Document summary
This book chapter discusses passenger information systems and wayfinding. It looks at inclusive design and the ‘older adult’. It considers human factors and the psychology of design, where the environment needs to support, rather than impede the user’s goals. A study was designed and implemented which involved a shadowing / walkthrough process and verbal protocol recordings, using a number of participants on the same journey. Each participant had some degree of impairment, ranging from vision impairment to mobility, hearing and balance related deficits. A number of recommendations were made to improve wayfinding based on this study, particularly with regard to older adults.
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