Document summary
Evidence shows that disabled people and older people find undertaking basic day to activities problematic because of
difficulties accessing suitable transport. The reasons for this are complex but one of the key factors has been transport and land use policies over many decades that promote car use. Research has shown the links between these policies and social exclusion amongst groups in society who have poor or no access to a car including many disabled people and older people.
The purpose of this paper is to look at evidence around experiences of operating demand responsive transport in other parts of these islands. To do this we have examined research and evaluation of these services. We have attempted to identify good practice examples of the services and lessons learned about developing the services. We have looked at developments in Northern Ireland and attempted to assess how developments in Great Britain and Ireland could inform future policy and service development here.
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