Document summary
We welcome the opportunity to respond to this Office of Rail and Road (ORR) consultation. We believe that despite infrastructure and on-train facility improvements over the last two decades, the level of the assistance provision service has failed to register such a significant improvement over the same period.Transport Focus’s predecessor bodies undertook a series of mystery shop surveys over a number of years to assess the efficiency of passenger assistance. We have noted some improvements during the course of these, but it seems from ORR’s own research that several aspects of assistance need significant improvement. We trust that the outcome of this consultation will contribute to resolving such issues
ncat is not responsible for any content, information or views shared on third party websites. All opinions, statements, or representations made by individuals or external organizations are their own and do not reflect the views or policies of ncat. When using the Resource Collection, if you find any broken links or require help and support, please click to launch an email to resourcecollection@ncat.uk