Document summary
In total, 14 Dial-a-Ride users were interviewed for this research. The questions were informed by analysis of existing information about Dial-a-Ride together with Transport for All’s experiences operating a helpline. The interviews were conducted between November 2021 and March 2022. We did not seek to undertake a representative survey of all Dial-a-Ride users in London. Instead we wanted to understand in greater depth the experiences of a small number of users and the impact the service has on their lives. This report presents valuable qualitative research and is a unique contribution to the understanding of Dial-a-Ride in London.
ncat is not responsible for any content, information or views shared on third party websites. All opinions, statements, or representations made by individuals or external organizations are their own and do not reflect the views or policies of ncat. When using the Resource Collection, if you find any broken links or require help and support, please click to launch an email to resourcecollection@ncat.uk