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Airline Digital Accessibility Report

Status of Publication: Published/Completed
Date produced: 2023
Commissioned/Funded by: UK Civil Aviation Authority
Authoring organisation/Author affiliation: Hassell Inclusion
Individual author(s): Hassell, J., Woozer, Y. & L. Hassell
Type of Resource: Evaluations and learnings
Impairment area(s): Pan-impairment
Transport mode(s): Aviation
Journey stage: Planning/Preparation/Payment
Region: United Kingdom (all countries)

Document summary

In early 2023, the CAA commissioned Hassell Inclusion to understake a ‘one-off’ targeted audit and rank the digital accessibility of 11 airlines who have the highest passenger numbers from UK airports (or where an airline provides a high proportion of flights in a particular UK region).

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