Document summary
Since 2003 the aviation industry has been encouraged to follow a voluntary Code of Practice published by the Department for Transport. Access to Air Travel for Disabled People – Code of Practice sets out minimum standards which should be met by airlines for aircraft design and service on board (which is not included in the Disability Discrimination Act (DDA) and provides other service providers (including tour operators, travel agents, airports, ground handling companies, and retailers) with advice on how to meet their legal obligations under the DDA. This report details the findings of a study commissioned by the Department of Transport to assess the effectiveness of the Code of Practice. The primary aims were to assess whether the Code is sufficient or whether exemption from Part 3 should be lifted for aircraft (in whole or in part) and regulations introduced to ensure the needs of disabled people are met.
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