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Annual Rail Consumer Report 2021

Status of Publication: Published/Completed
Date produced: 2021
Authoring organisation/Author affiliation: Office of Rail and Road
Type of Resource: Policy and Regulation
Impairment area(s): Pan-impairment
Transport mode(s): Train
Journey stage: Unspecified
Region: Great Britain

Document summary

In this report we provide more detail on our key activities, highlighting where progress has been made and showing where further action has been necessary. In some areas we have included recent work undertaken since the end of the 2020-21 period but prior to publication of this report, including the impact on passengers of the Hitachi Class 800 train cracks issue in May.

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