Pan-impairment Archives - Page 3 of 49 - National Centre for Accessible Transport

Passenger Needs During Birmingham New Street Redevelopment

Birmingham New Street station is used by 25 million passengers annually. This is more than twice the volume it was…

rbh_admin_2318 December 2024

England-wide Concessionary Bus Travel: The Passenger Perspective

In preparation for its new role as the bus passenger champion, Passenger Focus has undertaken research into the impacts of…

rbh_admin_2318 December 2024

Assisted Passenger Reservation Service – Mystery Shop (2008)

The Government and the rail industry are investing significantly to enable disabled passengers to use the railway. However, adjustable-level ticket…

rbh_admin_2318 December 2024

Getting free bus pass holders back on board 2022

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free pass holders than fare…

rbh_admin_2318 December 2024

What influences feelings of safety and overall journey satisfaction among disabled drivers?

Kantar was commissioned by Transport Focus to conduct a 'deep dive' analysis to explore aspects of disabled road users' journeys…

rbh_admin_2318 December 2024

High Speed 2: using passenger insight to aid High Speed 2 design

Transport Focus aims to see passengers at the heart of all long-term planning. We welcome the commitment by HS2 to…

rbh_admin_2318 December 2024

Experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services they use. In this…

rbh_admin_2318 December 2024

Getting free pass holders back on buses

Data suggests that since the end of the pandemic, a little more than a year ago, older and disabled free…

rbh_admin_2318 December 2024

Accessible transport legal obligations Transport Committee Inquiry – Transport Focus response

The House of Commons Transport Committee launched an inquiry into the legal obligations surrounding accessible transport. Transport Focus submitted evidence…

rbh_admin_2318 December 2024

Response to the Office of Rail and Road’s November 2017 consultation on improving assisted travel

We welcome the opportunity to respond to this Office of Rail and Road (ORR) consultation. We believe that despite infrastructure…

rbh_admin_2318 December 2024