and backgrounds.

ResearchN/A
Manual for Streets

Manual for Streets (MfS) is expected to be used predominantly for the design, construction, adoption and maintenance of new residential streets, but it is also applicable to existing residential streets subject to re-design. For new streets, MfS advocates a return to more traditional patterns which are easier to assimilate into existing built-up areas and which have been proven to stand the test of time in many ways.

Technical documentation2007
Design of an accessible and inclusive built environment – Buildings. Code of practice

BS 8300-2 on the design of an accessible and inclusive built environment applies to a wide range of buildings such as:

Transport buildings
Industrial buildings
Administrative and commercial buildings
Health and welfare buildings
Refreshment, entertainment, and recreation buildings
Religious buildings and associated facilities
Educational, cultural, and scientific buildings
Residential buildings (e. g.

Technical documentation2018
Assisted Passenger Reservation System

In 2008 we published the results of our survey on the efficiency of assistance for disabled travellers using the Assisted Passenger Reservation System (APRS). The results showed that the industry had some way to go to give disabled passengers full confidence inusing the railway.

Research2011
Passenger Needs During Birmingham New Street Redevelopment

Birmingham New Street station is used by 25 million passengers annually. This is more than twice the volume it was designed to handle when it was last rebuilt in the 1960s.

Research2010
England-wide Concessionary Bus Travel: The Passenger Perspective

In preparation for its new role as the bus passenger champion, Passenger Focus has undertaken research into the impacts of nationwide concessionary bus travel for older and disabled passengers. In the research we spoke to both pass holders and non-pass holders to understand the effects of concessionary bus travel from their perspective and explore their views of the new scheme.

Research2009
Assisted Passenger Reservation Service – Mystery Shop (2008)

The Government and the rail industry are investing significantly to enable disabled passengers to use the railway. However, adjustable-level ticket counters, accessible toilets, lifts, ramps, wheelchair spaces and automatic doors are only part of the solution.

Research2008
Getting free bus pass holders back on board 2022

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free pass holders than fare payers have returned to using the bus. Older and disabled people in England, Wales and Scotland qualify for a free bus pass – we used our Transport User Panel to explore the reasons why these passengers were not getting back on board.

Research2022
What influences feelings of safety and overall journey satisfaction among disabled drivers?

Kantar was commissioned by Transport Focus to conduct a ‘deep dive’ analysis to explore aspects of disabled road users’ journeys that are associated with feelings of safety and journey satisfaction. The analysis was based on data from the Strategic Roads User Survey (SRUS) for journeys undertaken on the Strategic Road Network (SRN) between April 2018 and January 2020.

Research2020
Feedback on inclusive transport campaign – Transport User Community_

The Department for Transport asked us test a campaign to raise awareness of disabled transport users’ needs with our Transport User Community_. The campaign highlights non visible disability, and the support available for transport users as they return to travel.

Evaluations and Learnings2021
High Speed 2: using passenger insight to aid High Speed 2 design

Transport Focus aims to see passengers at the heart of all long-term planning. We welcome the commitment by HS2 to including future passengers’ views in its work right from the beginning of the design process, which started three years ago.

Research2018
Experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services they use. In this report we are focussing on one particular group of passengers: those with a disability.

Research2012
Getting free pass holders back on buses

Data suggests that since the end of the pandemic, a little more than a year ago, older and disabled free bus pass holders have not gone back to using buses in significant numbers. Transport Focus is keen to know more about why this is.

Research2023
Accessible transport legal obligations Transport Committee Inquiry – Transport Focus response

The House of Commons Transport Committee launched an inquiry into the legal obligations surrounding accessible transport. Transport Focus submitted evidence to this inquiry based on its insight and research with disabled people and transport users with access needs.

Policy and Regulation2023
Response to the Office of Rail and Road’s November 2017 consultation on improving assisted travel

We welcome the opportunity to respond to this Office of Rail and Road (ORR) consultation. We believe that despite infrastructure and on-train facility improvements over the last two decades, the level of the assistance provision service has failed to register such a significant improvement over the same period.

Policy and Regulation2018
Response to the Transport Select Committee’s Inquiry Effectiveness of legislation relating to transport for disabled people

Passenger Focus welcomes the opportunity to present evidence to the Committee as we and our predecessor bodies have long been concerned with many aspects of transport accessibility. We undertake the (rail) National Passenger Survey (NPS) and the Bus Passenger Survey (BPS) to gauge passengers’ views during the journey being made at that
time.

Policy and Regulation2013
DPTAC (Disabled Persons Transport Advisory Committee) consultation response – September 2012

This is Passenger Focus’s response to a Department for Transport consultation on the future of the Disabled Persons Transport Advisory Committee (DPTAC)..

Policy and Regulation2012
Bus passengers with disabilities

Research presentation of survey findings exploring experiences of disabled bus passengers..

Research2012
Motivations and barriers to train usage

This report explores the motivations and barriers to rail usage. We asked current, lapsed and non-users of public transport about their travel by train.

Research2024
Disabled passengers during the pandemic

Since the beginning of May 2020 Transport Focus has carried out a weekly Covid-19 tracker survey that captures the behaviours and experiences of people. Weekly reports are published on our website, but the data can also be analysed in our online data hub.

BS EN 17161 Design for All – Accessibility following a Design for All approach in products, goods and services – Extending the range of users

This document specifies requirements that enable an organization to design, develop and provide products, goods or services so that they can be accessed, understood and used by the widest range of users. This document specifies requirements and recommendations that enables an organization to extend their range of users by identifying diverse needs, characteristics, capabilities, and preferences, by directly or indirectly involving users, and by using knowledge about accessibility in its procedures and processes.

Technical documentation2019
An accessible road network? Disabled user experience on England’s motorways and major ‘A’ roads – agency report

Key findings from research into disabled user experience on England’s motorways and major ‘A’ roads..

Research2018
Active Travel Task Force Report

The remit of the task force was to ‘To identify and make recommendations to the Minister for Transport and the Islands on ways to improve delivery of ambitious and inclusive walking and cycling projects in Scotland, helping to create high quality places and communities that support health and wellbeing. ‘.

Research2018
Cycling by Design

Cycling by Design provides guidance for cycling infrastructure design on all roads, streets and paths in Scotland. It aims to ensure that cycling is a practical and attractive choice for the everyday and occasional journeys of all people, particularly new, returning or less confident users.

Technical documentation2021
Let’s Get Scotland Walking: The National Walking Strategy. Action Plan 2016-2026

This Action Plan is a high level plan that has been developed to assist in the delivery of Let’s Get Scotland Walking – the National Walking Strategy (NWS) and its vision.

Strategy2019
Report into the impact of the Accessible Transport Strategy in improving access to transport for people with a Learning

The Department for Regional Development (DRD) has asked Imtac to develop this report to form part of DRD’s contribution to the Cross Departmental Learning Disability Action Plan. The purpose of the report is to ascertain the impact on people with a learning disability of the policies and actions contained in the Accessible Transport Strategy (ATS).

Evaluations and Learnings2010
The future of Door2door services – an issues paper

This paper has been prepared in response to a request from the Department for Regional Development for comments from Imtac on the future re-tendering of door2door services in Northern Ireland. This paper will address the strategic role door2door plays in the overall transport system.

Evaluations and Learnings2010
A long-term vision for active travel in Scotland 2030

This document sets out how we hope Scotland will look in 2030 if more people are walking and cycling for short, everyday journeys allowing us to reap the benefits of active travel..

Strategy2014
Designing Transport Strategies and Policies: High Level Guidance from the Mobility and Access Committee for Scotland (MACS)

The Mobility and Access Committee for Scotland (MACS) often receives requests to comment on proposed transport strategies, plans and policies, for example from councils, Regional Transport Partnerships (RTPs) and other public, private and third sector bodies. We always try to engage with major and national initiatives but as anon-departmental advisory public body with limited resources, we can’t usually respond to such requests at a local or regional level.

Technical documentation2021
Highlighting barriers in the pedestrian environment Report into issues, good practice and recommendations

Travel is a necessity in modern life enabling people to access everyday activities and services. Almost every journey we make, including those made by car and public transport involves use of the pedestrian environment.

Research2012
Flexible future – lessons from the development of demand responsive transport services

Evidence shows that disabled people and older people find undertaking basic day to activities problematic because of
difficulties accessing suitable transport. The reasons for this are complex but one of the key factors has been transport and land use policies over many decades that promote car use.

Evaluations and Learnings2012
Improving travel information for older people and disabled people – an update

In 2007 Imtac and the Mobility & Inclusion Unit (MIU) within DRD jointly produced a report looking at improving travel information for disabled people and older people. The report recognised that the lack of suitable accessible information is one of the barriers that make travel difficult for disabled people and older people.

Evaluations and Learnings2012
Assessment of current eligibility criteria for door2door transport services in Northern Ireland

As part of our annual work programme 2010/11 Imtac committed to look at the current eligibility criteria for door2door transport in Northern Ireland. The purpose of this paper is to assess whether current eligibility arrangements are the most appropriate in ensuring that those people who most need the service can get to
use the service.

Evaluations and Learnings2012
All Aboard – an assessment of the current accessibility of public transport in Northern Ireland

Bus and rail services in Northern Ireland have undergone significant changes over the past decade. The purpose of this paper is to examine and comment on how these changes have improved accessibility for disabled people and older people to public transport.

Research2013
Encouraging independent travel – Lessons from the development of travel training programmes in Great Britain

Travel training is a term that describes schemes that provide practical support to people to encourage independent use of public transport as well as travel by other modes such as walking and cycling. This report looks at the development of travel training programmes in Great Britain.

Evaluations and Learnings2013
Improving the provision of Disability Equality and disability awareness training – Good practice guidelines for transport providers

This paper sets out the views of Imtac on good practice in the development of effective training policies in meeting the needs of disabled people. The paper is intended to give guidance to Government, transport operators and others involved in the planning, promotion and delivery of transport services in Northern Ireland.

Technical documentation2013
Lessons from the current approach of Passenger Transport Executives (PTE’s) to access and inclusion

This paper looks at the lessons to be learned, if any, from the approaches of Passenger Transport Executives (PTE’s) in Great Britain to issues around access and inclusion. PTE’s are strategic transport bodies in six major urban areas in England.

Evaluations and Learnings2014
Survey of disability training provision by transport providers in Northern Ireland

This report looks at the training about disabled people currently provided to people involved the delivery of transport services. The report makes an assessment of what is currently provided, as well as setting out our proposals for future provision.

Research2014
Imtac statement on step free transport

The past decade has seen tremendous improvements to the accessibility of transport services in Northern Ireland. Legislation, changes to policy and investment has seen the introduction of modern bus and rail services as well as additional services such as rural Dial-a_x0002_lift and Disability Action Transport Services (formerly Door2Door transport).

Policy and Regulation2013
Providing Accessible Parking: A good practice guide

Access to a car, the concessions offered by the Blue Badge Scheme and well-designed accessible parking enable many disabled people to do everyday things most non-disabled people take for granted. However misuse of the Blue Badge and accessible parking bays makes life very difficult for disabled people and ruins many journeys.

Technical documentation2013
The Accessible Transport Strategy (ATS) 2025: Our views on the vision, strategic priorities and how to measure success for a new ATS

This paper summarizes the views of Imtac about the vision, strategic priorities and how to measure success for the proposed new Accessible Transport Strategy..

Strategy2015
Valuing Pedestrian Journeys: Lessons learned from “walking audits” undertaken by Imtac in town and city centres in Northern Ireland

Almost every journey we take involves using the pedestrian environment. In 2012 Imtac published a report highlighting the barriers experienced by older people and disabled people using the pedestrian environment.

Evaluations and Learnings2015
Assessing the impact of the Accessible Transport Strategy on the provision of information about transport in Northern Ireland

Disabled people and older people experience barriers to accessing everyday services such as transport. These barriers are not just physical, for many people the absence of appropriate information about services means that the service is not accessible.

Evaluations and Learnings2014
Imtac statement on cycling

This a policy statement setting out the position of Imtac on cycling. Through discussions with policy makers and organisations who promote cycling, Imtac believes that there is a clear desire to make cycling more inclusive and to reduce and remove conflict between pedestrians and cyclists.

Policy and Regulation2018
Revised Statement on Shared Space

Imtac published a policy statement on shared surface/space schemes in 2009. In this statement the Committee highlighted the widespread concerns about the emergence of the shared space concept expressed by disabled people, older people and organisations representing them.

Policy and Regulation2018
An assessment of the information about transport and travel relevant to older people and disabled people currently provided on the NI Direct website

As part of its 2017/18 Work Programme Imtac has agreed to provide an assessment of the information about transport and travel relevant to older people and disabled people currently provided on the NI Direct website (www. nidirectgov.

Evaluations and Learnings2017
An assessment of facilities at the North West Transport Hub

There was a significant engagement between Translink and Imtac during the development of plans for the North West Transport Hub. Following Initial meetings in 2016 Imtac published a paper setting out recommendations to inform the design of the hub.

Evaluations and Learnings2020
Position paper on small bus design and accessibility

For some time the design and accessibility of minibuses and small buses used to deliver a range of services has been a concern to Imtac. These concerns centre on accessibility to these vehicles, particularly for wheelchair users, but also for other older people and disabled people.

Policy and Regulation2019
Evaluating the impact of the introduction of pavement cafe licensing on the mobility of disabled people and older people in Northern Ireland

This report examines the development and introduction of pavement cafe licensing in Northern Ireland including early consultation on proposals, the legislative process, the subsequent development of guidance and the response of local councils since the introduction of licensing in October 2016. The report also looks at pavement cafe provision in a number of towns and cities across Northern Ireland following audits undertaken by Imtac in 2018.

Evaluations and Learnings2018
Assessing the current accessibility of bus and rail stations and halts in Northern Ireland

In order to have the confidence to travel by public transport many disabled people and older people need to be certain that each part of their journey is accessible. This not only requires that all vehicles, stations and halts are accessible; it also requires that individuals involved can access accurate information about the journeys before travelling.

Evaluations and Learnings2018
Technical Report: Observation technologies for drivers with restricted head or trunk movement

The Transport Research Laboratory (TRL Ltd) was commissioned by the Department for Transport’s (DfT) Accessibility and Equalities Unit (AEU) to explore the issues surrounding use of observation devices by people with restricted neck, head or trunk movement. This group of people may find it difficult or painful to make observations during certain driving tasks, such as reversing or negotiating a junction, and may find it difficult to see into blind spots around the vehicle.

Technical documentation2018
Channel corridor community transport study: Final Report

TRL was commissioned by Maidstone Borough Council, on behalf of the Channel Corridor Partnership to undertake a Community Transport Review and Feasibility Study. The main aim of the study was to identify gaps in public and community transport provision in rural and disadvantaged areas.

Evaluations and Learnings2007
Putting people first – Report on the Imtac Pedestrian Workshop held on 5th February 2020

On the 5th February 2020 Imtac hosted a Pedestrian’s Workshop at Girdwood Community Hub in Belfast. The focus of the workshop was to look at common barriers that make pedestrian journeys difficult for older people, disabled people and the public generally.

Research2020
Access to air travel for disabled people: 2005 monitoring study

Since 2003 the aviation industry has been encouraged to follow a voluntary Code of Practice published by the Department for Transport. Access to Air Travel for Disabled People – Code of Practice sets out minimum standards which should be met by airlines for aircraft design and service on board (which is not included in the Disability Discrimination Act (DDA) and provides other service providers (including tour operators, travel agents, airports, ground handling companies, and retailers) with advice on how to meet their legal obligations under the DDA.

Evaluations and Learnings2006
The Transport for London Bus Safety Standard: Vulnerable Road User (VRU) Frontal Crashworthiness: Evaluation of Safety Measure

The Bus Safety Standard (BSS) is focussed on vehicle design and safety system performance and their contribution to the Mayor of London’s Transport Strategy. This sets a target to achieve zero road collision deaths involving buses in London by 2030.

Technical documentation2020
The Transport for London Bus Safety Standard: Occupant Friendly Interiors

The Bus Safety Standard (BSS) is focussed on vehicle design and safety system performance and their contribution to the Mayor of London’s Transport Strategy. This sets targets to for deaths and serious injuries from road collisions to be eliminated from London’s streets by 2041 and to achieve zero deaths in incidents involving buses in London by 2030.

Technical documentation2018
The Transport for London Bus Safety Standard: Visual Conspicuity

Visual conspicuity is about making the bus more noticeable to other road users, particularly VRUs. This might help VRUs to detect the presence of a bus and the collision risk it represents if they were to cross in front of it.

Technical documentation2018
Secondary analysis of existing data on disabled people’s use and experiences of public transport in Great Britain

The research on which this report is based was commissioned by the Disability Rights Commission via tender and was conducted between April and July 2006. The research work was conducted in three phases.

Research2006
Car rental customer survey 2015

Building on research in 2012, this report describes the results from a survey of 1,691 personal car rental customers undertaken in 2015. As previously, it is clear that the rental appeals to a wide variety of people, and is used for a diverse range of reasons.

Research2018
Data gathering on disability and driving statistics – stage 2

This TRL Report gathers existing data on disabled drivers and enhances the value of such datasets by surveying subsets of the recorded populations. Analysis and comparison of these data sources has created a number of statistics relating to disabled drive.

Research2008
Data gathering on disability and driving statistics: summary report

An increasing number of disabled people enjoy the freedom and independence that driving provides. The number of disabled drivers is expected to increase.

Research2008
Willingness of people who are blind to accept autonomous vehicles: An empirical investigation

Attitudes of a sample of 211 UK people who are blind concerning autonomous vehicles (AVs), and the determinants of the willingness of people who are blind to travel in AVs, were examined. Participants answered an open-ended question regarding their attitudes towards level 5 AVs and the results were analysed using a semi-automated structural topic modelling procedure.

Research2020
The unmet travel needs of the older population: a review of the literature

Unmet travel needs can be defined as trips and activities that people need or would like to do more, but for a variety of reasons they are prevented from doing so. This paper provides a critical evaluation of the literature focused on unmet travel needs, with the aim of assessing the scope of existing studies on this topic and better understanding the full context of older people’s mobility.

Research2016
Long-Term Acceptability of Hygiene, Face Covering, and Social Distancing Interventions to Prevent Exacerbations in people living with Airways Diseases

There has been a substantial reduction in admissions to hospital with exacerbations of airways diseases during the COVID-19 pandemic, likely because measures introduced to prevent the spread of SARS-CoV-2 also reduced transmission of other respiratory viruses. The acceptability to patients of continuing such interventions beyond the pandemic as a measure to prevent exacerbations is not known.

Research2022
Attitudes of ageing passengers to air travel since the coronavirus pandemic

The coronavirus pandemic has had a devastating impact on the demand for air transport. One passenger segment that has received relatively little attention is ageing passengers (defined as aged 65+), in spite of the fact that this group has been disproportionately affected by COVID-19, and in recent years has been viewed as a potential growth market.

Research2020
Low Traffic Neighbourhoods in London Research Study: a mixed-methods study of benefits, harms and experiences

The aim of the study is to examine the potential benefits and harms of new Low-traffic neighbourhood (LTN) schemes, understand the experiences of those living in or near LTNs, and consider how policymakers can navigate controversy. Questions we want to answer include:

Do new LTNs lead to greater levels of, and more diverse, walking and cycling, compared to areas without them?
What are the health benefits from these schemes (e.

Research2025
Inclusive Public Space project

The Inclusive Public Space project investigates the social justice problems caused by city streets which exclude some pedestrians – particularly pedestrians whose circumstances mean that they do not meet general expectations about mobility or ability. The Project aims to deepen understanding of what aspects of streets are experienced as exclusionary and by whom, how these problems affect the lives of the people concerned, and how effectively law and politics are responding to problems caused by inaccessible or difficult streets.

Research2024
Community transport

Community transport refers to many diverse transport schemes that operate across the UK. These schemes are run by the not-for-profit sector and are primarily volunteer-run.

Research2023
Showing the Way: developing an evaluation framework for signage for people living with dementia

Environments that are well designed can support people with dementia to find their way around. Signage is an important part of this, but there has been little research on signage in dementia environments.

Evaluations and Learnings2023
Accessible Transport Strategy

The transport network connects us to each other, to the places we want to be, and to the goods and services we need every day. Transport is a key part of our everyday life.

Strategy2015
Inclusive Transport Infrastructure Appraisal

Transport appraisal practices are often criticised for poorly accounting for the unequal ways in which the costs and benefits associated with transport schemes are distributed. Often, the barriers which prevent individuals and groups from benefiting from new transport services, are poorly understood and addressed.

Research2023
Impact of an ageing population on service design and delivery in rural areas

ILC-UK in conjunction with TNS-BRMB were commissioned by DEFRA to conduct a study on how local service design and delivery needs to respond to an ageing rural population. Rural areas face disproportionate challenges arising from an aging population, compared with urban areas, not least as nearly a quarter of all older people live in rural areas, and as they age their requirements for access to services such as Health, Transport, and Social Services are likely to increase.

Research2013
Successfully giving up driving for older people

Older people as a cohort are more healthy and active than ever before and as such are also more mobile. They are more likely than ever before to be car users and be driving more miles.

Research2011
Getting out and about

An evidence briefing from the ‘Community Matters’ series, ‘Getting out and about’ is one of a series of three briefings from an ILC-UK and Age UK seminar series exploring how communities need to adapt to an ageing society. This briefings summarise some of the evidence on the topics discussed during the seminars and support a final report, to be launched late May 2014.

Research2014
e-MOTIONAL Cities

The objective of this project is to provide robust scientific evidence on how the natural and built urban environment shapes the neural system underlying human cognitive and emotional processing, with a perspective that also incorporates age, gender and vulnerable groups’ specificities. Furthermore, it has the goal to map such neurobiological reactivity through time and space as the urban landscape change.

Research2025
Toward Age-Friendly Communities: Planning for Mobilities of Care

It is estimated that seniors will make up approximately one fifth of the UK population by 2030. Promoting the wellbeing of this growing ageing population is a pressing contemporary issue, and a key factor relating to older adults’ quality of life is their mobility.

Research2023
Inclusion and Empathy. Meeting special mobility needs in the age of autonomy.

Every year, the Royal Automobile Club, the second oldest Motoring Club in the world, sets an automotive-themed challenge for new students on the Royal College of Art Masters programme. In Autumn 2017 the Club’s challenge, set in partnership with motoring think-tank the RAC Foundation, was to explore the design implications involved in seizing the opportunity offered by the development of driverless vehicle technology to create a more inclusive society, granting the independence, freedom and personal mobility that motorists have long enjoyed to those, who for various reasons such as disability, have thus far been excluded from the motoring world.

Research2018
Can older drivers be nudged? How the public and private sectors can influence older drivers’ self-regulation

This report considers how interventions, or ‘nudges’, based around insights from behavioural economics and psychology can be used to assist older drivers in coping with the ageing process..

Research2011
BS ISO 22458:2022 Consumer vulnerability. Requirements and guidelines for the design and delivery of inclusive service

This document specifies requirements and guidelines for organizations on how to design and deliver fair, flexible and inclusive services that will increase positive outcomes for consumers in vulnerable situations and minimize the risk of consumer harm. It covers organizational culture and strategy, inclusive design and how to identify and respond to consumer vulnerability.

Technical documentation2022
Older Travellers and Technology Engagement

Technology is increasingly being used to plan, book, pay for and manage journeys. Whilst such innovations are on the increase, so too are the number of older people living in Great Britain.

Research2017
Inclusive Transition to Electric Mobility (ITEM)

European cities’ attempts to accelerate the transition to electric mobility (EM) are generating environmental benefits and enhancing economic viability. Unclear is how socially just these attempts and their outcomes are in terms of who benefits (distribution), whose needs are considered (recognition), and who gets to decide and how (procedure).

Research2024
Streets for Diversity – Exploring how neurodivergent people experience streets

The project explores how neurodivergent people experience streets. Autism, dyslexia, dyspraxia and ADHD are examples of neurodivergent conditions.

Research2023
BS EN 16587. Railway applications. Design for PRM Use. Requirements on obstacle free routes for infrastructure

This document describes the specific ‘Design for PRM use’ requirements applying to rolling stock and the assessment of those requirements. The following applies to this document:
– The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by persons with disabilities and persons with reduced mobility as defined in the PRM TSI.

Technical documentation2022
BS ISO 23599:2019 Assistive products for blind and vision-impaired persons. Tactile walking surface indicators

UNDER REVIEW. This British Standard is the UK implementation of ISO 23599:2019.

Technical documentation2019
BS ISO 25552:2022 Ageing societies. Framework for dementia-inclusive communities

This document was developed in response to a worldwide recognition that individuals, families, and communities need to be more inclusive concerning persons with dementia. One goal of this document is to engage and include persons with dementia and their families, and carers, in communities of all types, sizes, and locations.

Technical documentation2022
BS EN 16585-2. Railway applications. Design for PRM use. Equipment and components on board rolling stock – Part 2. Elements for sitting, standing and moving

This document describes the specific ‘Design for PRM use’ requirements applying to rolling stock and the assessment of those requirements. The following applies to this document:
– The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by
persons with disabilities and persons with reduced mobility as defined in the PRM TSI
– This document defines elements which are universally valid for obstacle-free travelling including
toilets, elements for sitting, standing and moving and clearways and internal doors.

Technical documentation2022
BS EN 16586-2. Railway applications. Design for PRM use. Accessibility of persons with reduced mobility to rolling stock – Part 2. Boarding aids

This document describes the specific ‘Design for PRM use’ requirements applying to rolling stock and the assessment of those requirements. The following applies to this document:
– The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by persons with disabilities and persons with reduced mobility as defined in the PRM TSI.

Technical documentation2022
BS EN 16586-1. Railway applications. Design for PRM use. Accessibility of persons with reduced mobility to rolling stock – Part 1. Steps for access and egress

This document describes the specific ‘Design for PRM use’ requirements applying to rolling stock and the assessment of those requirements. The following applies to this document:
– The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by persons with disabilities and persons with reduced mobility as defined in the PRM TSI.

Technical documentation2022
BS EN 1756-2:2004+A1:2009 Tail lifts. Platform lifts for mounting on wheeled vehicles. Safety requirements – Tail lifts for passengers

UNDER REVIEW. BS EN 1756-2 specifies safety requirements for design of tail lifts for mounting on wheeled passenger vehicles.

Technical documentation2004
PD CEN/TR 17621:2021 Accessibility and usability of the built environment. Technical performance criteria and specifications

PD CEN/TR 17621 has been developed to support EN 17210, “Accessibility and usability of the built environment – Functional requirements”. This document provides and exemplifies technical performance criteria and specifications for an accessible and usable built environment, following the Design for All/Universal design principles.

Technical documentation2021
BS EN 17210:2021 Accessibility and usability of the built environment. Functional requirements

BS EN 17210 describes basic, minimum functional requirements and recommendations for the accessibility and usability of the built environment. The accessible and usable built environment, following “Design for All”/”Universal Design” principles facilitates equitable and safe use for a wide range of users, including persons with disabilities.

Technical documentation2021
BS EN 16585-3. Railway applications. Design for PRM use. Equipment and components on board rolling stock – Part 3. Clearways and internal doors

This document describes the specific ‘Design for PRM use’ requirements applying to rolling stock and the assessment of those requirements. The following applies to this document:
– The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by persons with disabilities and persons with reduced mobility as defined in the PRM TSI
– This document defines elements which are universally valid for obstacle-free travelling including toilets, elements for sitting, standing and moving and clearways and internal doors.

Technical documentation2022
BS EN 16585-1. Railway applications. Design for PRM use. Equipment and components onboard rolling stock – Part 1. Toilets

This document describes the specific ‘Design for PRM use’ requirements applying to rolling stock and the assessment of those requirements. The following applies to this document:
– The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by
persons with disabilities and persons with reduced mobility as defined in the PRM TSI
– This document defines elements which are universally valid for obstacle-free travelling including
toilets, elements for sitting, standing and moving and clearways and internal doors.

Technical documentation2022
PAS 6463:2022 Design for the mind. Neurodiversity and the built environment. Guide

PAS 6463 gives guidance on the design of the built environment to include the needs of people who experience sensory/neurological processing differences. This includes neurodivergent, neurodegenerative, hypersensitive and other neurological conditions which can affect sensory processing and mental well-being.

Technical documentation2022
BS EN 16584-3. Railway applications. Design for PRM use. General requirements – Part 3. Optical and friction characteristics

BS EN 16584 discusses the design for PRM use. BS EN 16584-3 is a European standard that provides optical and friction characteristics for design for PRM use.

Technical documentation2022
BS ISO 10542-1:2012+A1:2021 Technical systems and aids for disabled or handicapped persons. Wheelchair tiedown and occupant-restraint systems – Requirements and test methods for all systems

This part of ISO 10542 specifies design and performance requirements and associated test methods for wheelchair tiedown and occupant-restraint systems (WTORS), as well as requirements for product marking and labelling and manufacturers’ instructions and warnings to installers and consumers. It is applicable to all WTORS that use belt-type occupant restraints that are intended for occupied wheelchairs used as forward-facing seats by passengers and drivers of motor vehicles.

Technical documentation2021
Care on the Move: Active travel and the everyday mobilities of children with non-visible disabilities

This project focuses on children with non-visible disabilities. At least 1.

Research2026
First Steps to Independence: Evaluating a Behaviourally Informed Travel Training Programme (2022-2026)

One group of children particularly affected by such adverse climates are those with special educational needs and disability (SEND). Norfolk County Council (NCC) are committed to ensure that all children and young people with SEND reach their potential and thrive and are working together with The University of East Anglia (UEA) to continue to improve and evaluate a programme for SEND children, which aims to equip them with a skill fundamental to a teenage and adult life: independent travel skills.

Evaluations and Learnings2026
TiPA: Transreport intelligent Passenger Assist for resilience during disruption

With increasing numbers of disabled customers now seeing rail travel as a real option due to improvements in accessibility, many mainline stations already now find themselves delivering a substantial number of assistance at peak times. Whilst clearly delivering the intentions of policymakers, the risk of not meeting this challenge will lead to unfulfilled assistance requests, with potentially negative effects on customer experience for those with diverse and complex disabilities and requirements.

Research2019
BS EN 16586-2. Railway applications. Design for PRM use. Accessibility of persons with reduced mobility to rolling stock – Part 2. Boarding aids

UNDER REVIEW. BS EN 16586 discusses the design for persons with reduced mobility (PRM) use in railway applications.

Technical documentation2022
ADAPT – Assistance for Disabled Air Passenger Travel

Disabled people experience barriers to air travel including poor information on accessibility and services, having to book assistance 48 hours in advance, gaps in assistance services and help connecting with onward journeys by plane, train, coach or taxi. 1 in 5 report difficulties in accessing transportation ([ONS, 2011][0]) and make 62% of trips compared to those without.

Research2018
PAS 2012-1:2019 – M1 vehicles for the carriage of one or more passengers seated in wheelchairs – Manufacturing requirements. Specification

This revised PAS is the first in a two-part series on passenger vehicles which have been modified to carry wheelchairs, known as WAVs (wheelchair accessible vehicles). They cover EC Category M1 vehicles, in which one or more passengers travel, each seated in a wheelchair that is secured in the WAV using four-point strap-type tie-downs.

Technical documentation2019
Inclusive Design for Shared Autonomous Vehicles

This doctoral research project is exploring and advancing vehicle designs to meet the requirements of disabled, elderly and potentially marginalised users of shared autonomous transport systems, and investigates how supporting these users benefits the wider population..

Research2024
Wheels for Wellbeing’s Annual Survey of Disabled Cyclists (2019/20

etween August 2019 and January 2020, Wheels for Wellbeing carried out its third annual survey of the views and experiences of Disabled cyclists. Just over two hundred (213) Disabled cyclists took part.

Research2020
A guide to inclusive cycling

Founded in 2007, Wheels for Wellbeing is an inclusive cycling charity based in Brixton, south London. We are a grassroots disability organisation, running five sessions a week at our three inclusive cycling hubs.

Technical documentation2020
Free Bus Travel and Physical Activity, Gait Speed, and Adiposity in the English Longitudinal Study of Ageing

We investigated associations between having a bus pass, enabling free local bus travel across the United Kingdom for state pension-aged people, and physical activity, gait speed, and adiposity.

Methods.

Research2016
Transport to Health and Social Care

During 2019 the Mobility and Access Committee for Scotland (MACS) undertook research to explore the transport barriers faced by disabled people and older people when accessing health and social care appointment and facilities. This work was undertaken to gather insights, find out about initiatives that worked well, and gain a better understanding of the issues and barriers facing disabled people and older people when accessing these essential services.

Research2019
MACS – Discussion Paper – Transport to Health and Social Care – MACS Phase One Work – High Level Overview – 21 September 2023

In 2018/2019 during the Mobility and Access Committee for Scotland’s (MACS) engagements with disabled people and Disabled People Organisations (DPOs), as part of our information gathering and advocacy remit, we were hearing more frequently about the transport difficulties disabled people and older people were facing when trying to access health and social care services.

We decided to look into this further and formed a sub group from MACS, with members who had the following experience: lived experience of using our NHS, career expertise from their current and previous roles within the Scottish Ambulance Service (SAS), NHS Scotland, Public Health Scotland, the Third Sector, from working in Local Authorities (LAs), with the Community Transport Association (CTA) in Scotland and with employment and engagements with Regional Transport Partnerships (RTPs).

Research2023
Survey for People with Learning disabilities for the Mobility and Access Committee of the Scottish Government

MACS were keen to understand the lockdown issues of people who are learning disabled.
The decision was made to do a focused survey with 10 members of the ACE group (Activity Community Empowered).

Research2020
“Small Changes can make a Big Difference”: Guidance from MACS on promoting accessibility through active travel measures

The Mobility and Access Committee for Scotland (MACS) supports measures which increase active travel in line with the new National Transport Strategy 2 (NTS2). Opportunities for active travel should be available to everyone.

Technical documentation2021
Disability Hate Crime: Experiences of Everyday Hostility on Public Transport

This book examines the experiences of disabled people on public transport to reveal the everyday abuses that many experience there, and the resilience that they need in order to conduct an ordinary life. This work represents an intertwining of personal journeys, with its author writing from first-hand experience, and now working as one of the leading researchers of disability hate crime (DHC) in the UK.

Research2019
Developing a network for measuring and addressing disability-related extra costs (2023-2024)

People with disabilities frequently incur disability-related extra costs, such as for rehabilitation, personal assistance or additional healthcare or transportation. These costs can be significant, and heighten the risk of poverty amongst people with disabilities and their households.

Research2024
MACS Strategic Plan 2021/24

This strategy takes MACS into my second term of appointment as Convener and will be the foundation of our work for this final term. Over the period of this strategy we want to build on our previous work, experience and knowledge to improve accessible travel and make door-to-door journeys easier, more affordable and achievable for disabled people and older people in Scotland.

Strategy2021
Bus and Coach Study – Investigation of Bus and Coach design

The following report is a snapshot of coaches and buses and some of the challenges facing disabled people when attempting to use them. During the summer of 2019 Joanne and Sheila visited various bus stations, spoke to bus operators and observed the issues.

Research2019
Mobility and Access Committee for Scotland Annual Report

Transport plays a vital role in all our lives. It enables us to get to work, education or training; to access health and social care services; to see friends and family; take part in leisure activities; and in doing so, prevents loneliness and social isolation.

Evaluations and Learnings2022
Exploring Scotland’s 20-minute neighbourhoods

This report gathers learning from the event series ‘Exploring Scotland’s 20-minute neighbourhoods’ hosted by the Health and Social Care Academy, a programme of the Health and Social Care Alliance Scotland (ALLIANCE), in partnership with Disability Equality Scotland (DES) and Mobility and Access Committee for Scotland (MACS). The purpose of the series was to explore the benefits and challenges of a 20-minute neighbourhood and viewed this concept through the lens of inclusion, diversity, and accessibility.

Research2022
National Baseline Survey: Disabled Passenger results

This report sets out findings from the National Baseline Survey with disabled users of public transport, which took place between May and June 2017. In total, 200 disabled people responded to the survey.

Research2017
Suvery on Air Travel for Wheelchair Customers

ableMove along with Flying Disabled undertook a survey of 336 wheelchair respondents (powered and manual) spanning the US, UK, Europe, Asia and Africa to help understand the significant concerns wheelchair customers have when travelling by air..

Research2021
Making a difference for our customers – Customer service strategy

Since we first published our Customer service strategy in 2016, we’ve made real strides in our level of customer focus. Customer service is one of our top priorities, and we’ve made many improvements for our customers year-on-year through our annual customer service plans.

Strategy2022
Connecting People, Transforming Journeys

Regional transport strategy. The strategy details EEH’s commitment to champion safe, accessible, and sustainable transport for all, especially those in vulnerable situations, in line with the United Nations Sustainable Development Goals to be achieved by 2030.

Strategy2021
Transport to Health and Social Care

During 2019 the Mobility and Access Committee for Scotland (MACS) undertook research to explore the transport barriers faced by disabled people and older people when accessing health and social care appointment and facilities. This work was undertaken to gather insights, find out about initiatives that worked well, and gain a better understanding of the issues and barriers facing disabled people and older people when accessing these essential services.

Research2019
Connected & Automated Mobility 2025: Realising the benefits of self-driving vehicles in the UK

This document sets out government’s response to the Law Commissions’ recommendations and commits to a new legislative framework for safe self-driving road vehicles, based on these recommendations. This new framework will enable innovation whilst also ensuring safety.

Strategy2022
Active travel: local authority toolkit

This toolkit strategy sets out the benefits of active travel (making journeys by walking, wheeling and cycling) and the importance of active travel within the UK transport sector. The strategy outlines a range of actions that local authorities could undertake.

Technical documentation2022
Future of Transport – Helping local authorities to unlock the benefits of technology & innovation in rural transport

This document looks at the technologies and innovations emerging within the transport sector, and
how rural areas might benefit from their introduction. Innovations such as demand responsive services,
shared mobility options, self-driving vehicles, drones and many more could enhance connectivity across
rural areas.

Research2023
Office of Rail and Road – Business plan 2023-24

This document states the business plan for Office for Rail and Road in the period of 2023-24. Inclusion is one of the four key principles that Office for Road and Rail adhere to.

Strategy2023
Street mobility project toolkit: Measuring the effects of busy roads on local people.

This project developed a suite of tools to assess and value the negative effects of busy roads on local residents. These tools were validated by triangulating findings from different data sources.

Technical documentation2017
Breaking down barriers to travel: Championing disability inclusive and accessible travel

This report will support travel providers to understand why disability inclusion matters to the industry whilst celebrating and learning from providers already striving to be more inclusive through their innovative practices. By highlighting case studies of products and services that are making an impact, we aim to support organizations across the industry to understand the changes they can make to become more
inclusive providers.

Evaluations and Learnings2020
Social INnovation to FOster iNclusIve Cooperative, connected and Automated mobility (2022-2025)

With the increasing digitalisation of road transport, CCAM solutions have the potential to deliver an improved quality of life, by increasing safety and providing more sustainable and inclusive mobility solutions. However, for these solutions to be successful, a comprehensive understanding of all effects of CCAM on individuals, society and the environment over time is needed.

Research2025
A scaled and sustainable demand responsive transport service (2023-2026)

To reduce CO2 emissions while mitigating societal loss, linking poorly served geographies and alleviating the challenges of elderly and disabled to afford mobility, this research proposes the development of the mathematical tools needed to deliver sustainable, shared mobility, specifically a Demand Responsive Transport Service (DRTS). This project will integrate three important scientific components to deliver an attractive, flexible, low-carbon DRTS: efficient scheduling and routing optimisation algorithm, revenue management formulations that allow the prices of journeys to be changed dynamically, and rich understanding of customer behaviour and preferences (obtained by running surveys and focus groups).

Research2026
cycle BOOM – Design for Lifelong Health and Wellbeing. Summary of Key Findings and Recommendations.

cycle BOOM was funded by the Engineering and Physical Sciences Research Council (EPSRC) under the UK Research Councils’ Lifelong Health and Wellbeing Programme (Grant Number EP/K037242/1). The project was led by Dr Tim Jones at Oxford Brookes University and ran for three-years from October 2013 to September 2016.

Research2016
Accessible Bus Stop Design Guidance

The Accessible Bus Stop Design Guidance sets out requirements and guidance for the design of accessible bus stop environments. It should be used by those who shape the environment through planning and street design as well as engineers designing bus-specific infrastructure.

Technical documentation2017
Streetscape Guidance

The purpose of this Streetscape Guidance is to set a high standard for the design of London’s streets and spaces by applying best practice design principles. With imaginative application of the right materials and good craftsmanship, Transport for London (TfL) is working towards breathing new life into the public realm.

Technical documentation2022
Disability Activism in Europe: Young Disabled Activist’s Views and Experiences (2020-2024)

The project aims to forge new understandings of disability activism, politics, and the resistance practices of young disabled activists across Europe. The research involves: (a) young disabled activist’s experiences across a range of cultural and political contexts beyond the UK; and (b) their aspirations for disability politics and inclusive societies across Europe.

Research2024
Disabled Cyclists and the Deficit Model of Disability

Disability and cycling rarely appear in the same sentence and there is very little research about cyclists with physical disabilities. Nor, indeed, is there any acknowledgement of the experiences and needs of disabled cyclists in policy, practice or the public imagination.

Research2019
Co-creating accessible futures through new mobility services

All digital technology based mobility services tested and deployed today, from shared taxi rides and shared bicycle schemes to electric and autonomous vehicles, are considered new mobility services. They feature as a prominent solution globally to address climate change and the United Nations Sustainable Development Goals, given the high contribution of transport in Green House Gas emissions.

Research2023
Impact of the statutory concessionary travel scheme on bus travel among older people: A natural experiment from England

In the context of worldwide ageing, increasing numbers of older people are lonely, isolated and excluded, with serious implications for health, and cognitive and physical functioning. Access to good public transport can improve mobility and social participation among older adults, and policies that improve access and promote use, such as concessionary travel schemes, are potentially important in promoting healthy and successful ageing.

Research2020
Who’s behind the wheel? Visioning the future users and urban contexts of connected and autonomous vehicle technologies

Connected and Autonomous Vehicles (CAVs) are promised by their developers to transform mobilities, making travel accessible to all-including those unable to drive due to age, affordability or disability-and thereby widen the distribution of what Urry calls ‘network capital’. This paper interrogates promotional visualizations about CAVs as they imagine future automated mobilities and the scaling up of the technologies from small trials to mass roll-out.

Research2020
Mobility and healthy ageing in the city: Exploring opportunities and challenges of autonomous vehicles for older adults’ outdoor mobility

Older adults face outdoor mobility challenges due to age-related changes and problems linked to the transportation system. The advent of fully-autonomous vehicles (AVs) is expected to benefit older adults by facilitating their outdoor mobility.

Research2021
Driving Assessment for Persons with Dementia: How and when?

Dementia is a progressive neurodegenerative disease leading to deterioration in cognitive and physical skills. Driving is an important instrumental activity of daily living, essential for independence.

Research2023
The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK

To retain and grow ridership, transit agencies continuously survey riders to learn how to improve services and understand what leads to rider satisfaction. Nevertheless, transit riders are not a homogeneous entity and understanding the distinctions between transit riders can help transit agencies in their efforts to provide satisfactory service to retain existing riders and attract new ones.

Research2016
Using non-representational theory to explore older people’s travel to and from the supermarket

This article presents non-representational theory as a methodological approach to illuminate the lived experiences of older people’s everyday mobilities using the example of travel to and from the supermarket. Previous studies have explored older people’s everyday mobilities and highlighted a number of challenges, but few studies address specific journeys, such as grocery shopping, and none empirically engage with non-representational theory.

Research2021
Rural old-age social exclusion: A conceptual framework on mediators of exclusion across the lifecourse

Social exclusion amongst rural-dwelling older adults and the role of the diversity of people and places in mediating the construction of that exclusion has not been adequately investigated or conceptualised in the international literature. Consequently, how ageing in a rural community can function to disadvantage or protect older people remains poorly understood.

Research2020
Taking part in activities, an exploration of the role of discretionary travel in older people’s wellbeing

Introduction: Activity theory, a construct from social gerontology, provides a framework to bridge the themes of ageing and transport, and thus enable new insights into the role of out-of-home mobility for wellbeing. The theory proposes that undertaking activities (classified as formal, informal and solitary) can generate wellbeing benefits for older people.

Research2019
Future mobility in an ageing society – Where are we heading?

The demographic profile of UK society is changing as people live longer. Maintaining the wellbeing and quality of life of an ageing society is set to be extremely challenging.

Research2015
Road traffic noise, noise sensitivity, noise annoyance, psychological and physical health and mortality

Background: Both physical and psychological health outcomes have been associated with exposure to environmental noise. Noise sensitivity could have the same moderating effect on physical and psychological health outcomes related to environmental noise exposure as on annoyance but this has been little tested.

Research2021
Access to urban transportation system for individuals with disabilities

Urbanization and aging population has become a significant issue in many global cities. It is necessary that the design of built environment to be supportive and provide adequate access to essential urban and social resources, e.

Research2017
Designing autonomy in cars: A survey and two focus groups on driving habits of an inclusive user group, and group attitudes towards autonomous cars

Autonomous driving is a topic of extensive research; however user views on this new technology are largely unexplored, especially for an inclusive population. This paper presents a survey and two focus groups, investigating driving habits and attitudes towards autonomous cars of an inclusive group of UK drivers.

Research2018
Care-driven informality: The case of community transport

Nation-wide cuts to bus subsidies have led to reduced service in rural communities in the UK, leaving those who do not have access to a car – most of whom are older, have a disability, or have a low income – with few other options to meet their travel needs. This has resulted in greater demand on community transport, small-scale, local, and community-based transport schemes that are run by the not-for-profit sector and are primarily volunteer-run.

Research2023
User-centred Information Design for the Traveller

In any consideration of design for transport from the point of view of the user it is self-evident that public transport has a key role. This chapter presents an overview of what approaches are used in the design of public transport.

Research2016
Community Transport: Filling the Gaps for Those in Need of Mobility

This chapter considers community transport, flexible transport services found widely in the UK, offering mobility to those who might otherwise be unable to access and use conventional transport. Provision of targeted transport services for the mobility-disadvantaged is found in many countries, including Australia, Japan, and the USA, but a key feature of the UK approach is delivery by multiple, locally-based, socially motivated, and not-for-profit organizations.

Research2021
Environment-person interactions enabling walking in later life

Traditionally, theory suggests the ageing individual is strongly influenced by the environment and has difficulties in overcoming distance and space. Recently, however, theory has moved to suggest that older people possess greater agency, being more capable of selecting and mastering their environments and spaces according to their needs and preferences.

Research2015
Understanding the public acceptability of road pricing and the roles of older age, social norms, pro-social values and trust for urban policy-making: The case of Bristol

Cities looking to embark on more sustainable development pathways may need to evaluate the controversial but usually impactful measure of road pricing as a means of reducing their reliance on conventionally fuelled automobiles. Understanding the mechanisms determining the public acceptability of road pricing could be critical for its implementation.

Research2018
Older people’s experiences of using tactile paving

Tactile paving has been designed in response to the needs of vision-impaired pedestrians to be independent, mobile, confident and safe when using the external environment. Tactile paving is not without its critics because it can adversely affect other pedestrians particularly older people, and those with mobility impairments.

Research2015
A qualitative geographical information systems approach to explore how older people over 70 years interact with and define their neighbourhood environment

A growing body of literature explores the relationship between the built environment and health, and the methodological challenges of understanding these complex interactions across the lifecourse. The impact of the neighbourhood environment on health and behaviour amongst older adults has received less attention, despite this age group being potentially more vulnerable to barriers in their surrounding social and physical environment.

Research2015
Accessibility: The Rural Challenge

Originally published in 1979, this book discusses the problem faced by planners, county councils, transport, health and education authorities as well as the inhabitants of rural Britain, of the inaccessibility of many areas of the UK. For certain sections of society such as the less well-off, children and teenagers and the elderly the impact is felt most strongly when local shops, schools and medical services are withdrawn in favour of larger units in distant towns.

Research2023
Assessment of computer-based training packages to improve the safety of older people’s driver behaviour

Examination of police records in Wales (STATS19 database) suggests older drivers are over represented in collisions turning across traffic and those involving failure to look properly, failure to judge the other vehicle or person’s path and performing a poor manoeuvre. A convened expert group suggests this is due to changes in attention, cognitive overload, processing speed, perceptual speed, working memory, task switching and eyesight associated with ageing.

Research2017
Prioritising transport barriers and enablers to mobility in later life: A case study from Greater Manchester in the United Kingdom

Introduction: There are many barriers to mobility for older people which are detrimental to older people’s health and wellbeing. This research got older people to prioritise their transport barriers in terms of their importance as a barrier to getting out and about, and the likelihood that that barrier occurs locally to them.

Research2021
Spontaneity and serendipity: Space and time in the lives of people with diabetes

This article considers the relevance of non-representational theory to understanding the lived experience of diabetes. While non-representational theory has gained traction in the social sciences, especially Human Geography, its usefulness in extending our understanding of experiences of health and illness is often restricted to an idea of wellbeing that assumes an able and healthy body.

Research2020
Gender, mental health and travel

This paper examines gender differences in travel behaviour by people with mental health conditions based on the results of an on-line survey. Responses from 363 people have been weighted by figures from the Adult Psychiatric Morbidity Survey 2014 to make them representative of the population with mental illness in England.

Research2022
Driving and glaucoma in the UK: a national survey of clinicians’ advice and guidance to patients

Introduction: Driving standards policy is set by the Department for Transport and executed by the Driving and Vehicle Licensing Agency (DVLA). Professional bodies recognise the challenges that clinicians face when advising patients with glaucoma about driving.

Research2023
Ageing and mobilities in transnational space: the British-Bangladeshi experience

Empirical data from in-depth interviews with Bangladeshis in London and Sylhet reveal different experiences, imaginaries and mobilities connected to ageing. In contrast to the now-standard ‘Western’ model of active and successful ageing, in Sylhet and amongst Bangladeshi-origin migrants in London, successful ageing is less about physical activity and independence and more about being socially active and respected, and being taken care of by family members.

Research2023
Associations of increases in public transport use with physical activity and adiposity in older adults

Background: We investigated predictors of two increases in older people’s public transport use: initiating public transport use among non-users; and increasing public transport use amongst users. We also investigated associations of these changes with physical activity, Body Mass Index (BMI) and waist circumference.

Research2018
Individual characteristics associated with active travel in low and high income groups in the UK

Active travel (AT) has gained increasing attention as a way of addressing low levels of physical activity. However, little is known regarding the relationship between income and AT.

Research2021
Passengers’ anxiety about using the London Underground

As the recognition of public transport system as a service is growing, the importance of customer satisfaction through enhancing customer experience has drawn more attention. Safety and comfort are mentioned as important aspects of public transport user experience.

Research2016
Facilitating disabled motorists’ transition to electric vehicles with accessible public charging

Ensuring no one is left behind in the transition to electric vehicles (EVs) remains a key challenge in the UK’s decarbonisation of new vehicles from 2030. In the UK, up to 1.

Research2022
Take up and use of subsidised public transport: Evidence from the English Longitudinal Study of Ageing

Background: Since 2006 England has had a bus pass scheme which provides free bus travel for older people. The scheme is universal but there are questions over whether take up is equitable.

Research2018
Driving a better driving experience: a questionnaire survey of older compared with younger drivers

A questionnaire survey of drivers (n = 903) was conducted covering musculoskeletal symptoms, the vehicle seat, access to specific vehicle features, ingress/egress, driving performance and driving behaviours. Significantly, more discomfort was reported by older drivers (aged 65+) in the hips/thighs/buttocks and knees.

Research2017
The impact of a passenger-safety-driven acceleration limit on the operation of a bus service

Buses are a form of active transportation and can improve people’s well-being. However, their high level of acceleration can make them less attractive to users.

Research2020
The health impacts of urban transport: Linkages, tools and research needs

Transport is an essential component of the progress and growth of cities and urban areas but has a large negative and inequitable impact on human health. Current knowledge on the health impacts associated with urban transport shows that traffic is causing premature mortality and a large burden of morbidity through nine key pathways: (1) motor vehicle crashes, (2) human physical inactivity, (3) climate change, (4) social exclusion, (5) community severance, and traffic-related environmental exposures including (6) air pollution, (7) noise, (8) green space reduction, and (9) local temperature rises.

Research2019
An International Comparative Study on Driving Regulations on People with Dementia

Over 40 of people with dementia drive, with a two to five times greater accident risk than controls. This has fueled public concerns about the risk of traffic accidents by drivers with dementia (DWD).

Research2017
Effect of vertical step height on boarding and alighting time of train passengers

New train stock or train services are continually being added to the network in the UK. Their design, in conjunction with European Regulations on train floor and rail height, means there is often a gap between train and platform necessitating at least one physical step.

Research2016
Hazard Perception in Driving

Hazard perception in driving refers to a driver’s ability to anticipate potentially dangerous situations on the road ahead and has been the subject of research for over 50 years. It is typically measured using computer-based hazard-perception tests and has been associated with both retrospective and prospective crash risk, as well as key crash-risk factors such as distraction, fatigue, alcohol consumption, speed choice, and age-related declines.

Research2016
Cycling beyond your sixties: The role of cycling in later life and how it can be supported and promoted

Decision makers and authorities largely ignore cycling when conceptualising and developing programmes to support older mobility and therefore, unsurprisingly, levels of cycling in the United Kingdom are low compared to other northern European nations. Cycling has the potential to play an important role in the active ageing agenda and provide older citizens with a form of independent mobility that enhances personal health and wellbeing.

Research2017
Ageing passenger perceptions of ground access journeys to airports: A survey of UK residents

In common with other developed nations, the UK population is ageing. This has impacts on all areas of economic and social activity, including transport and air travel.

Research2023
Older people’s experiences of everyday travel in the urban environment: A thematic synthesis of qualitative studies in the United Kingdom

Compared to younger age groups, older people spend more time in their locality and rely more heavily on its pedestrian and public transport infrastructure. Qualitative studies provide unique insight into people’s experiences.

Research2020
Airports and ageing passengers: A study of the UK

Globally, improved standards of living, nutrition and medical treatment are extending human life expectancy and enhancing quality of life with the result that an increasing number of ageing passengers are using airports. This ‘grey boom’ presents both challenges and opportunities for airports as older travellers exhibit distinct and different travel characteristics concerning their propensity to fly, their travel purpose, trip duration, destination, surface access preferences, dwell time, retail habits, familiarity with airport automation and self-service technologies, and use of terminal facilities such as airport information desks, adaptive and assistive technologies and special assistance support.

Research2019
A randomised controlled trial to test the effectiveness of decision training on assessors’ ability to determine optimal fitness-to-drive recommendations for older or disabled drivers

Background: Driving licensing jurisdictions require detailed assessments of fitness-to-drive from occupational therapy driver assessors (OTDAs). We developed decision training based on the recommendations of expert OTDAs, to enhance novices’ capacity to make optimal fitness-to-drive decisions.

Research2018
Where everyday mobility meets tourism: an age-friendly perspective on cycling in the Netherlands and the UK

Tourism is traditionally presented as an escape from daily life and located at places we do not normally visit. Against a backdrop of problematic pressures on (urban) tourist centres and mobility systems, some scholars have explored the possibility of tourism nearer the home.

Research2020
Demanding distances in later life leisure travel

This article draws on a serial interview study of later life leisure travel in the UK to question how a wider trend towards holidaying further afield has come to feature in the lives of three cohorts of older Britons. Drawing on theories of social practice that see notions of desirable activity as produced through the interplay of opportunities to engage in relevant activities, collective apprehensions of what doing these activities should involve, and the physical capacities necessarily required to undertake them, we examine their leisure travel in two regards.

Research2017
A socially prescribed community service for people living with dementia and family carers and its long-term effects on well-being

Support services for people with dementia are variable depending on the area or town they live. People with dementia and family carers can often get very little support after a diagnosis.

Research2021
Enabling middle-aged and older adults accessing community services to reduce social isolation: Community Connectors

A large number of older adults (65+ years) live on their own, and can experience high levels of loneliness. However, accessing activities to engage with their community can be difficult either due to their age and associated comorbidities, such as frailty, or due to financial reasons, for lacking the funds to access transport to activities.

Research2022
Whose right to roam? Contesting access to England’s countryside

England’s “right to roam” continues to be a misnomer which is uneven in scope and inclusivity. While the Countryside and Rights of Way Act 2000 opened access to privately owned mountains, moors, heaths, and downs, the changes were not as bold as they at first seemed and access was still restricted.

Research2023
Intersectional Analysis of the Challenges and Opportunities of Equitable Remote Operation in the UK Maritime Sector

The maritime sector is increasingly implementing Maritime Autonomous Systems (MAS), such as remote operation of boats. This paper examines the potential for remote operations to address equity issues in the maritime sector, particularly for historically excluded and underrepresented groups.

Research2023
Similarities and differences in the determinants of trips outdoors performed by UK urban- and rural-living older adults

The frequency of trips outdoors is a strong indicator of older adults’ physical activity levels. This qualitative study compared and contrasted determinants of trips outdoors between rural- (n = 13) and urban-living (n = 15) people aged 65 and older living in England.

Research2015
Mobility and transport for elderly and handicapped persons

Originally published in 1982 and contributed to by a range of international authors and experts in the field of transport accessibility, this volume discusses the position of urban and rural transport problems of the elderly and disabled in the UK, USA, Belgium, Canada, France, Germany, The Netherlands and Sweden. Based on research, policy analysis and documental field experience the volume also discusses advances made in relevant technology, major changes in public policy and innovative proposals for system development or change.

Research2021
Willingness of people who are blind to accept autonomous vehicles: An empirical investigation

Attitudes of a sample of 211 UK people who are blind concerning autonomous vehicles (AVs), and the determinants of the willingness of people who are blind to travel in AVs, were examined. Participants answered an open-ended question regarding their attitudes towards level 5 AVs and the results were analysed using a semi-automated structural topic modelling procedure.

Research2020
Inclusive and Safe Mobility Needs of Senior Citizens: Implications for Age-Friendly Cities and Communities

Municipalities are concerned with addressing social issues such as mobility inclusion and safety by increasing access to transport facilities and services for all groups in society to create equitable and equal access for all citizens. Moreover, the public transportation systems provided in cities have to be inclusive and safe, driven by emerging technologies such as Artificial Intelligence (AI)-based services that provide personalized recommendation to improve mobility inclusion and safety for all citizens in society, especially vulnerable road users such as senior citizens or older people.

Research2023
Unequal futures of rural mobility: Challenges for a “Smart Countryside”

Current transport strategy in the UK is strongly urban-focused, with assumptions that technological advances in mobility will simply trickle down into rural areas. This article challenges such a view and instead draws on rural development thinking aligned to a “Smart Countryside” which emphasises the need for place-based approaches.

Research2020
Transport policy and social inclusion

Transport-related Social inclusion’ is a specific naming of the complex set of interrelationships within which accessibility plays an important role in whether a citizen achieves the level of participation in socioeconomic life that he or she seeks. It has its origins in the United Kingdom of the early 2000s, but the diversity of theoretical perspectives, research methods and practical focus shown by the contributions to the present issue on this theme bears witness to the evolution and translation this concept and term has undergone over more than a decade.

Research2016
“It is part of belonging”: Walking groups to promote social health amongst people living with dementia

People with dementia often report experiencing a ‘shrinking world’ connected with reduced opportunities to access physical and social spaces. This article applies the framework of social health (Dr?es et al.

Research2020
Who’s behind the wheel? Visioning the future users and urban contexts of connected and autonomous vehicle technologies

Connected and Autonomous Vehicles (CAVs) are promised by their developers to transform mobilities, making travel accessible to all-including those unable to drive due to age, affordability or disability-and thereby widen the distribution of what Urry calls ‘network capital’. This paper interrogates promotional visualizations about CAVs as they imagine future automated mobilities and the scaling up of the technologies from small trials to mass roll-out.

Research2020
Inclusion of medical fitness to drive in medical postgraduate training curricula

Background: Transport mobility and access to driving are important factors in social inclusion and wellbeing. Doctors have an important role to play in supporting safe mobility through applying the knowledge developed in the field of traffic medicine and incorporating state of the art national and international medical fitness to drive (MFTD) guidelines.

Research2020
Establishing user needs for a stability assessment tool to guide wheelchair prescription

Purpose: The WheelSense project aims to develop a system for assessing the stability and performance of wheelchairs through a user-centred design process. This study sought to capture user needs and define the specification for the system.

Research2017
Assistive Robotic Technologies for Next-Generation Smart Wheelchairs: Codesign and Modularity to Improve Users’ Quality of Life

This article describes the robotic assistive technologies developed for users of electrically powered wheelchairs, within the framework of the European Union’s Interreg ADAPT (Assistive Devices for Empowering Disabled People Through Robotic Technologies) project. In particular, special attention is devoted to the integration of advanced sensing modalities and the design of new shared control algorithms.

Research2023
Therapeutic or detrimental mobilities? Walking groups for older adults

The health benefits of walking through greenspace have earned widespread academic attention in recent years and have been termed ‘therapeutic mobilities’. As a result, walking groups are actively encouraged by health professionals as a way to promote ‘healthy ageing’.

Research2020
Communal therapeutic mobility in group walking: A meta-ethnography

Increased attention to links between walking, health and wellbeing have contributed to a growth in the number of walking groups meeting on a regular basis to offer short, social walks. Walking group interventions are known to increase physical activity and to have wide-ranging health benefits, and there is evidence that drop out is generally low.

Research2020
Demand response to improved walking infrastructure: A study into the economics of walking and health behaviour change

Walking is the most common form of moderate-intensity physical activity among adults, is widely accessible and especially appealing to obese people. Most often policy makers are interested in valuing the effect on walking of changes in some characteristics of a neighbourhood, the demand response for walking, of infrastructure changes.

Research2015
Walkers with visual-impairments in the British countryside: Picturesque legacies, collective enjoyments and well-being benefits

This paper draws on ethnographic research to explore the experiences of members of specialist blind and visually impaired walking groups who visit areas of the Peak District and Lake District, notable rural locations in Britain. For many people, a visit to these areas is associated with the apprehension of picturesque beauty through the physical faculty of sight.

Research2017
Development, reliability, and piloting of a wheelchair caster failure inspection tool (C-FIT)

Introduction: Wheelchair casters fail frequently in the field causing multiple user consequences and wheelchair breakdowns. To inform caster design improvement, there exists no validated tools that can collect caster failures.

Research2020
Stakeholder views addressing the development and uptake of powered wheelchair assistive technology

Purpose: The objective of this research is to identify stakeholder views with regard to the development of effective powered wheelchair assistive technologies more suited to the user and carer needs, whilst also meeting the requirements for other stakeholders, such that developers can be better guided towards producing solutions which have a better chance of getting to the market place and hence to the end user. Method: A questionnaire was designed to collect the views of all stakeholders and circulated to a statistically representative number of them.

Research2019
Hatescape? A relational geography of disability hate crime, exclusion and belonging in the city

Disabled people experience significant social discrimination and spatial exclusion in their everyday lives in the city. In recent years, discriminatory acts have increasingly been labelled as ‘hate crimes’.

Research2019
Impact of COVID-19 on neighbourhood physical activity in older adults

Physical activity is critical for older adults’ health and was particularly important during the coronavirus (COVID-19) pandemic. To slow the spread of COVID-19, built environment modifications were introduced in public spaces including one-way walking systems, social distancing, and the restricted use of public toilets and seating.

Research2023
Disability, cycling and health: Impacts and (missed) opportunities in public health

Public Health England recently launched an active travel strategy in which it advised local authorities, health professionals and community groups how to improve the physical and mental health of the population and to reduce health care costs by promoting walking and cycling. Despite highlighting the cost savings and health benefits across the population, disabled people are largely absent from the strategy.

Research2020
Physical activity and retirement: original analysis of responses to the English Adult Active Lives Survey

Objectives: Opportunities for older adults to do physical activity may depend on other commitments. We wanted to see if reported physical activity was higher or lower among older adults depending on work status: full-time, part-time work or retired.

Research2020
Effects of Hydraulic Ankle-Foot Prostheses on Gait in Individuals with Transtibial Limb Loss: A Scoping Review

Introduction: The purpose of this scoping review was to determine if sufficient evidence exists to conduct a formal systematic review or meta-analysis of hydraulic ankle-foot (HAF) prostheses and to determine if evidence statements could be synthesized relative to the effects of HAF prostheses on gait in individuals with transtibial limb loss. Methods: Electronic database searches were conducted in MEDLINE, Embase, Web of Science, Scopus, and Proquest covering 1788 to 2017.

Research2021
The importance of understanding perceptions of accessibility when addressing transport equity: A case study in Greater Nottingham, UK

To deal with issues of equity in transport, increasing attention is being paid to addressing inequalities in accessibility. Existing approaches to measuring accessibility tend to focus on objective measurement, often using journey time as an indicator of spatial separation of people from places.

Research2018
Control devices for electrically powered wheelchairs: prevalence, defining characteristics and user perspectives

Purpose: To determine the prevalence of control devices for electrically powered wheelchairs (EPWs), related characteristic features and users’ views on their utility. Method: Postal survey of users of a regional NHS wheelchair service using a purpose-designed questionnaire (n = 262, ?18 years old).

Research2017
Pedestrian slips, trips and falls: An evaluation of their causes, impact, scale and cost.

The accompanying investment of ?2 billion in walking and cycling over the next five years will make a huge difference, enabling millions more people to enjoy the benefits of active travel. However, for some groups in our society – particularly older people and disabled people – the quality of our pavements can act as a major deterrent to walking.

Research2023
The influence of social context on the perception of assistive technology: using a semantic differential scale to compare young adults’ views from the United Kingdom and Pakistan

Background and aim: A Society’s view of disability may influence the perception and use of Assistive Technology (AT) products. Semantic cues or cultural coding provide the viewer with a series of visual stimuli to be given or ascribed meaning.

Research2020
Cultural influences on perception of disability and disabled people: a comparison of opinions from students in the United Kingdom (UK) Pakistan (PAK) about a generic wheelchair using a semantic differential scale

Assistive Technology (AT) product use occurs within a socio-cultural setting. The growth internationally in the AT product market suggests that designers need to be aware of the influences that diverse cultures may have on the societal perception of an AT product through its semantic attributes.

Research2020
On being outdoors: How people with dementia experience and deal with vulnerabilities

Vulnerability is a problematic label routinely applied to people with dementia, yet their situated experiences of vulnerability have not been prioritised or documented. Drawing on empirical data collected using a novel methodology – walking interviews with 15 people with dementia living in Southern England, followed by a sit-down interview that included a nominated family member – this paper advances understanding of how vulnerability is experienced and dealt with by people with dementia when outdoors, and at times shared with family carers.

Research2019
An accessible road network? Disabled user experience on England’s motorways and major ‘A’ roads

According to the Department of Work and Pensions1 22 per cent of people report having a disability. Many of these use the road network either as drivers, passengers, or both.

Research2018
A more accessible road network? Progress Report

Currently 21 per cent (14. 1 million) of people living in the UK report having a disability.

Evaluations and Learnings2021
Left behind Londoners: Digital Exclusion and Disadvantage in London Transport

A digitally excluded person is somebody who either is unable to, or chooses not to, ever go online, whether using mobile data, Wi-Fi or cabled internet, on any device. A digitally disadvantaged person is somebody who does fewer than five activities online and uses mobile data once a week or less: they may use some online services but be excluded from others.

Research2023
Inclusive design at continuous footways

This work is an in-depth investigation relating to the use of continuous footways. It was prompted by questions around whether these make streets more or less inclusive, and whether particular design features make a difference.

Research2023
The Future of Transport in an Ageing Society

This project from ILC-UK and Age UK sets out the key transport challenges that are arising from the UK’s ageing population. Using analysis from the English Longitudinal Study of Ageing (ELSA), as well as evidence from transport experts at a stakeholder’s workshop, this report argues that the current transport system is failing to meet the needs of too many older people.

Research
Buses – a lifeline for older people. Older people’s experience of bus services in Wales

Bus services are vitally important to older people, yet many commercial services do not respond to the needs of older people while public spending cuts mean non-commercial services are under significant threat. This report draws on the views and experiences of more than 300 people aged 60 and over, supplemented by findings from other research, to paint a vivid picture of the importance of bus services to older passengers.

Research2013
Accessible transport: Unlocking a better normal

Throughout the pandemic, Transport Focus has been speaking to people to understand the impact of Covid-19 on transport use and future travel plans. We wanted to explore the views of disabled transport users so that we can help operators make things better as we emerge from the pandemic.

Research2021
Get on Board 2020: Making the economic case for “levelling up” inclusive transport

Public transport is an essential tool that enables us to participate fully in various parts of our lives – in work, having active and connected social lives and engaging with the wider world. We know, however, that all too often disabled people are left out of the public transport offer.

Research2020
MakeTransportAccessible – creating the perfect world for blind and partially sighted people

The report highlights the key issues faced by blind and partially sighted
people accessing the rail and bus network across England. The report
aims to promote understanding and encourage change to create a more
accessible and equal world for blind and partially sighted people.

Research2023
Shared Spaces Seminar 2017 Final Report

The Shared Space Seminar took place in Edinburgh on 25 April 2017. It was attended by a range of delegates representing disabled person’s organisations, local authorities, planners, and street designers.

Research2017
Painful Journeys: Why getting to hospital appointments is a major issue for older people

For most of us just having a hospital appointment is enough to worry about but imagine having to make the journey alone, in chronic pain and having to take three different buses to get there. This is the reality for many of the older people we have heard from.

Research2017
User Engagement Report Accessible EV Charging

The accessibility of public charging infrastructure for Electric Vehicles (EVs) has been identified by
Motability, the national disability charity, as a priority area, to prevent disabled drivers, passengers,
and pedestrians being disadvantaged as the UK phases out the sale of petrol and diesel vehicles.
Designability, the disability and design charity, is working with Motability on their project aiming to
make EV charging accessible.

Research2021
Does More Cycling Mean More Diversity in Cycling?

In low-cycling countries, cycling is not evenly distributed across genders and age groups. In the UK, men are twice as likely as women to cycle to work and cycling tends to be dominated by younger adults.

Research2016
Disability and Transport 2021

This is the second edition of Disability and Transport, a publication intended to provide analysis of transport data for disabled people. The first edition used data solely from the Scottish Household Survey.

Research2021
Central London Bus Review 2022: Response to issues raised

This document sets out our response to the key issues raised during the Central London Bus Review (CLBR) consultation held in summer 2022. The proposals that we consulted on were developed to meet the Government’s savings requirements, and as part of our continual review of London’s bus network to ensure it remained a viable and well-connected.

Policy and Regulation2023
Equity in new active travel infrastructure: A spatial analysis of London’s new Low Traffic Neighbourhoods

In this article we examine equity in new active travel infrastructure in London, UK. We focus on Low Traffic Neighbourhoods (LTNs) introduced during Covid-19.

Research2018
Annual Disability and Activity Survey 2022-2023

Now in its fourth year, our Annual Disability and Activity Survey continues to track disabled people’s perceptions and experiences of sport and activity. The survey is the primary source of insight for organisations working to achieve fairness for disabled people in sport and activity.

Research2023
My Active Future: Including Every Child

This report, released by Activity Alliance in March 2020, investigates the differences in experience and perceptions of sport and physical activity among disabled and non-disabled children. This includes their attitudes, enjoyment and participation, as well as their barriers and motivations.

Research2020
Inclusive Urban Design – Streets for Life

This book provides information on design principles essential to built environment professionals who want to provide for all users of urban space and who wish to achieve sustainability in their designs. Part one examines the changing experiences of people in the outdoor environment as they age and discusses existing outdoor environments and the aspects and features that help or hinder older people from using and enjoying them.

Technical documentation2006
Disabled rail passengers research: prepared for Transport Focus and the Department for Transport

A four stage research programme has been carried out by Illuminas on behalf of Transport Focus and the Department for Transport. The research concerns understanding disabled passengers’ end-to-end experiences of rail travel.

Research2019
Impact of Covid-19 on disabled people’s experiences of transport

The Covid-19 pandemic has had a profound and disproportionate impact on disabled people in the UK – and the impact has continued since restrictions have gradually been lifted. The evidence suggests that many disabled people experience continued uncertainty around risks to their health and wellbeing when leaving their homes, as a result of the pandemic, compounded with pre-existing barriers to using both public and private modes of transport.

Research2022
Central London Bus Review 2022: Consultation Report

Between 1 June and 7 August 2022, we held a public consultation proposing changes to bus routes in and around central London. We received 21,528 responses to the consultation.

Policy and Regulation2022
Our autism friendly guide to travelling by Metro

A guide for travellers with autism, and parents/carers of people with autism
We recognise that travelling can be stressful. This is especially the case for people with autism.

Policy and Regulation2023
Making Rail Accessible: Guide to Policies and Practices August 2022

At Metro we aim to maintain and improve current standards of accessibility to services for people with disabilities or whose mobility is impaired. We will take account of provisions within the Equality Act 1998 working with other rail industry partners and stakeholders wherever possible.

Policy and Regulation2022
Transport Justice – Designing fair transportation systems

Transport Justice develops a new paradigm for transportation planning based on principles of justice. Author Karel Martens starts from the observation that for the last fifty years the focus of transportation planning and policy has been on the performance of the transport system and ways to improve it, without much attention being paid to the persons actually using – or failing to use – that transport system.

2017
Geographies of Transport and Ageing

This book presents a unique geographical perspective on issues of transport and mobility for ageing populations. Society is ageing across the globe.

Research2018
Mobility scooters: a market study

This study has been commissioned by the Department for Transport to help fill an evidence gap on the make-up and trends of the UK mobility scooter market and inform future policy or policy amendment. This includes policies directly related to mobility scooters (such as the Use of Invalid Carriages on Highways Regulations 1988), but also a wider range of transport policies and regulations that address the needs of disabled and older consumers with mobility impairments.

Research2014
The carriage of mobility scooters on public transport

This report has been prepared by the consumer research organisation Research Institute for
Consumer Affairs (Rica). It documents the findings of research commissioned by the
Department for Transport and carried out by Rica to investigate policies, practices and concerns relating to the carriage of mobility scooters on public transport, including buses, trams and trains.

Research2013
RiDC Covid-19 Survey – Travel Confidence: Full table of results

Over the past five months, it has become increasingly clear that the coronavirus pandemic is going to be with us for quite some time yet. We are encouraged to return to our normal life routines where possible whilst at the same time being mindful of our own and others’ safety.

Research2020
Confidence in using public transport Covid-19 #4

Fourth Covid-19 survey to explore the current attitudes towards using public transport was sent to 1,665 individuals on RiDC consumer panel..

Research2020
Wheelchair Accessible Vehicles Usability Research Report

The aim of the research was to uncover the strengths and weaknesses of different WAV designs and particular features, in terms of their usability and the user needs and circumstances they might suit. The findings from this research are presented in this research report, intended primarily at professionals advising disabled people on motoring choices.

Evaluations and Learnings2016
Rica car boot hoist user testing report

No user tests of car boot hoists have been carried out since 2005 when Rica looked at the equipment available then and there is little independent information for wheelchair and scooter users to use when getting a hoist. The research described in this report is intended to address this information gap.

Evaluations and Learnings2014
Powered wheelchair user survey report

Between April and July 2014 Rica (Research Institute for Consumer Affairs) carried out a survey of 341 powered wheelchair users to identify views and experiences of choosing, funding and maintaining a powered wheelchair. Additionally, 23 people who had been unable to secure funding for a powered wheelchair completed part of the survey.

Research2014
Motability: disability and transport needs, gaps and innovation – Rapid Evidence Assessment

Motability (the charity) commissioned NatCen to conduct a Rapid Evidence Assessment (REA) to better understand the barriers, facilitators and gaps in the Motability Scheme; broader transport challenges and needs for people with disabilities, including innovations and interventions designed for them; and strategic and policy development in this area..

Research2020
Travel fair

The disjointed nature of the public transport system means that there is little accountability and companies pass the buck between each other rather than working together to meet the needs of their disabled passengers. This means that problems often go unresolved and disabled people face the same issues time and time again, regardless of whetheror not they complain.

Research2019
Primary driving controls: Research report

The use of primary driving controls has grown along with an aging population and a corresponding increase in the number of disabled people. Although there have been some developments in the technology used at the more expensive end of primary driving controls such as the use of wireless transceivers, the majority of controls look and work much the same as they did 10 years ago.

Research2017
In-car safety technology: What’s useful for older and disabled drivers and available on popular models?

RICA has carried out desk research and consulted with motoring and disability experts to identify the technologies that are particularly helpful for older and disabled drivers, including people with reduced strength, dexterity, reaction time or hearing. In this report we list these technologies and detail those that are available on a selection of popular cars.

Evaluations and Learnings2016
Electric Vehicle charging infrastructure for people living with disabilities

This research investigates the regulatory, market, infrastructure and technological aspects that may
form barriers for disabled drivers to charge plug-in electric vehicles. The findings in this report were drawn from desk research, expert interviews, and data analysis.

Research2020
Motability: disability and transport needs – Secondary analysis

In the process of delivering the Rapid Evidence Assessment (REA) “Motability: Disability and transport needs, gaps and innovation” several evidence gaps in the existing literature on transport use among people with disabilities emerged. This report seeks to address the area where evidence was most limited: “What (public and private) transport challenges do those living with disabilities experience?”.

Research2020
Transport needs for disabled people

Motability commissioned BritainThinks to conduct research to provide insight into the transport needs,
challenges and expectations of disabled people, both now and in the future..

Research2020
Building a better understanding of the transport lives of disabled people

Motability the charity has a vision: to ensure that no disabled person in the UK is disadvantaged due to poor access to transportation. This means that over time we need to maximise the impact of our resources on access to transport for disabled people.

Research2020
Impact Report 2020/21

Report of Motability’s impact across all activities 2021/22.

Research2021
User Engagement Report: Accessible EV Charging

This User Engagement Report describes the user engagement activities carried out by
Designability’s researchers in June and July 2021 with eighty-seven Motability scheme customers as part of the Accessible Electric Vehicle (EV) Charging Project, to understand in detail their views and experiences on topics relating to the accessibility of electric vehicle charging, to inform future accessible design and/or guidance for public charging infrastructure. This report does not provide design guidance or suggested solutions, and is not an exhaustive review of current EV public charging infrastructure.

Research2021
Scoping and Discovery Report

This report describes the scoping and discovery work carried out by Designability in preparation for a future phase of user engagement. Designability’s researchers carried out desk research and engaged with topic experts drawn from Motability Charity and Motability Operations, the company under contract to the charity which leases vehicles to disabled people and their families, as well as external contacts.

Research2021
EV design & disability inclusion

Accessible vehicle design is key to satisfying the growing demand for EVs in the UK market. Disabled motorists will play a major role in the transition, in part due to the Motability Scheme, which has over 600,000 customers.

Research2023
An economic assessment of wheelchair provision in England

This report aims to provide robust evidence and data on the scale of current issues in wheelchair provision, potential beneficial interventions and highlight best practices. Some of the existing evidence on the challenges that exist in the provision of wheelchair services is either out of date or anecdotal and high level.

Research2022
The Transport Accessibility Gap: The opportunity to improve the accessibility of transport for disabled people

This report is intended to demonstrate the need and opportunity to improve the accessibility of transport for disabled people, with particular focus on the United Kingdom. The report incorporates relevant analysis and insights to support dialogue and decision making across a wide range of stakeholders, including academia, policy makers, the disability community, and transport operators.

Research2022
The economic impact of the motability scheme

The Motability Car Scheme works to provide affordable, worry-free motoring to more than 630,000 customers in the UK. The expenditure needed to achieve this supports economic activity at UK car manufacturers, retailers and distributors, and other companies that provide a range of services such as insurance, servicing and repairs, breakdown cover, and specialist vehicle adaptations.

Research2021
Public Electric Vehicle Charging Infrastructure: Deliberative and quantitative research with drivers without access to off-street parking

The Department for Transport (DfT) commissioned BritainThinks to conduct research exploring the future electric vehicle (EV) charging needs and preferences of drivers without access to off-street parking. BritainThinks designed two phases of work to explore current consumer attitudes and motivations in relation to future chargepoint needs.

Research2022
Vaccine/Confidence Research: Qualitative Research

Throughout most of 2020, the Covid-19 pandemic has had significant impacts on the use of public transport, aviation, ferries and cruise travel as demand has fallen dramatically. Now that the Covid-19 vaccination programme is being rolled out, the Department for Transport (DfT) needs to understand potential demand for transport services during the roll-out, any risks around non-compliance with mitigation measures, and the policy/communications measures that need to be put in place.

Research2021
The value and potential of Community Transport for disabled people

Motability is currently considering how it may be able to support the expansion and improvement of community transport provision, together with Social Finance, as part of a strategic plan to support more disabled people. This research has dual aims, which are:
? Specifically, to inform the future innovation work of Motability with Social Finance in this area; and
? More generally, to contribute to the evidence base on the current and potential future value of community transport to disabled people.

Research2021
The value of a wheelchair

We have gathered robust qualitative and quantitative data on the value of high quality wheelchair provision. This report summarises all the work we have undertaken on this project.

Research2023
Central London Bus Review: Transport for All’s response

This submission focusses on the lived experiences of disabled people: the barriers to public transport, the predicted impacts of cutting bus services, and effectiveness of mitigations. This submission was compiled through our independent research, including insights from our panimpairment membership (600 people across the UK) and from enquiries made to our helpline (250 calls a month), and our previously published research.

Policy and Regulation2022
Manifesto for Accessible Journeys

Transport For All has launched our ‘Manifesto for Accessible Journeys’, ahead of the upcoming London Mayoral Election and London Assembly Elections..

Policy and Regulation2021
Inclusive travel: Motability’s learning and innovation

This report presents highlights of our current learnings and innovations based on research and broad engagement with disabled people and across the transport and disability sectors carried out since 2019..

Research2022
Design Guidance: Accessible EV charging

This design guidance draws together detailed evidence about inaccessible aspects of current public Electric Vehicle (EV) charging, to inspire you to make public charging more accessible for disabled people in the future. The guidance is aimed at anyone involved in, or responsible for, planning, procuring, designing, manufacturing, or installing public EV charging points.

Technical documentation2022
Disability Action Plan 2023 to 2024: consultation document

Closed consultation on the Disability Action Plan. “When the consultation ends on 6 October 2023, we will consider all responses to the consultation carefully before publishing the Disability Action Plan.

Policy and Regulation2023
Accessible transport: legal obligations (Transport Committee)

Transport for All’s response to the ‘Accessible transport: legal obligations” consultation.

Policy and Regulation2023
Accessible transport: Legal obligations (call for evidence)

Closed call for evidence. A variety of legal obligations to ensure accessibility apply to transport operators and local licensing authorities across different modes of transport, and the Transport Committee is conducting an inquiry into these legal obligations and whether they are being met.

Policy and Regulation2023
Accessible transport: Rail ticket offices (call for evidence)

Closed call for evidence. On 5 July 2023 train operating companies launched consultations on proposed changes to ticket offices across the rail network.

Policy and Regulation2023
Streets toolkit

Design guidance documents to help planners, engineers, designers and other practitioners create high quality streets and public spaces. Includes guidance on streetscape, cycle infrastructure and accessible bus stops.

Technical documentation2023
Independent. Confident. Connected.

Our new report, Independent. Confident.

Research2018
Are we there yet? Barriers to transport for disabled people in 2023

This link reports findings from research carried out by Transport for All during 2022 and 2023. This included a literature review and a series of qualitative workshops, which were used to design a survey with 150 questions.

Research2023
Disability Action Plan: Consultation Response

Transport for All’s consultation response to the Disability Action Plan.

Policy and Regulation2023
Co-designing a neck stabilising aid for children with narcolepsy

PROJECT This project used creative methods to engage children with narcolepsy, alongside their parents and/or siblings, to co-design a head and neck stabilising aid to support them when travelling in the car or on public transport..

Research2020
Inclusive Design Toolkit

Cambridge University’s online inclusive design toolkit, with a special section on how the inclusive design wheel can be applied to the design of inclusive transport services..

Technical documentation2023
DIGNITY Toolkit

This toolkit is designed to help (regional) governmental institutions and mobility providers bridge the digital gap and help create more inclusive policies, products and services..

Technical documentation2023
Street Mobility and Network Accessibility

PROJECT The Street Mobility and Network Accessibility project was funded by three research councils (the EPSRC, ESRC, and AHRC), as part of the Lifelong Health and Wellbeing Cross-Council Programme. The research team is based in three faculties at UCL: Population Health Sciences, Engineering Science and Built Environment.

Research2017
Toy or Tool: Expectations, Impacts, and Contradictions of E-Scooters from a Social-Exclusion Perspective

Few attempts at introducing new personal transport technologies have made as much noise as the relatively recent appearance of electric scooters in cities as an on-demand shared mobility service supported by digital platforms. In the United Kingdom, urban pilots for shared e-scooter services have been met with significant disruptions stemming from issues that range from the pandemic to regulatory uncertainty, recent political shifts, and slow legislative processes.

Research2023
Walking for everyone

This guide is designed to support national and local governments including transport and spatial planning professionals, organisations helping to improve the lives of people who may be marginalised, and anyone helping to make walking and wheeling more inclusive. Whilst our recommendations are primarily focused on the UK, many are applicable across the world.

Policy and Regulation2022
Understanding the Impact of Travel on Wellbeing: Evidence for Great Britain During the Pandemic

The paper investigates whether the wellbeing in Great Britain, measured by life satisfaction and happiness, is affected by the dramatic decline in travelling during the pandemic. I employ a Bayesian vector autoregression (VAR) that includes wellbeing, travel, and Covid-19 as endogenous variables while it controls for exogenous variables.

Research2022
Understanding the public acceptability of road pricing and the roles of older age, social norms, pro-social values and trust for urban policy-making: The case of Bristol

Cities looking to embark on more sustainable development pathways may need to evaluate the controversial but usually impactful measure of road pricing as a means of reducing their reliance on conventionally fuelled automobiles. Understanding the mechanisms determining the public acceptability of road pricing could be critical for its implementation.

Research2018
Mobility scooters in the UK: Public perception of their role

The number of mobility scooter users is growing, a trend that is likely to continue in the context of the ageing society. Despite this, very little is known about their use, and the issues users are likely to encounter.

Research2018
Understanding how attitudes towards autonomous vehicles can shape the design of cities

Understanding public attitudes towards autonomous vehicles is an important starting point when designing and engineering future cities, both to ensure acceptance and to deliver social benefits. The GATEway project is a consortium of industry and academic organisations that are establishing a test bed for driverless vehicle technology within public streets in Greenwich, London.

Research2018
Night-time mobilities and (in)justice in London: Constructing mobile subjects and the politics of difference in policy-making

The growing interest in urban night-time economies and night-time transport policies presents an important context in which to examine how mobility justice is conceived and operationalised in policy-making. Literature on transport exclusion and transport justice documents the disadvantages experienced by different social groups and advances theoretical frameworks for distributive justice and transport accessibility.

Research2020
From Mobike to no bike in Greater Manchester: Using the capabilities approach to explore Europe’s first wave of dockless bike share

Globally, bike share schemes are an element of a rapidly changing urban transport landscape. Whilst many docked schemes are now embedded in cities around the world, the recent explosion of dockless systems provides an opportunity to evaluate claims that this form of shared mobility has the potential to alleviate common barriers to cycling, relieve congestion, boost low carbon travel, get people active, and reduce social exclusion.

Research2020
Where everyday mobility meets tourism: an age-friendly perspective on cycling in the Netherlands and the UK

Tourism is traditionally presented as an escape from daily life and located at places we do not normally visit. Against a backdrop of problematic pressures on (urban) tourist centres and mobility systems, some scholars have explored the possibility of tourism nearer the home.

Research2020
Exploring the propensity to travel by demand responsive transport in the rural area of Lincolnshire in England

Local transport systems in rural areas worldwide are facing significant challenges. In particular, increased car ownership and usage as well as broader socio-economic trends such as ageing populations and cuts in public spending are combining to threaten the bus – the traditional means by which people without cars have accessed the services that they need.

Research2015
Active and healthy ageing in urban environments: Laying the groundwork for solution-building through citizen science

Urban age-friendly initiatives strive to promote active and healthy ageing by addressing urban influences that impact individuals as they age. Collaborative community partnerships with multi-level stakeholders are crucial for fostering age-friendly initiatives that can transform urban community health.

Research2022
Network criticality and the node-place-design model: Classifying metro station areas in Greater London

Centralisation of activities and developments around metro station areas is a key transit-oriented development (TOD) policy to encourage more public transport travel through providing maximum access to passengers, thereby enhancing economic efficiency, health, well-being and social inclusion. The node-place-design model is an analytical approach, which investigates the interaction between land use, transportation and the walking friendliness around station areas.

Research2019
Shared space: Negotiating sites of (un)sustainable mobility

Shared mobility spaces have become increasingly popular internationally as attempts to increase the uptake of active travel modes (walking, cycling and running) have turned pavements, shopping streets and public spaces into multi-mode mobility spaces. From a sustainability perspective, policy makers in the UK have argued that shared spaces afford greater opportunities for cycling off-road in areas with busy traffic, whilst in public spaces they provide greater accessibility and connectivity to a wider range of users.

Research2021
Vulnerable users’ perceptions of transport technologies

As the global population continues to grow, age and urbanise, it is vital to provide accessible transport so that neither ageing nor disability constitutes barriers to social inclusion. While technology can enhance urban access, there is a need to study the ways by which transport technologies – real-time information, pedestrian navigation, surveillance and road pricing – could be more effectively adopted by users.

Research2016
Transport accessibility for wheelchair users: A qualitative analysis of inclusion and health

Using the case of wheelchair users who choose to use public transport in London, this paper highlights the experiences of a marginalized group within infrastructure to investigate how transport impacts their lives and well-being. This article first describes the barriers faced by wheelchair users in the transit network (from physical to social) and the largely negative emotions that these barriers bring out on these passengers.

Research2019
Smart mobility, age and data justice

This article examines converging trends in ageing, digitalisation and datafication in the context of mobility and transport. While mobility data are increasingly captured by (public) transport and mobility as a service (MaaS) providers, Internet of Things (IoT) vehicles, apps and so on, the increasing entanglement of mobility and datafication happens unevenly, for example, in relation to age.

Research2021
Step-free railway station access in the UK: the value of inclusive design

Background: Despite substantial investment in step-free access at UK railway stations, persons with reduced mobility (PRMs) continue to travel less than their able-bodied counterparts and little is known about the value of step-free access. This research examines the benefits of step-free access and its relationship with rail usage among PRMs, and the wider benefits of railway station accessibility.

Research2021
Trips for outdoor exercise at different stages of the COVID-19 pandemic in Scotland

Introduction: The COVID-19 pandemic has had exceptional effects on travel behaviour in the UK. This paper focuses specifically on the outdoor exercise trips of Scottish residents at several distinct points of the COVID-19 pandemic.

Research2021
Demographic and behavioural factors affecting public support for pedestrianisation in city centres: The case of Edinburgh, UK

This paper provides an integrated analytical framework to investigate the demographic and behavioural factors that significantly influence public support for pedestrianisation. Pedestrianisation is often introduced by local authorities with the intention of improving air quality, the walkability of streets, road safety and opportunities for the local economy, however, issues remain regarding how accessible pedestrianised areas are for individuals who have conditions that limit their mobility.

Research2023
Who is More Likely (Not) to Make Home-Based Work Trips During the COVID-19 Pandemic? The Case of Scotland

In this study, we used survey data (n = 6,000) to investigate the work trip patterns of Scottish residents at various points of the COVID-19 pandemic. We focused specifically on the reported patterns of weekly work trips made during the government-enforced lockdown and subsequent phases of restriction easing.

Research2023
Crippled: Austerity and the demonization of disabled people

In austerity Britain, disabled people have been recast as worthless scroungers. From social care to the benefits system, politicians and the media alike have made the case that Britain’s 12 million disabled people are nothing but a drain on the public purse.

Research2020
With us, we, like, physically can’t’: Transport, Mobility and the Leisure Experiences of Teenage Wheelchair Users

This paper reflects upon the experiences of 69 British teenage wheelchair users in their attempts to access leisure environments. Heiser’s (Heiser, B.

Research2017
Traveling with a guide dog: Confidence, constraints and affective qualities of the human-guide dog relationship

Guide dogs enhance the confidence of people with vision impairment (PwVI) and improve their everyday mobility, but they also present constraints to travel. This paper investigates the influence of the PwVI-guide dog relationship on travel behavior through a mixed method study of guide dog owners in the United Kingdom.

Research2022
Sociodemographic Factors Affecting Outdoor Exercise Trips During the COVID-19 Lockdown

We employ a state-of-the-art modelling framework to determine the significant factors affecting rates of outdoor exercise trips during Scotland’s COVID-19 lockdown, using data from public surveys conducted by Transport Scotland. The random parameters ordered probit modelling approach is used for its ability to account for the potential effect of unobserved heterogeneity stemming from explanatory variables.

Research2022
Accessibility and informational barriers to an age friendly railway

Against a backdrop in an increase in the number of older people in the United Kingdom (UK) and an increase in the amount of travel per person for this age group, the number of older people using the railway is in decline. The purpose of this paper is to report on an investigation is a first step towards ascertaining why through audits of issues and problems on rolling stock and station platforms.

Research2021
Distributive justice and equity in transportation

Over the past decades, transport researchers and policymakers have devoted increasing attention to questions about justice and equity. Nonetheless, there is still little engagement with theories in political philosophy to frame what justice means in the context of transport policies.

Research2017
Estimating individual physical capability (IPC) to make journeys by bicycle

We propose a novel method to estimate capability to make bicycle journeys, specifically considering the individual physical capability (IPC) of entire populations of individuals from all population segments of an area, not just current cyclists. IPC considers the physical constraints on the maximum distance people could cycle given the typical topography of where they live (Distance IPC), and then estimates their ability to make a particular journey (Journey IPC).

Research2018
A new future for Scotland’s towns

Towns are often overlooked. They are, however, a key element of global urban infrastructure.

Research2021
Challenges of using the bus as an older person

The UK public transport system is generally considered to be safe. However, annually around 6,000 people are reported to be injured whilst using buses with more than 400 persons killed or seriously injured.

Research2018
Interdependent temporalities and the everyday mobilities of visually impaired young people

This article examines the everyday mobilities of a group of visually impaired (VI) young people in London. We do so through a critical engagement with the notion of independent mobility central to the work of UK charities, campaign groups and professional bodies aiming to improve accessibility for people with VI.

Research2019
Using triangulation to assess a suite of tools to measure community severance

There is a lack of tools to identify and measure community severance caused by large roads and motorised traffic, despite the evidence of its negative impacts on local communities. This paper reports the development of a suite of tools to measure and value community severance, undertaken as a part of the Street Mobility and Network Accessibility research project.

Research2017
Assessing the accessibility of the Wolverhampton interchange, UK

The UK Disability Discrimination Act (DDA) of 2005 requires transport service providers and local authorities to make reasonable infrastructure adjustments to accommodate the needs of disabled transport users. This paper presents the findings of a study that aimed to evaluate the extent to which the recently developed Wolverhampton Transport Interchange project meets the requirements set out in the Disability Discrimination Act.

Research2015
A public inconvenience: better toilets for inclusive travel

This coproduced study drew on the United Nations Convention on the Rights of Persons with Disabilities to inform a Human Rights-based design. Using photographic images and reflective diaries, twelve participant co-researchers investigated the quality of public toilets when travelling in Scotland for people with dementia and other physical and cognitive impairments.

Research2022
Major sporting events and geographies of disability

Major sporting events for athletes with disabilities have become part of a strategic agenda to create positive social legacies for those typically marginalized in their communities. These events are subject to strict guidelines set forth by the International Paralympic Committee to deliver broad-based accessibility.

Research2018
Modelling the relationship between travel behaviours and social disadvantage

The purpose of this paper is to model the travel behaviour of socially disadvantaged population segments in the United Kingdom (UK) using the data from the UK National Travel Survey 2002-2010. This was achieved by introducing additional socioeconomic variables into a standard national-level trip end model (TEM) and using purpose-based analysis of the travel behaviours of certain key socially disadvantaged groups.

Research2016
Travel difficulties and barriers during later life: Evidence from the National Travel Survey in England

Using data from the National Travel Survey in England, this study investigates which factors lead to experiencing travel difficulties amongst people aged 60 years old and above. The ability to be mobile is one of the key factors enabling older people to maintain their wellbeing and independence while ageing.

Research2021
Policy interventions to facilitate travel by people with mental health conditions

About a quarter of the adults living in England have been diagnosed with a mental health condition (for example, anxiety and depression). The purpose of this paper is to discuss the difficulties faced by these people when they travel, and ways in which policy interventions could be used to encourage them to travel more.

Research2021
Social benefits of shared mobility: metrics and methodologies

The European Automobile Manufacturers’ Association (ACEA) has commissioned this 26th Scientific Advisory Group (SAG) report to examine the social impacts of shared mobility. Through reviewing existing studies and evaluation frameworks, the report provides clear recommendations on how to capture the social impacts of shared mobility and how this can be delivered through the collaboration of the various public and private actors in the system.

Research2022
Supporting a design driven approach to social inclusion and accessibility in transport

This paper presents research into the area of public transport and accessibility, addressing the support of practitioners in achieving socially inclusive solutions to the mobility issues of diverse populations. For decades, social policy has been underpinned by a stereotyping of populations into simplified sub groups: old, young, disabled, etc.

Research2016
Achieving inclusive design: Consultation with disabled people

Transport for Greater Manchester (TfGM) recognises the importance of continuing to innovate and improve accessibility across all modes of transport and associated infrastructure within the conurbation. In 2008, when work began to expand the Metrolink light rail system, TfGM established a consultative group entitled the Disability Design Reference Group (DDRG) to support this major civil engineering project.

Research2015
Development of a mobility scooter finite element model

Mobility scooters (MSs) of different makes are now widely used in the UK as means of primarily providing manageable transport to the disabled and the elderly, although a number of young people are using them for leisure. This increase in MS users has also resulted in an increase in accidents, where MS have crashed into cars, other MS, pedestrians, and barriers.

Research2015
A method to evaluate equitable accessibility: combining ethical theories and accessibility-based approaches

In this paper, we present the case that traditional transport appraisal methods do not sufficiently capture the social dimensions of mobility and accessibility. However, understanding this is highly relevant for policymakers to understand the impacts of their transport decisions.

Research2016
The journey experience of visually impaired people on public transport in London

The use of public transport is critical for Visually Impaired People (VIP) to be independent and have access to out-of-home activities. Despite government policies promoting accessible transport for everyone, the needs of VIP are not well addressed, and journeys can be very difficult to negotiate.

Research2020
Examining inclusive mobility through smartcard data: What shall we make of senior citizens’ declining bus patronage in the West Midlands?

Free access to public transport is viewed as an effective means to enable inclusive mobility, but the recent decline in bus patronage by passengers entitled to free travel in the West Midlands and other UK regions presents a conundrum to transport research and policy. In this research, we analyse travel smartcard transactions recorded over nearly six years for 371,220 concessionary passengers resident in the West Midlands Combined Authority.

Research2019
Reducing non-collision injuries aboard buses: Passenger balance whilst walking on the lower deck

Travelling by bus is a way millions of people choose for their everyday activities. However, the large acceleration levels, and therefore the associated increased number of falls and non-collision injuries, force current users to shift to other modes of transport, with cars still remaining the preferred choice.

Research2018
Systematic review of the epidemiology of non-collision injuries occurring to older people during use of public buses in high income countries

Each year more than 6000 people are injured on public buses in the UK, approximately half of whom are aged 65 or over. This review synthesises the published literature on the epidemiology of non-collision injuries occurring in older people using public buses, to enable understanding of the size and nature of the problem of injuries, and to explore strategies for improving the safety of public transport for older people.

Research2015
Disabled cyclists in England: Imagery in policy and design

UK policy has long sought to promote cycling as a healthy and sustainable form of transport. A desire to generate an ‘Olympic legacy’ following the 2012 games along with pressure from campaign groups for safer infrastructure has led to more inclusive policies, with an emphasis on promoting cycling for everyone, along with new design guidance to enable it.

Research2016
Modelling spatial access to General Practitioner surgeries: Does public transport availability matter?

Existing approaches investigating access to primary health care tend to use relatively crude measures that compare supply to demand ratios for administrative units or use GIS to calculate straight-line or network distances to the nearest facility. The latter however largely assume access is via private modes of transport.

Research2017
Challenging the visual: learning from the mobility narratives of visually impaired persons

Urban designers and place-makers must question their understanding of universal design and its role in supporting UK citizens living with sight loss. The mobility narratives of visually impaired (VI) adults are used to unpack their strategies for navigating the urban realm, from recognition of shared issues and confidence to familiarity with routes and services.

Research2020
Motives, perceptions and experiences of electric bicycle owners and implications for health, wellbeing and mobility

The sale of electrically assisted bicycles (‘e-bikes’) is growing at a rapid rate across Europe. Whereas market data is available describing sales trends, there is limited understanding of the experience of early adopters of e-bike technology.

Research2016
The experiences of everyday travel for older people in rural areas: A systematic review of UK qualitative studies

Older people make up a larger proportion of the rural than urban population and rely more heavily on its transport system than younger age groups. We undertook a systematic review of qualitative studies to understand more about their experiences of everyday travel.

Research2018
Getting out of the house: The use of community transport as a third place for rural-dwelling older adults

Rural-dwelling older adults experience significant shrinkage in their social networks and capital due to transitions in later life related to poor physical health, mobility difficulties and bereavements. Being rurally located adds an extra layer of disadvantage.

Research2020
Transport disadvantage and social exclusion: Exclusionary mechanisms in transport in Urban Scotland

There is currently much interest in the role that transport plays in promoting, or alleviating ‘social exclusion’. Exclusionary processes are, of course, multi-dimensional and a mixture of physical barriers, financial constraints, time budgets, access difficulties and psychological aspects such as fear, all combine in various ways to prevent the use of transport facilities.

Research2017
Accessibility and user needs: Pedestrian mobility and urban design in the UK

It is over 18 years since the UK Disability Discrimination Act legislated for access in Britain’s built environment and in transport services. A decade on, the Manual for Streets signaled a rebalancing of the hierarchy of movement towards the pedestrian, redressing the dominance of the car and transport engineer in ensuring effective flow of traffic.

Research2015
Citizenship and the embodied practice of wheelchair use

Citizenship has been associated with members of a community that engage in paid work (Painter and Philo, 1995; Desforges et al. , 2005).

Research2015
Urban services, pedestrian networks and behaviors to measure elderly accessibility

Relationships between the organisation of the pedestrian network and the location and distribution of activities represent an important element in improving accessibility to urban services of interest to the elderly. This paper proposes a methodology aimed at defining a new measure of pedestrian accessibility for elderly.

Research2021
Inequalities in utility and leisure cycling in England, and variation by local cycling prevalence

This paper analyses Active People Survey data (collected 2011/12 to 2015/16) on 789,196 English adults, providing new information on how a range of socio-demographic factors are associated with utility and leisure cycling. Substantial inequalities are found in relation to gender, age, disability, and ethnicity for both types of cycling.

Research2018
Learning to drive in young adults with language impairment

Language impairment (LI) is a common developmental disorder which affects many aspects of young people’s functional skills and engagement with society. Little is known of early driving behaviour in those with this disability.

Research2016
Investigating ramp gradients for humps on railway platforms

Horizontal and vertical gaps between the train and the platform are a major safety concern for railway passengers, especially for disabled passengers. London Underground is implementing a programme to install platform humps to remove vertical differences between the train and the platform.

Research2015
Making sense of diodes and sodium: Vision, visuality and the everyday experience of infrastructural change

The recognition of vision as a powerful register for organising urban space locates lighting technologies at the heart of urban experience. Recently, scholars have established that lighting technologies shape not just what we see but how we see, drawing attention towards light as that ‘with which we see’.

Research2019
Road space reallocation in Scotland: A health impact assessment

Introduction: Road space reallocation involves re-distributing space away from motor vehicles, including car parking and carriageway space, towards other uses. This can promote a shift to more sustainable travel modes and is likely to affect health through multiple pathways.

Research2023
The impact of COVID-19 on future public transport use in Scotland

This paper examines the determinants of changes in future public transport use in Scotland after the COVID-19 pandemic. An online questionnaire was distributed to 994 Scottish residents in order to identify travel habits, attitudes and preferences during the different phases of the COVID-19 outbreak and travel intentions after the pandemic.

Research2022
Age and the 20-min city: Accounting for variation in mobility

The political popularity of the 20-min city is a result of its perceived equal treatment of all citizens, yet the ideal geography fails to consider the diversity of mobilities and needs of different age groups. If 20-min cities are to provide equality for people with limited mobility, they need to understand their location and proximity to the services which meet their needs.

Research2023
Technology to support independent travel in the UK

Powerful economic and social arguments exist for enhancing transport accessibility for older and disabled people, and these are reinforced through legislation and demographic trends towards an ageing society. While much effort has focused on modifications to physical infrastructure, vehicles and services to enhance their accessibility, the emergence of new technologies offers the potential for further accessibility improvements.

Research2015
Case study: Destination readiness for dementia-friendly visitor experiences: A scoping study

Ageing and dementia are major societal challenges affecting many countries, with around 46. 8 million people worldwide estimated to be living with dementia.

Research2019
A qualitative study of the accessibility of a typical UK town cycle network to disabled cyclists

Introduction: Cycling offers significant benefits for disabled people in the form of independent mobility and improved management of chronic health conditions, such as heart disease, diabetes and obesity through increased physical activity. However, disabled people in the UK have a lower propensity to cycle than the general population.

Research2020
An exploratory study of the experiences of wheelchair users as aircraft passengers – implications for policy and practice

Air travel has grown steadily in the region of 5-6% every year since 1970 meaning that in the UK alone, around 750,000 people use flying as a means of transport every day. Disability rates are also increasing in the UK, with over 13 million people having at least one.

Research2017
Transport equity analysis

This special issue on Equity and Transport argues that, while transport evaluation remains significant, equity assessment in transport planning is not sufficient and needs to be better understood and examined in terms of accessibility, mobility, and health effects. This broader focus is needed, among others, because of the emergence of the weaknesses of the current planning tools for transport infrastructures and services in incorporating equity considerations and the complexity in identifying the impacts of travel behaviours on society, environment, and equity (Lucas, Bates, Moore, & Carrasco, 2016).

Research2017
Linking loyalty card data to public transport data to explore mobility and social exclusion in the older population

Inequalities in the provision of public transport and the accessibility of both public transport services and key facilities can impact wellbeing and increase social exclusion. This study explores the relationship between the provision of public transport services, mobility and social exclusion by utilising loyalty card transaction data to estimate the activity spaces of the older population in the West Midlands (England) metropolitan area.

Research2021
Smart transport: A comparative analysis using the most used indicators in the literature juxtaposed with interventions in English metropolitan areas

The development of smart transport technologies, methods, strategies and infrastructures has drawn much attention in recent years, owing to the rise of smart cities paradigms and the rapid technological advancements in the transport sector. New transport technologies create opportunities and challenges for English cities to move towards a more sustainable and integrated future.

Research2021
Bicycle and car share schemes as inclusive modes of travel? A socio-spatial Analysis in Glasgow, UK

Public bicycle and car sharing schemes have proliferated in recent years and are increasingly part of the urban transport landscape. Shared transport options have the potential to support social inclusion by improving accessibility: these initiatives could remove some of the barriers to car ownership or bicycle usage such as upfront costs, maintenance and storage.

Research2016
Ageing, Mobility and the City: Objects, Infrastructures and Practices in Everyday Assemblages of Civic Spaces in East London

This article considers how older people inhabit cities in the UK, looking specifically at how everyday practices of mobility intersect with the formation of assemblages of spaces and activities. In turn, this work interrogates the parallels, convergences and divergences of these mobility practices with experiences and measures of resilience and marginalisation.

Research2019
The neighbourhood physical environment and active travel in older adults: a systematic review and meta-analysis

Perceived and objectively-assessed aspects of the neighbourhood physical environment have been postulated to be key contributors to regular engagement in active travel (AT) in older adults. We systematically reviewed the literature on neighbourhood physical environmental correlates of AT in older adults and applied a novel meta-analytic approach to statistically quantify the strength of evidence for environment-AT associations.

Research2017
Access, delivery and perceived efficacy of physiotherapy and use of complementary and alternative therapies by people with progressive multiple sclerosis in the United Kingdom: An online survey

All people with progressive MS in the United Kingdom should have access to physiotherapy through the National Health Service (NHS). However levels of access and delivery are unknown.

Research2017
Injuries to older users of buses in the UK

The increasing age of the United Kingdom (UK) population coupled with enhanced life expectancy impacts on transport-user demographics and will affect transport planning in the years ahead. Whilst passenger car use is the ultimate means of personal independence, at some point the physiological and psychological impact of age-related conditions will inevitably shift people out of their vehicles and onto public transport systems.

Research2016
Attitudes towards autonomous vehicles among people with physical disabilities

Autonomous vehicles (AVs) represent a technological revolution in the transportation sphere. The efficient and orderly introduction of AVs will require their acceptance by the public.

Research2019
Evaluating delivery of cycling activity and training programmes for disabled people in the UK

Globally, a 15% of the population has some form of disability [1]. While cycling is becoming a popular transport mode, it is crucial to accommodate disabled cyclists, and key for this would be appropriate cycling training for the disabled and those who are involved in the training.

Research2021
The shops were only made for people who could walk’: impairment, barriers and autonomy in the mobility of adults with Cerebral Palsy in urban England

Based on research carried out with a group of adults with Cerebral Palsy in Birmingham, UK, we consider the complex inter-relationship between the accessibility of the urban environment for those with impaired gross motor skills, and the ability of these people to lead full and independent lives. Drawing on a framework that considers mobility as movement, meaning-making and political, we demonstrate the reality of differentiated mobility.

Research2020
Invisible cyclists? Disabled people and cycle planning – A case study of London

This paper reports on analysis of over 50 London transport and cycling strategy documents. Both image and text were analysed, in exploring representations of disabled people, particularly as cyclists or potential cyclists.

Research2018
Relocation, relocation: perspectives on the spatio-temporal impacts of health services transitions

Within the context of an ageing population and the need to sustain hospital budgets, the nature and future of UK healthcare is changing. In the late 2000s, Stafford Hospital in Staffordshire was the centre of substantial public concern over poor care and high mortality rates.

Research2017
Mapping spatiotemporal patterns of disabled people: The case of the St. Jude’s storm emergency

Emergency management can greatly benefit from an understanding of the spatiotemporal distribution of individual population groups because it optimizes the allocation of resources and personnel needed in case of an emergency caused by a disaster. In practice, however, vulnerable population groups, such as people with disability, tend to be overlooked by emergency officials.

Research2017
Assessing transport related social exclusion using a capabilities approach to accessibility framework: A dynamic Bayesian network approach

Accessibility is considered to be a valuable concept that can be used to generate insights on issues related to social exclusion due to limited access to transport options. Recently, researchers have attempted to link accessibility with popular theories of social justice such as Amartya Sen’s Capabilities Approach (CA).

Research2020
A stated preference model to value reductions in community severance caused by roads

This paper uses a stated preference survey to estimate the value of reductions in community severance (the barrier effect of transport infrastructure on pedestrians). The survey was conducted in four urban areas in England.

Research2018
Disability in adolescence

For all the work on disability in previous years, there had been surprisingly little done on a subject of central importance – the social and psychological needs of teenagers with disabilities. Originally published in 1982, the purpose of this timely book was both to review the literature and to report an extensive study of the nature of the psychological problems, the quality of social life and the adequacy of the services available to a substantial group of teenagers with disabilities in the last years at school, with a follow-up study of half their number a year later.

Research2022
Inequalities in self-report road injury risk in Britain: A new analysis of National Travel Survey data, focusing on pedestrian injuries

In 2007, Britain’s (since 2013 England’s) National Travel Survey started asking respondents about experiences of ‘road accidents’. This paper conducts new injury analysis using NTS data from 2007-15.

Research2018
Backpropagation – Artificial Neural Network (BP-ANN): Understanding gender characteristics of older driver accidents in West Midlands of United Kingdom

Older people are vulnerable road users with higher rate of casualties in traffic accidents. The commonly cited causes of accidents for older people are poor attention and decision making at critical locations of road, poor visibility in extreme weather, poor road surface condition and unpredictability of other road users, particularly young drivers.

Research2020
Improving the provision and accessibility of taxi ranks in Northern Ireland

This is a paper developed by Imtac designed to improve the provision and accessibility of taxi ranks in Northern Ireland..

Technical documentation2011
The Economic Value of Bus Subsidy

Bus networks carry 4. 7 billion passenger trips a year in England, around three times the total number of trips made on national rail.

Research2015
Accessibility of Health Services for Aged People in Rural Ireland

This paper describes a research study carried out in Ireland looking at transport provision in rural areas in Ireland. The objective of the study was to look at experiences of older people in rural Ireland and to assess how well current levels of transport provision were meeting their transport needs.

Research2015
Disability-related inequalities in health and well-being are mediated by barriers to participation faced by people with disability. A causal mediation analysis

Large inequalities in health and well-being exist between people with and without disability, in part due to poor socio-economic circumstances, and potentially also related to societal factors including issues associated with accessibility and participation. To better understand the contribution of societal factors, we used a unique longitudinal survey of disability in Great Britain to quantify the extent to which barriers to participation contribute to poorer health and well-being.

Research2022
Comments from Imtac about the proposed design of zero emission buses

This a paper developed by Imtac following a request from Translink for advice about the proposed design of zero emission buses..

Technical documentation2020
Basic guidelines for the development of inclusive walking, wheeling and cycling infrastructure in response to COVID-19

This paper has been produced by Imtac to inform and improve proposals to promote walking, wheeling and cycling in response to the COVID-19 pandemic..

Technical documentation2020
Report into the impact of the Accessible Transport Strategy in improving access to transport for people with a learning disability

The Department for Regional Development (DRD) has asked Imtac to develop this report to form part of DRD’s contribution to the Cross Departmental Learning Disability Action Plan. The purpose of the report is to ascertain the impact on people with a learning disability of the policies and actions contained in the Accessible Transport Strategy (ATS).

Evaluations and Learnings2010
Comments from Imtac about the All-Ireland Strategic Rail Review

These are comments from Imtac about the consultation on the All Ireland Strategic Rail Review..

Strategy2022
Imtac statement on the use of “colourful crossings”

Imtac believes there is significant evidence that the installation of “colourful crossings” poses a risk to Deaf people, disabled people, older people and others including children..

Policy and Regulation2022
Comments from Imtac about Consultation Proposals for amendment of Technical Booklet Guidance to Part R (Access to and use of buildings) – Changing Places Toilets Provision

Comments from Imtac about Consultation Proposals for amendment of Technical Booklet Guidance to Part R (Access to anduse of buildings) – Changing Places Toilets Provision.

Technical documentation2021
Comments from Imtac about Budget 2023-24 Equality Impact Assessment Public Consultation

This is the response from Imtac to the Department for Infrastructure public consultation on the Budget 2023-24 Equality Impact Assessment..

Policy and Regulation2023
Revised Imtac position paper on taxis

This is a revised policy paper from Imtac about taxis. It replaces a previous paper first published in 2008.

Policy and Regulation2023
A new approach to travel, our streets and our places

This is a paper developed by Imtac setting out it’s vision and priorities for developing a new approach to how we design and operate travel, our streets and places in the future..

Strategy2022
Comments from Imtac about the Department for Infrastructure “Inconsiderate Parking – Options Paper” consultation

Imtac welcomes the opportunity to respond to the Department’s Options Paper on Inconsiderate Pavement Parking. We wish to record our thanks to the Minister for taking action on the issues raised by Imtac and like-minded organisations.

Policy and Regulation2022
Comments from Imtac about the Equality Impacts of the All-Island Strategic Rail Review – Strategic Environmental Assessment and Draft Report

Comments from Imtac about the Equality Impacts of the All-Island Strategic Rail Review.

Strategy2023
Comments from Imtac about the Department for Transport (DfT) Call for Evidence on the Review of the Public Service Accessibility Regulations 2000 (PSVAR)

This is a response from Imtac about the Department for Transport (DfT) Call for Evidence on the Review of the Public Service Accessibility Regulations 2000 (PSVAR)..

Policy and Regulation2023
Comments from Imtac about the Consultation on free and discounted fares on public transport (concessionary fares)

This is a response from Imtac to the Department for Infrastructure consultation on free and discounted fares on public transport (concessionary fares)..

Policy and Regulation2023
Imtac position paper on demand responsive transport services (DRT)

This a position paper developed by Imtac about the development of demand responsive transport services (DRT)..

Policy and Regulation2023
Proposal to update the railway for how passengers use it today

The Equality and Human Rights Commission have provided advice to the Rail Delivery Group on proposals on how to update the railway for how passengers use it today..

Policy and Regulation2023
National Transport Delivery Plan 2022 to 2027

This National Transport Delivery Plan (NTDP) sets out how we will deliver against the priorities and ambitions set out in Llwybr Newydd – The Wales Transport Strategy 2021 (WTS). This includes the programmes, projects and new policies that we are intending to deliver over the next five years.

Strategy2023
Llwybr Newydd: the Wales transport strategy 2021

Llwybr Newydd or new path in Welsh is our new transport strategy. It sets out our vision for how our transport system can help us deliver our priorities for Wales, helping to put us on a pathway to creating a more prosperous, green and equal society.

Strategy2021
Ensuring a Sustainable Transport Future: A New Approach to Regional Transportation

This document sets out the Department for Regional Development’s new approach to regional transportation and particularly future decisions on investment..

Strategy2011
Accessible transport: legal obligations (Consultation response)

The Equality and Human Rights Commission has provided written evidence to the Transport Committee. This short submission is designed to assist the Committee to root its analysis in the equality and human rights legal frameworks.

Policy and Regulation2023
Evidence to the Transport Select Committee inquiry on the implications of coronavirus for transport

The Equality and Human Rights Commission have provided evidence to the Transport Select Committee inquiry on the implications of coronavirus (COVID-19) for transport..

Policy and Regulation2020
Response to the draft Equality Impact Assessment of the transport actions being developed by Transport Scotland in response to the coronavirus

The Equality and Human Rights Commission has provided advice on the draft equalities impact assessment of the Transport COVID-19 Programme..

Policy and Regulation2020
Our response to the Law Commission of England and Wales and the Scottish Law Commission consultation on ‘Automated Vehicles: Consultation Paper 2 on Passenger Services and Public Transport’

The Equality and Human Rights Commission have provided advice on the ‘Automated Vehicles: Consultation Paper 2 on Passenger Services and Public Transport’ consultation..

Policy and Regulation2020
Annual Rail Consumer Report – April 2021 to March 2022

In this report, we highlight how we are driving improvements in the passenger experience for each area through our policy work, where we review the regulatory expectations on operators and look for opportunities to drive better outcomes for passengers; and our compliance work, which holds industry to account for their performance against the regulatory framework. We also highlight our priorities over
the coming year.

Policy and Regulation2022
Annual Rail Consumer Report 2021

In this report we provide more detail on our key activities, highlighting where progress has been made and showing where further action has been necessary. In some areas we have included recent work undertaken since the end of the 2020-21 period but prior to publication of this report, including the impact on passengers of the Hitachi Class 800 train cracks issue in May.

Policy and Regulation2021
Measuring up’ – Annual rail consumer report 2019

This report illustrates the breadth and depth of our consumer work. Throughout the year, we have continued to seek the views of our Consumer Expert Panel as we develop our policy work.

Evaluations and Learnings2019
Being disabled in Britain: A journey less equal

Being disabled in Britain’ is a review into disability inequality in Great Britain, offering comprehensive evidence on whether our society lives up to its promise to be fair to all its citizens. It builds on the Equality and Human Rights Commission’s statutory five-yearly report on equality and human rights progress in England, Scotland and Wales, ‘Is Britain Fairer? The state of equality and human rights 2015.

Research2017
Airport accessibility report – 2022/23

This is the first report on airport accessibility covering a full year since 2020. This annual report, as in previous years, includes all airports with a passenger volume of more than 150,000 passengers in the year, a total of 26 airports.

Evaluations and learnings2023
Mobility in Wales

This report is an overview of mobility in Wales in 2020. It covers both transport – how people and goods are moved around and the policies that underpin that – but also mobility in the sense of people’s ability to move around to access the opportunities they need.

Research2021
Interim airport accessibility report (1 April to 31 October 2022)

Under normal circumstances, the CAA usually publishes these airport accessibility reports annually in the summer, after the end of the reporting year in March. However, given the significant challenges faced by the aviation industry in summer 2022, as air travel returned following the lifting of Covid travel restrictions, we have decided to publish an interim report for the period 1 April to 31 October.

Evaluations and learnings2022
Annual Consumer Report – April 2022 to March 2023

In this report, we highlight how we are driving improvements in the passenger experience for each area through our policy work, where we review the regulatory expectations on operators and look for opportunities to drive better outcomes for passengers; and our compliance work, which holds industry to account for their performance against the regulatory framework. We also highlight our priorities over
the coming year.

Policy and Regulation2023
Accessible public transport for older and disabled people in Wales

One of the priority aims in our strategic plan for 2019-221 is to see public transport that is accessible and that supports the inclusion of older and disabled people. As part of the work to support this aim, we explored the extent of equality considerations for older and disabled people in public transport strategies and policies in Wales, such as local and national transport strategies.

Research2020
CAA guidance for airports on providing assistance to people with hidden disabilities

Guidance for UK airports on how to comply with obligations under Regulation EC1107/2006 (concerning the rights of disabled persons and persons with reduced mobility) in relation to providing assistance to people with hidden disabilities. Hidden disabilities include, but are not limited to, dementia, autism, learning disabilities, anxiety issues, mental health impairments and hearing loss.

Technical documentation2016
Airport accessibility report 2019/20

This is the fifth annual review of accessibility at UK airports, covering airports which handled over 150,000 passengers during the period of 1 April 2019 – 31 March 2020. In this period 4 million passengers were assisted at the 31 airports covered by this report, up from 3.

Evaluations and learnings2020
Proposed Changes to Disabled People’s Protection Policy Guidance sections relating to Assisted Travel

This document records the analysis undertaken by the Office of Rail and Road (ORR) to enable the organisation to fulfil the requirements placed on them by the Public Sector Equality Duty (PSED) as set out in section 149 of the Equality Act 2010..

Policy and Regulation2019
Impact Assessment: New and revised requirements in updated Accessible Travel Policy Guidance

Impact assessment relating to the new Accessible Travel Policy Guidance.

Policy and Regulation2019
Strategic Transport Plan 2020-2025

The Strategic Transport Plan outlines the role and functions of the Sub-National Transport Body, identifies the long-term delivery outcomes and scheme priorities over the next five years. The plan introduces four Strategic Corridor Partnerships Groups and explains the role and functions of complete travel corridors instead of just focusing on local issues within each council’s administrative boundary.

Strategy2020
Supporting people with hidden disabilities at UK airports

We asked twenty-nine UK airports (the largest based on passenger numbers) to
provide us with detailed information on the enhancements that they have made to their
assistance service since we published our guidance in November 2016. We have received
responses from all airports about the progress made against the key requirements
and recommendations.

Evaluations and Learnings2018
Scoot Aware The effect of e-scooters on people with sight loss

The Government have stated that they intend to legislate to legalise e-scooters imminently, however Guide Dogs’ research shows that fast, heavy and powerful e-scooters are being ridden antisocially and already having a significant and detrimental impact on the lives of people with sight loss. Three quarters of people with sight loss who have encountered an e-scooter have already reported having a negative experience.

Research2022
Improving Assisted Travel: a summary of consultation responses; and ORR’s response and next steps

This document provides a summary of responses to our Improving Assisted Travel consultation on changes to Guidance for train and station operators on Disabled People’s Protection Policy (DPPP), explains the changes we have made to the Guidance as a result, and sets out an implementation programme for the improvements that we are requiring. Alongside this document we are publishing revised Guidance, together with regulatory and equality impact assessments.

Policy and Regulation2019
Making the Grade: Staff disability awareness training obligations: a progress report on train and station operators

As part of the revised Accessible Travel Policy (ATP) guidance published in July 20191 ORR introduced enhanced obligations on train and station operators to provide up-to-date, regular disability awareness / equality training to their staff by 31 July 2021. To provide assurance that these requirements would be met, the Guidance obliged train and station operators to submit a report to ORR by 31 July 2020, setting out their progress in complying with these commitments.

Evaluations and Learnings2021
Responses to Improving Assisted Travel – A consultation on changes to guidance for train and station operators on Disabled People’s Protection Policy (DPPP)

Summary of responses to the Improving Assisted Travel consultation, split by contributing organisation..

Policy and Regulation2019
Summary of Responses to Call for Evidence Future of Mobility

The Department for Transport has now published a summary of points raised by respondents to this call for evidence. The responses have informed the development of the Future of urban mobility strategy, published alongside this document.

Policy and Regulation2019
Summary of responses to the Aviation 2050 consultation, chapter 5: Enhance the Passenger Experience

Chapter 5 of the Aviation 2050 consultation, ‘enhance the passenger experience’, sets out proposals to provide consumers with the confidence to fly, and ensure industry is responsive to consumer need..

Strategy2022
Design Standards for Accessible Railway Stations

This code of practice provides standards for train operators and anybody else carrying out rail infrastructure improvements to design more accessible trains and stations. It has been published to ensure that any infrastructure work at stations makes railway travel easier for disabled passengers.

Technical documentation2015
DPTAC reference frame: working towards a fully accessible railway

This reference frame from the Disabled Persons Transport Advisory Committee (DPTAC) considers what a fully accessible railway would look like at this point in time. Aimed at advising government and the rail industry, it covers: where we are now in rail accessibility; how we can work towards a fully accessible railway; what a fully accessible railway might look like, including the costs and potential dates to target.

Policy and Regulation2022
Maritime passenger rights: industry toolkit

This toolkit was designed to enable operators to both comply with the current legislation and identify areas in which they can go further. It is hoped that this toolkit has shown that making maritime transport more accessible need not be complicated.

Technical documentation2021
Public Service Vehicles Accessibility Regulations Review outcome

The department intends to publish the PSVAR Review, which will include a summary of responses and next steps, by the end of 2023. Paper copies will be available on request.

Policy and Regulation2023
Review of the Public Service Vehicles Accessibility Regulations 2000

The 2021 National Bus Strategy committed the government to review key regulations to improve bus accessibility. This call for evidence seeks to address the gaps in our understanding by gathering information on the current effectiveness and potential evolution of the Public Service Vehicles Accessibility Regulations 2000 (PSVAR).

Policy and Regulation2023
Rights of disabled passengers on transport

Lists the individual rights disabled passengers have when travelling..

Policy and Regulation2018
Bus Services Act 2017: Consultation on Accessible Information

Public consultation seeking views on proposals for addressing the information barriers which still prevent some passengers from travelling by bus with confidence. We plan to use powers in the Bus Services Act 2017 to require the provision of audible and visible information on local services in Great Britain, identifying the respective route and each stopping place.

Policy and Regulation2018
Disabled people’s protection policies – a regulatory statement

In October 2013, responsibility for approving and monitoring train and station operators’
disabled people’s protection policies (DPPPs) transferred to us from the Department for
Transport (DfT). Since then, we have been engaging with stakeholders, including operators
and groups representing those with disabilities to understand how well the current arrangements work and the role of DPPPs in supporting confident use of the railway.

Policy and Regulation2014
DPTAC position on the eligibility criteria for concessionary bus travel

This Disabled Persons Transport Advisory Committee (DPTAC) statement concerns the current eligibility criteria for bus passes for disabled people. It also sets out recommendations to the Department for Transport about this criteria.

Policy and Regulation2022
DPTAC response to aviation consumer policy consultation

The Disabled Persons Transport Advisory Committee (DPTAC) was invited to respond to the consultation on reforming aviation consumer policy (protecting air passenger rights). This response summarises DPTAC’s thoughts and concerns on the topics raised by the consultation.

Policy and Regulation2022
Beyond the Horizon: The future of UK aviation. Next steps towards and Aviation Strategy

The aim of the new aviation strategy is to achieve a safe, secure and sustainable aviation sector that meets the needs of consumers and of a global, outward-looking Britain. We sought views on the aviation strategy from industry, business, consumers, environmental groups and anyone with an interest in aviation.

Strategy2018
Bus and coach accessibility and the Public Service Vehicles Accessibility Regulations 2000

Guidance on the Public Service Vehicles Accessibility Regulations 2000 which outlines how in-scope buses and coaches deliver increased accessibility for disabled people.

Technical documentation2022
Bus Services Act 2017 accessible information: consultation outcome

The Department for Transport (DfT) has published its response to the consultation on proposed accessible information regulations. The response outlines feedback received and explains that DfT will move forward to finalise the accessible information regulations with a view to commencing the new legislation by October 2023.

Policy and Regulation2023
Access to transport for disabled people

This paper explains the legislative frameworks and policies that apply to public transport users with disabilities or reduced mobility..

Research2022
The Public Service Vehicles (Accessible Information) Regulations 2023

The purpose of these Regulations is to provide real-time audible and visible
information on the route, next stop, and diversions consistently for disabled
passengers across England, Scotland, and Wales on board buses and coaches operated
as local services. These Regulations are intended to improve disabled passengers’
confidence and safety when travelling on local services, whilst providing flexibility
for the industry to meet the requirements.

Policy and Regulation2023
Accessible Information Requirement Consultation on Secondary Legislation

Full economic impact assessment relating to the Bus services act 2017 accessible Information on buses consultation.

Research2018
Accessible Travel Policy: Guidance for Train and Station Operators

Here we provide information aimed at train and station operators about complying with the accessible travel policy requirements. Operators should also refer to our regulatory statement.

Technical documentation2020
Strategic Equality Plan 2020-2024

This is the Welsh Government’s Strategic Equality Plan for 2020-2024. In the document you will find short chapters explaining: ? The legal basis which underpins the plan; ? The main evidence relating to equality and human rights in Wales which has influenced this plan.

Strategy2020
Voluntary Welsh Bus Quality standard

The purpose of the Voluntary Welsh Bus Quality Standard (VWBQS) proposed by the Bus Policy Advisory Group is to ensure that: a. the quality of local bus services that passengers can reasonably expect are consistently and universally available throughout Wales; and b.

Technical documentation2018
Disability & Cycling: Report of 2021 National Survey Result

This is the fourth survey that Wheels for Wellbeing (WfW) have conducted into the lived experience of Disabled cyclists, with previous surveys taking place in 2017, 2018 and 2019. This year, in Chapter 1, we present data specific to the impacts of the pandemic and lockdowns for Disabled cyclists.

Research2021
National Transport Strategy 2 – Protecting our climate and improving lives

The Strategy presents our Vision for Scotland’s transport system over the next 20 years, which is: We will have a sustainable, inclusive, safe and accessible transport system, helping deliver a healthier, fairer and more prosperous Scotland for communities, businesses and visitors..

Strategy2020
CAP 2486: Performance framework for airline accessibility

This consultation sets out the work undertaken by the CAA to date for the potential development of an Airlines Accessibility Framework and seeks views from stakeholders.

Policy and Regulation2023
Action on Disability: The Right to Independent Living

The Welsh Government’s Framework for Action on Independent Living, published in 2013, set out actions to promote an inclusive and enabling society. The aim of the framework was to reduce or remove social barriers to equality and inclusion so that disabled people would have access to the same opportunities as everyone else.

Strategy2019
Policy Statement – Accessible and Inclusive Public Transport Objectives

Welsh Government’s objectives for making public transport more inclusive..

Policy and Regulation2017
London’s electric vehicle charge point installation guidance

This guidance provides information to support the installation of electric vehicle (EV) infrastructure in London. The focus of the guidance is on the implementation process and considerations specific to London’s streetscape.

Technical documentation2019
Connecting communities: The socially inclusive transport strategy for the North of England

This strategy sets out our response to this urgent social challenge. This includes defining how we will act with Local Authorities and other key stakeholders to improve the efficiency and effectiveness of the transport system in areas that have some of the greatest unmet needs anywhere in England.

Strategy2023
TfW Accessible Travel Policy Making Rail Accessible: Helping Older, and Disabled Passengers – Policy Document

In this document we provide information to help you understand how we plan to meet your expectations when you are using our services including travelling with us. We will explain how to find details of the assistance, facilities, and information you will need to help you to plan your journey.

Policy and Regulation2023
Going further: Scotland’s accessible travel framework

This is the first national Accessible Travel Framework for Scotland. This Framework provides a national vision and outcomes for accessible travel, new ways of working to include disabled people and a high-level action plan to tackle the issues already gathered.

Strategy2016
Pave The Way: The impact of Low Traffic Neighbourhoods (LTNs) on disabled people, and the future of accessible Active Travel

The Pave The Way (PTW) report is the only independent and in-depth research into how disabled people have been impacted by Low Traffic Neighbourhoods, and the barriers to Active Travel. Our report, released in January 2021, is the product of 6 months of in-depth research into the impacts of Low Traffic Neighbourhoods (LTNs) on disabled people.

Research2021
Defining and implementing a sufficient level of accessibility: What’s stopping us?

Recent transport equity literature has proposed a sufficientarian approach to transport planning, according to which all individuals would be entitled to a minimum level of accessibility deemed adequate or sufficient. The implementation of this approach would require the adoption of an accessibility standard as a key performance indicator guiding transport investments, land use planning and service provision.

Research2023
Disability, Cycling and Health: Impacts and (Missed) Opportunities in Public Health

Public Health England recently launched an active travel strategy in which it advised local authorities, health professionals and community groups how to improve the physical and mental health of the population and to reduce health care costs by promoting walking and cycling. Despite highlighting the cost savings and health benefits across the population, disabled people are largely absent from the strategy.

Research2020
E-scooter trials equality impact assessment

The London E-Scooter Rental Trial launched on 7 June 2021 and Transport for London (TfL), in collaboration with London Councils and the London Boroughs, have taken a co-ordinated approach to set the safety standards and the wider accessibility and environmental standards that are important to TfL and the Mayor. Although the trial has been operating for over a year, rental e-scooters are still a relatively new mode of transport and therefore a comprehensive monitoring, data collection and evaluation programme is in place to help TfL build a more detailed and evidence backed understanding of the negative and positive impacts of e-scooters for London.

Evaluations and Learnings2022
Scotland’s Accessible Travel Framework – 2019 – 2020 Delivery Plan Progress Report

This is a Progress Report on the 2019-2020 Annual Delivery Plan for Scotland’s ten year Accessible Travel Framework published in 2016.

Policy and Regulation2021
Scotland’s Accessible Travel Framework – Our Delivery Plan for 2019-2020

This is the first Annual Delivery Plan for Scotland’s Accessible Travel Framework since the ten year Framework was published in 2016..

Policy and Regulation2019
Disabled Citizens’ Inquiry: Giving disabled people a voice in walking and wheeling policy and practice

With generous funding from Motability, Sustrans partnered with Transport for All to provide an opportunity to put the lived experience, views and ideas of disabled people at the fore of policy, investment and practice for walking and wheeling. A pan_x0002_impairment approach was used throughout all activities.

Research2023
Transport Strategy 2023-2050

Through this strategy, we aim to overcome some of the transport challenges experienced, while also delivering a fit for purpose, high quality, inclusive and sustainable transport network that will be able to accommodate future growth in the area. We began developing this in 2020 and we have been talking to the public and our partners to make sure it aligns with local ambitions and needs, including through a public consultation in 2021.

Strategy2023
Inclusive Journeys: Improving the accessibility of public transport for people with sight loss

In this report, we’ve aimed to identify the unique challenges of journeys made by people with sight loss. If addressed, the solutions to these barriers could deliver a greater sense of independence, and an improved public transport service for all.

Research2023
Attitudes and disability: The experiences of disabled people in 2022

Scope sought to understand the experiences disabled people have of attitudes and the types of behaviour they experience from others in everyday life. We also wanted to explore the impact attitudes have on disabled people and whether such attitudes lead to disabled people reducing or stopping certain social, educational and vocational activities.

Research2022
A Fairer Scotland for Disabled People: delivery plan

The Delivery Plan to 2021 sets out the Scottish Government’s approach to policy for disabled people. It is based unequivocally on the social model of disability as opposed to the medical model, which lays the blame on the impairment, rather than on society’s inability to provide for their needs, rights, and aspirations.

Strategy2016
Progress Report – A Fairer Scotland for Disabled People

This report for A Fairer Scotland for Disabled People sets out the progress made on the 93 actions in the original report..

Strategy2021
BriteWay-XR

As part of Transport for Wales Lab Accelerator programme, Briteyellow created 360-degree virtual reality maps of three stations were created and converted into navigable grids using the BriteLocate GRID system to build an accurate model of crowd density across each station. An enhanced ultra-precision passenger tracking system was implemented and a high accuracy real-time crowd monitoring system was developed.

Evaluations and Learnings
Improving access for all passengers

In September 2017, RSSB launched the Accessibility Innovation competition to find new ways to improve access to the railway for disabled passengers, including those with less visible impairments. The innovators unveiled their solutions in late 2019 and continued discussions with industry partners.

Evaluations and Learnings2019
Serious Games: widening horizons through accessible travel simulations

Northern has been working with Chrome Angel Solutions and Totem Leaning to develop Serious Games an innovative new accessible travel simulation to support passengers who are anxious or need assistance, including those with disabilities or hidden conditions..

Evaluations and Learnings2022
TOC Ability – Intelligent Accessibility Hub (SC12-TCX-09)

The TOC Ability intelligent accessibility hub enables multiple companies to access and share disabled passenger journey details and assistance needs, in a secure and General Data Protection Regulation (GDPR) complaint manner. TOC Ability combines forecast train arrival and departure information with market-leading Journey Planner technology, and can provide app developers (web and mobile) with TOC-specific data sets, such as train consist information, staff availability, platform/station specific issues, and connectivity, to communicate disabled passengers’ journey details and assistance needs between transport systems.

Evaluations and Learnings2018
Utilising deep analytics to predict reactionary delays and dwell time variation in the new accessible railway (COF-DSP-07)

This feasibility project will use regression and neural networks techniques to model station dwell times, and leverage multi-modal historic and current data, to identify scenarios where targeted passenger assistance could reduce dwell times and mitigate the risk of delays..

Research2021
Welcome Aboard Project

The ‘Welcome Aboard’ project aims to improve accessibility in the rail industry for people with less visible impairments. The staff of the British train operating company London North Eastern Railway (LNER) received training for the ‘Welcome Aboard’ app and were able to utilise it with passengers during trials at Waverley station.

Evaluations and Learnings2019
Application of the PRM NTSN

This document contains guidance on the application of the PRM NTSN, particularly when undertaking work that would not necessarily constitute an upgrade, but where there is a reasonable opportunity to move towards partial compliance with the requirements of the NTSN..

Technical documentation2021
Rail4All (SC06-ACC-03)

The existing passenger assistance process is fundamentally flawed and is preventing disabled passengers from accessing the UK rail network. Rail4All is a blend of technology, business change and awareness generation that will positively disrupt the current passenger assistance process.

Evaluations and Learnings2018
Reducing accidents through inclusive design: steps, stairs and ramps (T834) – Research Brief

This project aimed to produce a Specifiers’ Handbook on stairs, escalators, moving walkways, and ramps in non-domestic buildings (including stations); providing guidance on design and detailing in relation to inclusive design and reduce accidents as a result..

Research2010
Research into signage and wayfinding at stations (T321)

Rail-specific good practice guidance document for delivering wayfinding information at stations..

Technical documentation2006
Innovations & Trends in Rail Infrastructure (S246)

This knowledge search was undertaken on behalf of Network Rail, to identify technology developments and trends that may inform a new infrastructure buildings innovation strategy, covering stations, depots, train sheds and canopies..

Research2016
Investigation of passenger vehicle footstep positions to reduce stepping distances and gauging constraints (T1037) – Research Brief

This research which follows previous research project T866 – Investigation of platform edge positions on the GB network – has been carried out to increase our understanding of the platform/train footstep interface, and support improvement in the passenger stepping distances..

Research2016
Platform gap fillers (S135)

Knowledge search to explore what technical solutions exist to reduce platform edge gaps at stations..

Research2013
Rail travel and disability: An international perspective on accessibility (S343)

People with disabilities (PwD) are proportionally low users of public transport. To better understand how public transport use by PwD could be improved, this report was conducted by RSSB, under a memorandum of understanding with the Australasian Centre for Rail Innovation (ACRI) and the CQ University.

Research2019
Creating a social value measurement framework for rail (T1127 and OTH-CSIF2)

This project was commissioned to help understand and measure social value impacts across the UK rail industry..

Research2021
Developing a sustainable stations framework (T1074) – Research in Brief

This project was sponsored by the Department for Transport (DfT) to lay the groundwork for developing a tool that could assess and compare the performance of railway stations in Britain and inform investment decisions..

Research2017
Exploring late adopters’ engagement with digital technology in the rail sector (COF-MLD-03)

A PhD studentship to explore how digital systems for late technology adopting passengers can be improved or adapted, in order to overcome barriers..

Research2025
Improving safety and accessibility at level crossings for disabled pedestrians

This research investigated what facilities should be included in the next generation of level crossing designs for pedestrians with disabilities to improve accessibility and reduce risk. This research was carried out on behalf of the Road-Rail Interface Safety Group and in conjunction with the Disabled Persons Transport Advisory Committee (Rail) (DPTAC), to help inform the upgrade and/or renewal of public road level crossings so as to take account of the accessibility issues facing disabled pedestrians.

Research2011
Rail accessibility (S245)

This knowledge search presents an overview of accessibility issues as far as they affect the Great Britain national rail network, and highlights a range of initiatives that have been successful in, or have potential for, helping people who have difficulty using trains..

Research2016
Birmingham New Street – A New Approach to Infrastructure

Case study on how major infrastructure refurbishments can be made more sustainable through good design. Good design is seen throughout the building, which connects the station to the Bullring shopping centre and addresses the major challenges the old design presented to those with accessibility needs.

Evaluations and Learnings2019
Case study: Measuring Social Impact

The Common Social Impact Framework (CSIF) for rail was used to assess the social impacts of the Wessex Capacity Alliance (WCA) Waterloo project. This project involved rebuilding the former Waterloo International Terminal, bringing platforms 20-24 back into use and extending platforms 1-4 to allow for longer 10-carriage trains.

Evaluations and Learnings2019
Common Social Impact Framework for Rail T1127 – Research brief

The creation and management of social sustainability is increasingly driven by funders
and external stakeholders (such as local authorities) and understood to be important
by the industry. Historically, there was an absence of a robust methodology to
baseline, measure, monitor and evaluate social impacts of rail.

Research2018
Dementia and the Bentham Line Community Rail Partnership

The Bentham Line Community Rail Partnership has been working with partners to improve the rail travel experience for those with ‘hidden’ impairments such as dementia..

Evaluations and Learnings2019
Overcoming fear and anxiety of public transport (S212)

Knowledge search to explore possible ways of helping people who are especially anxious about using public transport to overcome that fear..

Research2015
Guidance on making railways more accessible to everyone T1117 – Research in Brief

The research provides insights into the needs of a wide range of disabled customers and identifies metrics to assess levels of accessibility for GB railways. The overall objective is to raise the accessibility of the rail network.

Research2019
Improving accessibility and safety for mobility scooter users travelling by rail (T1055)

Increasing numbers of passengers using mobility scooters are expected to travel by rail in the future. This project sought to improve industry understanding of how such passengers travel, develop more consistent approaches to accommodating passengers with mobility scooters and provide better advice to passengers about how they can travel safely by rail using a mobility scooter.

Research2018
Driven to despair. How drivers have been let down by the Driver and Vehicle Licensing Agency

This report highlights major failings in the way the Driver and Vehicle Licensing Agency (DVLA) makes decisions about whether people with certain medical conditions are safe to drive. We have upheld investigations into eight separate complaints where people with complex medical conditions were unfairly prevented from driving, sometimes for several years, as a result of flawed decisions, significant delays, poor communication and complaint handling.

Research2016
Investigating assistance provision to disabled rail users

This paper reports on research asking disabled people to mystery shop the rail industry’s Assisted Passenger Reservation Service (APRS). This was prompted by Passenger Focus receiving direct complaints, but also personal experience and anecdotal evidence of poor service.

Research2009
Public Service Vehicles Accessibility Regulations – Rail Replacement Vehicles: a pathway to regulatory compliance

There is a widespread view that, while compliance with the Public Service Vehicles Accessibility Regulations (PSVAR) is an element of accessibility, complying with PSVAR is not sufficient to ensure accessibility for all. The rail industry ultimately wants to go further to meet the needs of all its customers.

Policy and Regulation2020
Response to DFT’s Draft Accessibility Action Plan

The Rail Delivery Group (RDG) welcomes the opportunity to contribute to the DfT’s Draft Accessibility Action Plan and our detailed responses are outlined below, representing the views of RDG and its members. Some owning groups will supplement this wider industry response to ensure specific issues relating to their operating environment and challenges are given the necessary focus.

Policy and Regulation2017
Taxis and Private Hire Vehicles (Disabled Persons) Act 2022

An Act to make provision relating to the carrying of disabled persons by taxis and private hire vehicles..

Policy and Regulation2022
Integrated Transport in Wales

This report contains the results and recommendations of the Public Transport Users’ Committee (the Committee) investigations into integrated transport issues in Wales. The evidence the Committee has collected leads to the conclusion that there is a need for a re appraisal of activity being undertaken in order to recognise the needs of the user and to make them the basis for the provision of services across Wales.

Policy and Regulation2013
Impact of predicted demographic change on Great Britain’s Railways: employers and service providers

Rail Safety and Standards Board (RSSB) wishes to understand the full implications of population ageing for both its customers and passengers, and its workforce. This will help in strategic planning and the development of human resources, and assist the rail industry in complying fully with health and safety and age discrimination legislation.

Research2008
Wheelchair occupant human factors in train crash safety

With the passing of the Disability Discrimination Act (DDA) of 1995 and 2005 in the United Kingdom, a number of regulations and codes of practice have been put in place to provide wheelchair users with greater access and freedom of using public transport, including railway vehicles. This paper aims at contributing to the knowledge gap that exists on how human related factors may influence the safety of a wheelchair occupant in a rail vehicle during normal travelling and crash conditions.

Research2023
Independent Living Survey 2022 Report

This report conveys the results of the independent living survey 2022, distributed amongst the disability community across the UK. Independent living enables disabled people to achieve their goals and live their lives in the way that they choose, by providing solutions for removing the barriers to equality and inclusion, including finance, transport, mobility, sport and leisure and housing.

Research2022
Analysis of National Performance Framework Indicators from the Perspective of Disability

This report compares the outcomes and experiences of disabled people to those of non-disabled people using indicators drawn from Scotland’s National Performance Framework (NPF). This is an update to work published in 2019, and provides new indicator data primarily drawn from 2019 onwards, but prior to the COVID-19 pandemic.

Research2021
Transport Strategy for the South East

This document is the Transport Strategy for the South East. It has been prepared by Transport for the South East, the sub-national transport body for the South East of England (see Figure i), with the support of its 16 constituent local transport Authorities, 5 local enterprise partnerships, 46 district and borough councils and wider key stakeholders.

Strategy2020
Airline Digital Accessibility Report

In early 2023, the CAA commissioned Hassell Inclusion to understake a ‘one-off’ targeted audit and rank the digital accessibility of 11 airlines who have the highest passenger numbers from UK airports (or where an airline provides a high proportion of flights in a particular UK region)..

Evaluations and learnings2023
Inclusive design in our London stations – A European technical standards for interoperability perspective

All new build stations and major rebuilds include European and National code of practice specifications to support the development of inclusive environments for those persons with reduced mobility (PRM). The 2014 European technical specifications for interoperability (TSI) have superseded equivalent requirements in accessibility standards and implement additional specifications previously addressed through best practice guidance.

Technical documentation2017
Travel, Transport, and Mobility of people who are blind and partially sighted in the UK

The project has two distinct phases. The first phase involved an in-depth analysis of qualitative data relating to ‘transport, travel and mobility’ which had been collected during the first survey of the Network 1000 project.

Research2009
An in-depth understanding of the experiences of people living with vision impairment (VI) in the UK

V I Lives is an important study that is designed to help the sector (and beyond) better understand people with V I, including those not currently engaging with the sector..

Research2022
Valuation and Appraisal of Accessibility in Rail (VAAR): an appraisal framework for improvements in accessibility for all (COF-ECO-05)

The framework aims to enable and underpin the development of appraisal guidelines that assist the selection and justification of accessibility investments. In summary, the work shows that it should be feasible to ‘move’ some accessibility impacts from the non-monetisable category of impacts to the monetisable category, and the report considers how this can be done consistently without incurring into double counting, and provide various sets of options and recommendations for the main aspects of appraisal in practice.

Research2020
The use of tactile surfaces at rail stations (T158)

This research was carried out for RSSB by TRL and follows the literature review already undertaken to investigate the type and location of tactile surfaces at stations. The final report of the project contains the original literature review as appendix A.

Research2005
Going Electric? Research report into the accessibility of plug-in vehicles

This research investigates the needs and experiences of disabled motorists using plug-in electric vehicles..

Research2020
An assessment of the cost and benefits of adopting a standard uniform platform height of 1115 mm (T610)

This project examined the costs and benefits of adopting a uniform platform height of 1,115m in a bid to improve accessibility at the platform/train interface..

Research2008
Feasibility study of a kneeling train (COF-PTI-03)

Platform heights vary widely on Britain’s rail network, making trains hard to access for some users. This project examined the technical feasibility of designing a train which can lower its suspension to reduce the gap between the train and the platform.

Research2018
Step-free access to trains (S243)

Knowledge search (Horizon Scanning) to identify technologies and solutions for step-free access..

Research2016
The economic case for removing the gap and step between trains and platforms: Kneeling Trains (COF-ECO-02)

This project developed the economic case for the implementation of the Kneeling Trains technology, building upon a recent feasibility study (COF-PTI-03). It provides an economic appraisal framework that can be used for future assessments of kneeling trains investments as well as of other solutions that also remove/reduce the gap/step between trains and platforms.

Research2020
2019-20 Experiences of Passenger Assist

In 2017-18 and 2018-19, Breaking Blue undertook research on behalf of ORR to investigate the extent to which Passenger Assist was meeting users’ needs and expectations overall and how well individual operators were performing in terms of meeting their Passenger Assist obligations. ORR commissioned a third wave of this research to cover the period 2019-20, the results of which are set out in this report.

Evaluations and Learnings2020
2018-19 Experiences of Passenger Assist

In 2017, Breaking Blue undertook research to investigate the extent to which Passenger Assist was meeting users’ needs and expectations overall and how well individual operators were performing in terms of meeting their Passenger Assist obligations. The results informed ORR’s Improving Assisted Travel consultation published in November 2017.

Evaluations and Learnings2019
Research into passenger experiences of Passenger Assist

ORR commissioned this research to explore passenger experiences of Passenger Assist across the whole process – from booking through to receiving assistance and satisfaction with the service provided. For the purposes of this research, and so that it was possible to link results back to a specific SFO, each passenger was asked to evaluate a recent journey they had made.

Research2017
Improving the methods used to provide access to and from trains for wheelchair users (T759)

This research was commissioned to investigate whether the current methods of boarding and alighting wheelchair users from trains could be improved. The overall aim of the project was to develop good practice guidance to be issued separately to the rail industry (staff, train operating companies and manufacturers) and wheelchair users.

Research2012
Rail passenger assists and bookings – Rail periods 11 to 13

This factsheet contains information on the number of passenger assists and passenger assistance
bookings on the rail network in Great Britain. These statistics do not include unbooked assistance such as ‘Turn up and Go’ assists.

Research2023
Website Accessibility Review

The Research Institute for Disabled Consumers (RiDC), a research agency which specialises in user centred research involving disabled and older consumers, was commissioned by Office of Rail and Road (ORR) to conduct an accessibility review of 24 train operating company websites. The intention was to augment the analysis of technical compliance with user-driven insight, reporting on the real experience of disabled customers.

Research2022
Accessible Travel Policy Implementation: Review of unbooked assistance and Help Points

The purpose of the research was to generate a ‘compliance baseline’ for station operators on selected aspects of the Office of Rail and Road’s (ORR) Accessible Travel Policy (ATP) Guidance, Passenger Information, and delay compensation regulatory obligations..

Evaluations and learnings2022
Benchmarking TOCs’ accessibility

Website accessibility benchmarking audit.

Evaluations and Learnings2022
2021-2022 Experiences of Passenger Assist

Since 2017 ORR has commissioned annual research by 2CV (previously Breaking Blue) to investigate the extent to which Passenger Assist meets users’ needs and expectations, and to explore how well individual operators perform in terms of meeting their Passenger Assist obligations. ORR commissioned another wave of this research for 2021-22 to support its ongoing compliance monitoring in this area and to build on the wider body of evidence about how well Passenger Assist is meeting user needs and expectations.

Evaluations and Learnings2022
2022-2023 Experiences of Passenger Assist

ORR has commissioned annual research since 2017 on the extent to which Passenger Assist meets users’ needs and expectations, and how well individual operators perform in terms of meeting their obligations. This latest survey report, conducted by MEL research, covers the period 2022-2023.

Evaluations and Learnings2023
Attitudes to Railways Safety and Related Issues (COF-ORR-01)

The key objective of this first phase of the research was to identify and explore the concerns of passengers when using the rail network across the UK. As the rail industry has changed and modernised, and the risks have evolved, passengers may be less aware of safety concerns and a more probing, discursive approach was required to uncover some of the current concerns of users.

Research2020
Disabled Persons Railcards – Rail periods 11 to 13

This factsheet contains information on Disabled Persons Railcards (DPRC) in circulation and issued (by one and three years in length) in Great Britain. DPRC enable disabled passengers to get a discount of a third off adult travel on the National Rail network in Great Britain.

Research2023
Everyone Matters – Network Rail’s diversity and inclusion strategy

Everyone matters is our diversity strategy for CP6. By 2024 we will be an even a more open, diverse and inclusive organisation that is better at reflecting the communities that we serve.

Strategy2019
Making Rail Accessible: Helping older and disabled passengers

The organisations responsible for operating railway stations produce a ‘Disabled People’s Protection Policy’ (DPPP). Our DPPP is made up of this document and ‘Making Rail Accessible: Guide to Policies and Practices’, available on our website.

Policy and Regulation2017
Disabled people’s access to products and services, Great Britain: February to March 2022

Indicators from the Opinions and Lifestyle Survey (OPN) on disabled people’s experiences of accessing products and services in person in Great Britain. This release uses three waves of survey results covering dates between 16 February and 27 March 2022.

Research2022
2020-2021 Experiences of Passenger Assist

ORR has commissioned annual research since 2017 on the extent to which Passenger Assist meets users’ needs and expectations, and how well individual operators perform in terms of meeting their obligations. This survey report covers the period 2020-2021.

Evaluations and Learnings2021
Travel in London: Understanding our diverse communities 2019

In this document we set out in detail a collection of research that we have undertaken or commissioned to identify the different barriers faced by London’s communities when accessing transport. We also describe travel patterns, the behaviour of different groups, and attitudes towards issues such as fares, personal
safety and security and satisfaction with the services we offer.

Research2019
Merseyrail Accessible Travel Policy

This policy document is designed to complement our customer leaflet which is entitled, ‘Making Rail Accessible – Helping Older and Disabled Passengers’ and is available at all staffed stations as well as on our website www. merseyrail.

Policy and Regulation2023
Wayfinding, accessibility, inclusive design and passenger information systems – ‘Euston station and beyond’

This book chapter discusses passenger information systems and wayfinding. It looks at inclusive design and the ‘older adult’.

Research2007
Summary of the MCA disabled passenger satisfaction survey

Annual survey carried out by the Maritime and Coastguard Agency (MCA) to find out from disabled passengers and those of reduced mobility, their experience of transport using ships and how effective the provision of assistance has been when using ferries or cruise ships, as required by regulation EU1177/2010..

Research2019
Demand responsive bus trials

Working with our partners to run two trials of demand responsive buses in Ealing and Sutton Demand responsive buses enable customers to book a seat on a bus and use ‘virtual bus stops’ to complement the existing bus stop network. Bus routes are dynamic, adapting to demand in real time.

Evaluations and Learnings2021
Our Equality Objectives

Our equality objectives set out our commitments to promoting equality for our customers, colleagues and stakeholders, and our compliance with the Public Sector Equality Duty under section 149 for 2021-2025. This document demonstrates how, as a public authority and in accordance with the Equality Act 2010, we work to show due regard to the need to: ? Eliminate unlawful discrimination, harassment, victimisation and other conduct prohibited by the Act ? Advance equality of opportunity between people who share a protected characteristic and those who do not ? Foster good relations between people who share a protected characteristic and those who do not.

Strategy2021
T11274 HFC support – safety signage: Referent definition process (report 2)

In response to recommendations arising from the Cullen report, specialist human factors support was commissioned. As part of this work, this report documents the referent definition process.

Research2003
Automated Vehicles: Summary of Consultation Paper 2 on Passenger Services and Public Transport

The Law Commission of England and Wales and the Scottish Law Commission are carrying out a three-year review to prepare law and regulation for automated vehicles. This is a summary of the second consultation paper in that review.

Policy and Regulation2019
Driving Change: Improving the Accessibility of Taxis and Private Hire Vehicles for Disabled People

We conducted a nationally representative survey of 2,080 disabled people in England, Scotland and Wales. We also conducted in-depth focus groups with 56 disabled people and 12 key informants, including taxi & Private Hire Vehicle drivers, licensing authorities and Disabled Persons Organisations.

Research2023
Accidents by Design: The Holmes Report on “shared space” in the United Kingdom

A survey to find out about people’s experiences of using shared spaces in towns and cities. The aim was to establish a greater understanding of the impact of shared spaces on the public.

Research2015
Building for Equality: Disability and the Built Environment

The Women and Equalities Committee says the Government must act to lead the charge in improving access and inclusion in the built environment. This should include public procurement, fiscal initiatives and transparently modelling best practice – and bringing the full range of work on improving access and inclusion in the built environment into a coherent and transparent strategy, with the Department for Communities and Local Government held responsible for making this happen.

Policy and Regulation2017
Pavement parking

Summary of the Transport Committee’s inquiry into the impact of pavement parking; the enforcement of pavement parking offences; reform of traffic regulation orders and the Committee’s recommendations to Government..

Policy and Regulation2019
Accessible and Inclusive Transport

The purpose of this report is to identify gaps in provision of accessible transport that could be addressed (or partially addressed) through innovation. This means that this report focuses on access related to innovation, rather than larger systemic barriers e.

Research2023
National Disability Strategy

The National Disability Strategy sets out the government’s vision to improve the everyday lives of disabled people. We want to ensure that disability is not a barrier to people living full, independent lives where they can reach their full potential.

Strategy2021
Human factors for the London underground stations upgrade programme

The paper will give a number of examples of how human factors (HF) is being applied to the Station Upgrade Programme and explain how HF is adding value to stations projects by helping to ensure fitness for purpose of new and upgraded assets from an operator, maintainer and passenger perspective..

Research2013
Taking charge: the electric vehicle infrastructure strategy

This strategy sets out our vision and action plan for the rollout of electric vehicle charging infrastructure in the UK, ahead of the phase out dates. We intend: to end the sale of new petrol and diesel petrol and diesel vehicles by 2030; for all new cars and vans to be fully zero emission at the tailpipe by 2035.

Strategy2022
The Railways (Interoperability) Regulations 2011

The Railways (Interoperability) Regulations 2011 (RIR 2011) came into force on 16 January 2012 and implement the EC Directive 2008/57/EC on the interoperability of the UK rail system. They apply to new, major, upgraded or renewed infrastructure and rolling stock.

Policy and Regulation2012
Escalators Shared Research Project Report 2020

While research has previously been undertaken on user interaction with stairs, the design and specification of escalators has been based primarily on the engineering skills and knowledge of manufacturers, rather than user experience. The aim of the project was to evaluate evidence that can be used to underpin the decisions necessary to manage the safety risk to people, particularly in the transport and retail fields, using escalators.

Research2020
Aviation 2050: The future of UK aviation. A consultation.

This document forms part of the government’s final consultation on the policy proposals for the Aviation Strategy. It is structured around the original objectives of the strategy, updated to reflect the feedback that the government has received to date on their relevance and priority.

Strategy2018
Equality Act 2010 – Guidance

Guidance on matters to be taken into account in determining questions relating to the definition of disability.

Policy and Regulation2011
Government Response to the Report of the House of Commons Women and Equalities Committee Building for Equality: Disability and the Built Environment

The Government welcomes the report of the Women and Equalities Committee (WEC) inquiry into disability and the built environment. The inquiry looked closely at a wide range of issues affecting disabled people, and the Government has considered the findings and recommendations carefully in formulating its response.

Policy and Regulation2018
DPTAC’s position on ‘shared space’

Disabled Persons Transport Advisory Committee (DPTAC) views on the shared space initiative and recommendations to DfT..

Policy and Regulation2018
A Public Inconvenience: Better toilets for inclusive travel

In this project, researchers and partners from Edinburgh Centre for Research on the Experience of Dementia (ECRED), Upstream, Promoting a More Inclusive Society (PAMIS), Scottish Dementia Alumni and the Dementia Centre, Hammond Care UK, worked together with a group of disabled people and carers to gather real-time everyday experiences of finding and using toilets. By bringing together people with a range of impairments, physical and cognitive, we created a strong united voice and gained agreement on the top issues for attention.

Research2020
Whole Industry Strategic Plan: Call for Evidence Response Report Summary

Creating Britain’s first long term rail strategy of its kind is an ambitious task, rooted in a fundamental desire for us to create a simpler, better railway for everyone in Britain. In December we launched a call for evidence, alongside the Department for Transport, to gather meaningful insights and data from as wide a range of stakeholders as possible.

Strategy2022
Installing Audio-Visual Equipment on Buses – Cost and Practicality Issues

Guide Dogs asked passenger transport experts, the TAS Partnership, to uncover the true cost of installing audio-visual technology on British buses. The partnership’s findings support Guide Dogs Talking Buses campaign, and challenge the long-running myth that audio-visual technology is expensive.

Strategy2012
DPTAC position on the accessibility of coach services

Disabled Persons Transport Advisory Committee (DPTAC) view on how revised accessibility regulations could help coach services meet the needs of disabled passengers..

Policy and Regulation2021
DPTAC programme of work 2023 to 2025

An overview of the advice that the Disabled Persons Transport Advisory Committee (DPTAC) plans to give the Department for Transport (DfT)..

Policy and Regulation2023
DPTAC reference frame: working towards a fully accessible railway

This reference frame from the Disabled Persons Transport Advisory Committee (DPTAC) considers what a fully accessible railway would look like at this point in time. Aimed at advising government and the rail industry, it covers: where we are now in rail accessibility; how we can work towards a fully accessible railway; what a fully accessible railway might look like, including the costs and potential dates to target.

Policy and Regulation2022
DPTAC response to taxi and private hire vehicle best practice guidance consultation 2022

The Disabled Persons Transport Advisory Committee (DPTAC) response to Taxi and private hire vehicle best practice guidance. DPTAC discuss specific parts of the consultation and offer their views on the suggested guidance and related topics.

Policy and Regulation2022
DPTAC position on extending the Blue Badge eligibility

Disabled Persons Transport Advisory Committee (DPTAC) view on extending the Blue Badge eligibility to people with non-visible disabilities..

Policy and Regulation2018
DPTAC position on non-visible disabilities

Disabled Persons Transport Advisory Committee (DPTAC) view on non-visible disabilities..

Policy and Regulation2020
DPTAC position on face coverings and exemptions

The Disabled Persons Transport Advisory Committee (DPTAC) position statement on: face covering exemptions;
the impact that public awareness, enforcement and staff training can have on how disabled people feel about travelling during the coronavirus (COVID-19) pandemic.

Policy and Regulation2021
DPTAC position on taxis and PHVs

The Disabled Persons Transport Advisory Committee (DPTAC) position on, and recommendations about, the accessibility of taxis and private hire vehicles (PHVs)..

Policy and Regulation2020
The lived experience of disabled people during the COVID-19 pandemic

From July to September 2020, the Cabinet Office Disability Unit commissioned the Policy Lab to conduct ethnographically-led research into the experiences of disabled people during the COVID-19 pandemic. The aim was to understand the impact of COVID-19 on the lives of disabled people, to identify problems that could be resolved through policy changes and to make the changes necessary that would lead to positive outcomes.

Research2021
UK Disability Survey research report, June 2021

This report summarises responses to the Disability Unit’s UK Disability Survey from 15 January 2021 to 28 February 2021. The responses have been used to inform the National Disability Strategy.

Research2021
Open consultation – Disability Action Plan 2023 to 2024

This consultation is aimed at anyone with an interest in the action the government will take during 2023 and 2024 to improve the lives of disabled people. Disabled people and disabled people’s organisations may be particularly interested but anyone, including any organisations or individuals, may respond.

Policy and Regulation2023
The user experience of the railway in Great Britain

This evidence paper reviews the user experience of the railway in Great Britain. It is part of a series of evidence papers that will: inform the debate around the Rail Review; set out the factual evidence base on which the review will build its recommendations.

Research2019
Trust in the Rail Sector

A background paper to “The user experience of the railway in Great Britain”. This paper reports on research with rail users and members of the public undertaken by Britain Thinks on behalf of the Williams Rail Review.

Research2019
Accessible rail transport

Guidance published by the DfT and Disabled Persons Transport Advisory Committee. Outlines regulations that must be followed to provide accessible rail stations and trains, and information about the Access for All programme.

Technical documentation2015
Exploring the everyday lives of disabled people

The objective of this research was to gain deep insight into the lived experiences of disabled people, rather than to provide a representative picture. The aims of the research were to: inform cross-cutting policy development and policy announcements; enable policies developed for disabled people reflecting their lived experiences; help inform the government how to better integrate departmental policies and services.

Research2021
NTS0712: Impairments by age and sex, aged 16 and over: England, 2018 onwards

Proportion of individuals with impairments by age and sex, aged 16 and over: England, 2018 onwards plus average number of trips and distance travelled by individuals with impairments.

Data set2022
Pavement parking: options for change

Closed consultation on whether the DfT’s ongoing work to improve the Traffic Regulation Order (TRO) is sufficient and proportionate to tackle pavement parking where it is a problem or, if not, what other options for managing pavement parking are preferred..

Policy and Regulation2023
Building Confidence – Improving travel for people with mental impairments

This research report explores the evidence about travel barriers that adversely affect accessibility for people with mental impairments such as dementia, learning disabilities and mental health conditions. It identifies suitable ways to overcome the barriers and considers a range of interventions to: enhance the mental skills of travellers, and modify the travel environment to enable people to make their journeys.

Research2017
National Technical Specification Notice: Persons with Reduced Mobility (PRM)

This Notice should be read with the Railways (Interoperability) Regulations 2011 and other relevant National Technical Specifications Notices (NTSNs). This Notice provides technical information on the features that are required to make it easier for persons with reduced mobility to use rolling stock, such as handholds, passenger information displays, priority seats and provision for wheelchairs.

Technical documentation2021
Guidance on the tactile wayfinding and danger area requirements in the Persons with Reduced Mobility NTSN

Letter issued by DfT to clarify their position on the following issues. To ensure visually impaired passengers can use stations safely, it is a requirement to install tactile paving in stations to help with wayfinding and tactile paving on platforms to indicate the platform edge.

Policy and Regulation2022
NTS0710: Average number of trips and distance travelled by mobility status and purpose, aged 16 and over: England, 2007 onwards

Average number of trips and distance travelled by mobility status and purpose, aged 16 and over: England, 2007 onwards.

Data set2022
Accessible Public Realm: Updating Guidance and Further Research. Technical Annex 1: Tactile paving (RQ1 & 4)

This document forms a Technical Annex to the report Accessible Public Realm: Updating Guidance and Further Research prepared by TRL for DfT. It sets out the detailed methodology and findings from a project workstream focused on two research questions concerning tactile paving:
? Why does the implementation of tactile paving often differ from guidance?
? How do users understand and differentiate between the different types of tactile
surface?.

Research
Guidance on the Use of Tactile Paving Surfaces

This document is a guide to best practice on the use of tactile paving surfaces. The use of tactile paving surfaces is important because these surfaces convey vital information to vision impaired and other people about their environment, including hazard warning and directional guidance, thereby supporting independent mobility.

Technical documentation2021
Transport Choices Segmentation and personas

This technical report outlines the approach the Department for Transport (DfT) undertook to develop its transport user personas. The report: outlines the methodology undertaken for the study and provides a summary of the steps taken in the development of the personas, and provides clear instructions of the research methods used for those wishing to replicate or adapt the study.

Research2023
Transport user personas: understanding different users and their needs

Users of transport have different needs, preferences and behaviour traits. To capture this diversity, DfT developed 12 different personas to reflect 9 groups of people – also known as segments.

Research2023
Understanding the impact of the Inclusive Transport Strategy: A framework for monitoring and evaluation

Framework explaining our approach to monitoring and evaluating work completed to implement the Inclusive Transport Strategy. The framework explains how we will assess: what measures we will use to interpret what difference our actions are making; the progress we have made towards our goals.

Technical documentation2018
Updating Guidance on the Accessible Public Realm

This report looks at the extent to which the documents Inclusive mobility and Guidance on the use of tactile paving surfaces are still relevant. It looks at any updates that might be required and what form any updates might take.

Research2018
Technical report: Transport Choices Segmentation and personas

The Department for Transport (DfT) wanted to develop a set of transport user ‘personas’ as a tool for embedding user-centred thinking in its work. This report details the technical approach taken for this study.

Research2023
The Inclusive Transport Strategy – summary of progress

Summary of progress on the Inclusive Transport Strategy made between 2018-2020. This summary follows on from the update provided in 2019 and outlines the commitments achieved since that date.

Policy and Regulation2020
The Inclusive Transport Strategy: Achieving Equal Access for Disabled People

The Department for Transport’s (DfT’s) strategy to create an inclusive transport system for disabled travellers.

Our strategy sets out: government’s actions for achieving equal access to transport for disabled people a clear programme of monitoring and evaluation a new governance framework for accountability.

Strategy2018
Transport and inequality: An evidence review for the Department for Transport

This review used systematic search, inclusion, and synthesis processes to develop an understanding of the current knowledge base on the relationships between transport and socio-economic inequality and the scale of those links, the extent to which they vary across groups, and the effectiveness of transport policies in contributing towards reducing inequality..

Research2019
Transport, health, and wellbeing: An evidence review for the Department for Transport

This evidence review used systematic search, inclusion and synthesis processes to develop an understanding of the current knowledge base on the relationships between transport and health and wellbeing. Active transport (e.

Research2019
REAL Disability Equality Training Programme Manual for Trainers Train the Trainer Core Modules

DfT guidance on the REAL disability equality training programme..

Technical documentation2020
Research on experiences of disabled rail passengers

This research is on the experiences of disabled rail passengers in Great Britain. The research focused on the full end-to-end rail journey, looking in depth at rail travel and when and how challenges and barriers may be experienced by disabled passengers.

Research2019
Mobility as a Service – Acceptability Research

The Department for Transport (DfT) commissioned Ipsos MORI to use qualitative research to explore the perceived potential enablers, opportunities, barriers and risks to members of the public associated with using a Mobility as a Service (MaaS) platform..

Research2020
National evaluation of e-scooter trials: Findings report

This report is an independent evaluation of the e-scooter trials, covering data up to December 2021. The report, which was commissioned by the Department for Transport, examines: how and why rental e-scooters are used; who uses them; safety; mode shift; environmental and wider social impacts.

Evaluations and Learnings2022
National Evaluation of E-scooter Trials: Technical Report

Provides detail on methodology for the National Evaluation of E-scooter trials..

Evaluations and Learnings2022
NTS0711: Average number of trips by disability status and main mode, aged 16 and over (trips per person per year): England, 2018 onwards

Average number of trips by disability status and main mode, aged 16 and over (trips per person per year): England, 2018 onwards.

Data set2022
Gear change. A bold vision for cycling and walking.

We want – and need – to see a step-change in cycling and walking in the coming years. The challenge is huge, but the ambition is clear.

Policy and Regulation2020
HoverCare ambassadors put accessibility at the forefront of customer service

Case study on how Hovertravel’s HoverCare ambassadors undertake specialised disability awareness training and use what they have learned to support Hovertravel’s customers..

Evaluations and Learnings2020
How to consult effectively with disabled people

One of the principles of the Inclusive Transport Leaders Scheme is that participating operators engage openly and constructively with disabled people. This is so that you can: identify and prioritise changes you can make to improve the accessibility of your services, implement these changes effectively by involving disabled people in making changes that affect them, and evaluate the changes you have made.

Technical documentation2020
How to Use the REAL Theme in Training: Train the Trainer Core Modules

DfT guidance on the REAL disability equality training programme..

Technical documentation2020
Future of Transport Regulatory Review: Call for Evidence

We want the UK to be a world leader in shaping the future of transport. A robust but innovative, flexible and data-driven regulatory framework for transport is key to achieving this.

Policy and Regulation2020
Future of Transport Regulatory Review: Summary of Responses

_Call for evidence asking for information and views on 3 areas of the ‘Future of transport regulatory review’. The 3 areas are: micromobility vehicles; flexible bus services; Mobility-as-a-Service (MaaS).

Policy and Regulation2020
Future of Transport: User Study

The primary aim of this study was to identify consumer characteristics, barriers and motivations associated with the uptake of different new and emerging transport technologies in the UK. Consumer characteristics in scope of the study included demographic characteristics, attitudes and intentions to use new types of transport, typical travel behaviour and geographical location.

Research2020
Bus back better

This national strategy sets out the vision and opportunity to deliver better bus services for passengers across England, through ambitious and far-reaching reform of how services are planned and delivered..

Strategy2021
Connecting people: a strategic vision for rail

This document outlines the government’s strategic vision for the railways and explains what we are doing to make it a reality. It explains our plans to: bring the organisations that run the track and the trains closer together to deliver better services for passengers; invest in upgrades to the network to deliver faster journey times, more capacity, and support economic growth; improve the customer experience, including provision for smart ticketing.

Strategy2017
Flightpath to the Future

Flightpath to the future’ is a strategic framework for the aviation sector that supports the Department for Transport’s vision for a modern, innovative and efficient sector over the next 10 years. This 10-point plan focuses on how government and industry can work together to deliver a successful aviation sector of the future.

Strategy2022
Future of Mobility: Urban Strategy

This strategy sets out the approach Government will take to seize the opportunities from the changes happening in urban transport. It sets out the benefits we want mobility innovation to deliver and the Principles that will help us achieve these.

Strategy2019
Accessibility Action Plan: summary of responses to the consultation on the draft plan

The Department for Transport (the Department) ran a public consultation on the draft Accessibility Action Plan (AAP) between 24th August and 22nd November 2017. The consultation invited respondents to submit their views on 15 questions and 48 proposed actions.

Strategy2018
Accessible Public Realm: Updating Guidance and Further Research. Annex 5: Review of potential new topics for inclusion in guidance (RQ5)

This document forms a Technical Annex to the report Accessible Public Realm: Updating Guidance and Further Research prepared by TRL for DfT. It sets out the detailed methodology, findings and recommendations from Research Question 5 (RQ5) of the project which considers the inclusion of additional content in the government’s guidance on the accessible public realm.

Research2020
Accessible Public Realm: Updating Guidance and Further Research. Overview and recommendations

This report presents findings from research carried out by TRL, Urban Movement and Phil Barham Freelance Consulting to inform proposed updates to the Government guidance documents Inclusive Mobility (published in 2002); and Guidance on the Use of Tactile Paving Surfaces (published in 1998). The research considered themes identified in a scoping study carried out previously: ? Understanding the real-world implementation of tactile paving and how users interpret it; ? Reviewing guidance on the dimensions of mobility devices; ? Identifying new technologies and infrastructure not currently considered within Inclusive Mobility; ? Investigating mental health, ageing, dementia, and non-visible disabilities, with a view to developing guidance for them.

Research2020
Brighton and Hove Buses has employed an Accessibility and Communities Manager

Case study on how bus operator Brighton and Hove has employed an Accessibility and Communities Manager, Victoria Garcia, who is responsible for engaging with disabled people in the local community..

Evaluations and Learnings2020
Accessible Public Realm: Updating Guidance and Further Research. Technical Annex 4: Inclusion of mental health (RQ3)

This document forms a Technical Annex to the report Accessible Public Realm: Updating Guidance and Further Research prepared by TRL for DfT. It sets out the detailed methodology, findings and recommendations from Research Question 3 (RQ3) of the project which considered the inclusion of mental health in the government’s guidance on the accessible public realm.

Research2020
Accessible Public Realm: Updating Guidance and Further Research. Technical Annex 2: A review of the dimensions of wheeled mobility aids (RQ2)

This document forms a Technical Annex to the report Accessible Public Realm: Updating Guidance and Further Research prepared by TRL for DfT. It reports work undertaken in response to Research Question 2 of the project which investigates the dimensions of wheeled mobility devices.

Research2020
NTS0709: Average number of trips and miles by mobility status and mode, aged 16 and over: England, 2007 onwards

Part of statistical data set on vehicle availability, income, ethnic group, household type and mobility status, produced by Department for Transport..

Data set2013
Attitudes of Disabled and Older People to Public Transport, November 2014 – January 2015

The aim of this survey was to find out the views of older people and people with a disability about the public transport services provided by Translink (Ulsterbus, Metro, Goldline, NI Railways), to identify barriers that prevent or impede older and disabled people from using public transport and measures that would encourage them to use public transport more frequently..

Research2015
Attitudes of Disabled and Older People to Public Transport, November 2014 – January 2016 – Figures and tables

This statistical release presents the results of the Attitudes of Disabled and Older People to Public Transport Survey that was developed by Central Statistics and Research Branch (CSRB) in the Department for Regional Development (DRD) in conjunction with the Inclusive Mobility and Transport Advisory Committee (IMTAC) and carried out between 17th November 2014 and 16th January 2015. This has been produced in conjunction with the Attitudes of Disabled and Older People to Public Transport Report which is abailable to view here:.

Data set2015
Northern Ireland Concessionary Fares Users’ Survey

This survey was sent to 2,000 concessionary fares scheme pass holders in early May 2011. It gathered an equality profile and useful feedback on people’s usage of their concessionary pass and their experiences of applying for the pass.

Research2011
Accessible Public Realm: Updating Guidance and Further Research. Technical Annex 3: Ageing, dementia and non-visible disabilities (RQ6)

This document forms a Technical Annex to the report Accessible Public Realm: Updating Guidance and Further Research prepared by TRL for DfT. It sets out the detailed methodology, findings and recommendations from Research Question 6 (RQ6) of the research project, which investigates the implications of ageing, dementia and non-visible disabilities for the government’s guidance on the accessible public realm.

Research2020
Northern Ireland Transport Statistics 2020-2021

This publication presents information on the road network, public transport and accessible transport in Northern Ireland. It contains information about concessionary pass holders and mobility status.

Research2021
Northern Ireland Transport Statistics 2020-2022 – Tables and figures

Tables and figures relating to Northern Ireland Transport Statistics report.

Data set2021
Public Transport Journey Planning in Northern Ireland 2019/2020

DfI has commissioned questions in the Continuous Household Survey since 2016/17 to ascertain how people plan their journeys to travel on public transport. This information can be used to assist transport providers in identifying improvements to passenger information, including how technology can best be utilised to promote awareness of and access to public transport services.

Research2020
Access to Transport and Life Opportunities

This report presents the findings from a study conducted by NatCen and the University of the West of England (UWE Bristol), commissioned by the Department for Transport (DfT) to investigate how access to transport affects the life opportunities and wellbeing of people living in England. This has provided new evidence that access to public and private transport has wide-ranging positive impacts on people’s lives.

Research2019
PAS 1899:2022 Electric vehicles – Accessible charging – Specification

The intention of this PAS is to provide requirements and recommendations to any party involved in procuring and providing public chargepoints, including installers and manufacturers of public chargepoints, local authority planners, highways authorities, chargepoint providers, chargepoint location landowners, chargepoint owners and others who will be responsible for the locally built environment for any publicly
available chargepoint in the UK. The PAS delivers on the UK Government’s commitment to develop new standards for accessible public chargepoints.

Technical documentation2022
Travel Survey for Northern Ireland 2021 – Technical Report

The Travel Survey for Northern Ireland (TSNI) is based on the National Travel Survey as used in Great Britain up to 2012 (NTS coverage changed to England only from 2013). It is the only source of information on how, over Northern Ireland as a whole, people as individuals or family groups use different forms of transport to meet their travel needs.

Data set2023
Travel Survey for Northern Ireland

There will be a further in-depth TSNI report for 2021 containing more detailed results which is planned for publication in Summer 2023. It will be available on the above website when it is published.

Research2023
Travel Survey for Northern Ireland 2020 – In-depth Report

This is the second release of 2020 Travel Survey for Northern Ireland (TSNI) results following the publication of the Headline Report. The report contains information on personal travel for Northern Ireland residents, how they travel (modes), why they travel (purposes) and includes urban-rural breakdowns of key tables.

Research2022
The second cycling and walking investment strategy (CWIS2)

The government aims to make walking, wheeling, and cycling natural choices for shorter journeys. This objective, first established in the 2017 Cycling and Walking Investment Strategy (CWIS1), is continued in CWIS2, covering 2021-2025. CWIS2 outlines specific goals, funding, and monitoring plans to support this ambition.

Policy and Regulation2023
Dial-a-Ride: From Door to More

In total, 14 Dial-a-Ride users were interviewed for this research. The questions were informed by analysis of existing information about Dial-a-Ride together with Transport for All’s experiences operating a helpline.

Research2022
Age-Friendly Tyburn

The Age-Friendly Tyburn project is funded through Ageing Better in Birmingham which is led by Birmingham Voluntary Services Council (BVSC). It is a two-year initiative investigating the degree to which the physical environment of Tyburn contributes to or exacerbates the social isolation of older people.

Research2021