Document summary
In this document we provide information to help you understand how we plan to meet your expectations when you are using our services including travelling with us. We will explain how to find details of the assistance, facilities, and information you will need to help you to plan your journey. This policy also outlines our commitment to providing assistance and meet the requirements of a range of legislation and guidance, including –
? The DfT’s current ‘Design Standards for Accessible Railway Stations: A Code of
Practice’ (the Code of Practice)
? The Equality Act 2010,
? The Rail Vehicle Accessibility Regulations 1998 (RVAR),
ncat is not responsible for any content, information or views shared on third party websites. All opinions, statements, or representations made by individuals or external organizations are their own and do not reflect the views or policies of ncat. When using the Resource Collection, if you find any broken links or require help and support, please click to launch an email to resourcecollection@ncat.uk