Document summary
One of the principles of the Inclusive Transport Leaders Scheme is that participating operators engage openly and constructively with disabled people. This is so that you can: identify and prioritise changes you can make to improve the accessibility of your services, implement these changes effectively by involving disabled people in making changes that affect them, and evaluate the changes you have made. You can use this guide to help you fulfil a range of criteria in the Inclusive Transport Leaders Scheme. In particular, you should use this guide to help you to fulfil any criteria that specifically calls for proactive engagement with disabled people.
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